Hy-Vee Fast & Fresh receives mixed reviews regarding customer service, which varies significantly by shift. The night crew is described as sweet and helpful, with staff going out of their way to assist customers. Morning service is often noted as the gold standard, with employees providing polite, warm, and high-quality service. However, a night shift experience featured an employee with off-putting apathy, making a customer feel unwelcome. Transactions inside are typically handled in a fast and courteous manner by knowledgeable cashiers, though occasional oversights occur. In emergencies, staff have been exceptionally kind and awesome in providing aid. Service is not perfect, but is often well done.
