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March 2024 by Steven Day
I believe that you should give credit when due & they did get me all I had coming. With that being said it was not the best experience. 40 days, 7 trips & 4 charges later but the first 25 days they wouldn’t return my call & finally called National customer service. They called the next day. In all fairness they did some amended returns so charges were going to occur. I don’t get why it wasn’t all done at once however because now it’s all by mail & 30-40 days after my first appt. Add in the month I was ignored along with 6-12 weeks, 3-4 months later I’ll start to get refund. They did get all the money zI had coming but I did have it coming. It was just handled very poorly. Made me feel like I really didn’t matter. I realize they have bigger fish to fry but you still don’t put a client off for a month. Thing is, they really won’t care. It’s the real world of it all. This is just my experience here this year. Last year was okay but I tried again this year due to location & not because I was real impressed from the last time. Tuff time of the year for them but you can’t not call back a client leaving messages for nearly a month.
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March 2024 by Nick Heinzman
Steve was great to work with! Highly recommend.
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March 2024 by Jessi Bass
I have never had a problem with my taxes. My Tax Prepare is Professional and very knowledgeable. She always gives me great advice. Thank you Diana C.
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February 2024 by Lil Yim
H&R block helped me get 3 years of taxes done in less than an hour! I will be using them every year from now on.
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February 2024 by LV Duffels (LouieVeats)
Steven Lamphere, go through him for the best service.
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February 2024 by Nicole
Diana on Dodge Street is awesome
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February 2024 by Jeff M.
Diana Carrera is awesome. ????
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February 2024 by Adrienne Peterson
Just because.?still great in 2024!
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February 2024 by Carl Bowman
It was a very kind and professional experience.
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February 2024 by Laurie Cunningham
Diane C You are The Best! H and R Block Thank you for Five Star Excellent service!
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April 2023 by Harrison Cook
I want to set the record straight. The only reason I am giving this location of H&R Block a one rated star is because of their fees. I was given 390 for my state tax return. The fees for H&R Block were 301 dollars. And since it wasn't my federal tax return, I had to pay 301 dollars upfront, instead of them taking out of the state tax. I think it's absolutely mind boggling how they are still in business. But I will say, their prices made my look into doing my own taxes! Turns out it's only 25.00 bucks to file for myself!That being said, I do want to give a five star review to Diana of this location. She is just a go-getter rockstar of a person. She levels with you as if you're family and asks the right questions tailored for your business. I've been going to her for the past three years. (I think this year will ultimately be my last due to H&R Block as a company). Not only does she remember me by name, but she remembers my business and things about my personal life. Plus, the the year prior, she helped me when I had a medical emergency in the office on Dodge. She even followed up with me the next day to see if I was alright. It simply warms my heart that there are kind people like Diana out there in the world.
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April 2023 by An-Hoa Giang
Diana Carrera was awesome. She made me feel very confident in her tax preparation for me! Would highly recommend her!
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April 2023 by Sagar Bansal
Good experience with the tax specialist, Steve Lamphere, who was professional and patient. The fronk desk staff was rude and temperamental, probably need an attitude check.
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March 2023 by Silly Labastida
H&R block is the beat! Fastest I have ever seen and got way more then any other year was amazed by how friendly and welcoming felt right at home would not ever going anywhere eles ! Thank you for everything !
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March 2023 by Mary Cousin
This is my second year getting my taxes done with Diana C @HR Block as a satisfied customer. Thank you
