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March 2024 by Moon Queen
DO NOT DO IT!!!!!!!!!!!!!!We have had nothing but issues switching over to HR Block from Turbo TaxWe came in to have someone assist with understanding why the state is saying that they have not received the w2 for the second year in a rowWe sat with Nafisa Rahmanzai during this visit and she told us straight to our face after explaining we need a fax sent in of the w2 which HR Block should have already provided to the state since that is what the company was paid for and Nafisa told us straight to our face that she would not assist with the situation because she did not want toBaffled by what was just said we asked for clarification and we heard the words rightNot once but twice Nafisa said to a customer that she did not want to help because she did not want toOf course after paying over $300 to have our taxes prepared by this company and the service telling you that they are not helping because they do not want to your customers will be agitatedThere is no de escalation training and or customer service training and there needs to beEspecially at this location as it seems others have had issues as wellIn person customer service does not look good when the employee is leaned back with arms crossed and no follow up questions are asked if there is confusion and or clarification is neededA few simple clarification questions could have cleared up a lot of issuesThe manager was told to call later and was no help at all either and was just worsening the situationThe agent we worked with previously was able to assist and clarify questions and though there is still an issue she tried her best to helpHR Block definitely needs to do some training if they are okay with an employee refusing assistance because they do not want to when an employee has done this beforeWill be switching companies for tax preparation and definitely against HR Block after this never ending headacheJust do not do it!!
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March 2024 by rae
Mike was very informative and helpful!
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March 2024 by Russell McCauley
Ask for Randy hugenroth!
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February 2024 by bryan hunt
These people ripped off my mother. She had simple return and nevraska says its all wrong and she needs to travel to lincoln.
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May 2023 by Anahita Rashidi
I was pleased to be with them. Very knowledgeable and expert in their fields
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March 2023 by Danyel Engel
Nafisa at H&R has been AMAZING! My partner and I started using the on-site service because we felt we were missing something while submitting on our own. And we definitely were. Going in has helped us out a lot with doing taxes and Nafisa has been incredibly helpful!
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March 2023 by Shyan Case
Very rude service , tried to overcharge me . Lady’s were weird in general choose a different location for your own sake .
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February 2023 by Atrain85 x
Easy and fast I keep coming back to the same location every for over 10 years now
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May 2022 by David Soto
Angelica was extremely helpful and patient with me.
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May 2022 by Isom Hudson
Earlene was so sweet and motherly. She made sure understood every step, and that everything was accurate.
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May 2022 by lupmay gomez
Awesone the service was impeccable nore than what I was looking for
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April 2022 by Joel Mapes
Eric wanted to do what was best for us and worked to find ways for us to get the most out of our return. It ended up costing more than we expected but our return was also bigger in return, so it was worth it.
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April 2022 by Guest My
H&R has always done a very good job helping us with our taxes, since the 1970s.
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April 2022 by Bonnie Vaughan
ability for year to year information already populated. Michael Everett ability to make the process seamless and comforting, he brings me back to H&R block year to year
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April 2022 by theclassicso
I'm am always treated well, and I know my tax preparer is ready to assist me with my questions.
