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February 2024 by Beth Stobbe
A grey haired older lady at the men's department was so rude this evening. She told me my receipt was expired which wasn't listed on the receipt, which is frustrating...But to make matters worse, she refused to help and called a manager over right away. She gave me dirty looks and was totally hateful. I wish customer service workers had more heart. Now, the red headed manager was a Godsend and helped me like a good employee should. I just wish her older friend had a good attitude. Won't be back. I'm so done with this when online shopping is so easy nowadays. That older woman should be retrained!!!! She is so mean and hateful. She then proceed to ask her coworker about what to buy later! Appalling. Honestly this should not happen.
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February 2024 by Dan Denton
I know shopping malls are in decline all across America, but this was the saddest and most depressing shopping experience I've ever had. The place was deserted, dimly lit, all dressing rooms were blocked off or locked, and there was only one employee on the entire floor. When I inquired about unlocking a dressing room they pointed at the one all the way across the store and said to use that one. Won't be returning unless I have absolutely no other option.
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January 2024 by Sid Keyhan
Good store with reasonable prices, but very high interest rates on their credit card?
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January 2024 by Maritza Castro
Kim was so nice to us, perfect customer service!
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January 2024 by Kevin Wells
On November 1st I took my daughters to get coats. After finding a coat where the size small was too small, I had the cashier online order a size medium and ship to my house. The zipper broke already, and the brand, free country, has a website that says to return to the store of purchase. I tried to exchange at this store today and JCPenney would not exchange it. It was found out that the JCPenney cashier on November 1st that placed the order did not enter my phone number or email correctly, thus they could not use those items to find the sale. I had my credit card used as well as the address JCPenney shipped to, but JCPenney’s system was unable to find a transaction using those methods either. So due to a JCPenney employee unable to enter a correct phone number or email address on November 1st at 7pm, and due to JCPenney not having a system that can look up orders by shipping address or the card used, JCPenney would not honor an exchange. I did not have my receipt since I purchased last month, but JCPenney has a no receipt return policy on their website which they would not honor as well. With that being said I absolutely would not let JCPenney cashiers place on online order for you.
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December 2023 by Laurie Heinrich
Great Christmas deals going on
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December 2023 by Arul Benny
Variety of products under one roof
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November 2023 by It's Me
It's a great store!! I was there on Saturday last week. Nishan helped me with many things at the home department, and He is charming and friendly. He is a lovely young man. He is always willing to help me. I don't see him often, but whenever I see him, he makes my day happy.
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November 2023 by Mary Ellingson
Still tough to find things like in the old JCP store.
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October 2023 by Sally Kourousis
Very unhappy with salon and the time and cost involved for what should have been a roller set what instead a curling iron style and she brushed all the curl out and I looked hideous. It came undone overnight and now my daughter has redo it last minute. What really hurt is how when my daughter called to see if they could fix it, they were not able to fit me in, this was for my birthday. The store manager was supposed to call me today but never did and when I called another location, that manager was RUDE and told me to call Oakview.... when I did, she was gone for the day. Now at last minute my daughter who wasted her time yesterday and gas money ... will have to redo my hair. The managers were horrible. Also the store lookes so old and run down. Just a horrible disappointing experience!
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August 2023 by April
huge sales, git some smoking great deals today.
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August 2023 by Syed Azizur Rahman
I’ve been to a variety of JCPennies and somehow this was my worst experience with them. The air conditioning didn’t work, especially the fact we’re currently going through a heat wave was extremely frustrating and disappointing. The second floor air conditioning didn’t work, but on a side note all the other floor air conditioning were fine. So overall experience was horrible.
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July 2023 by Asad Kabir
Nice place for shopping, good deals and lots of verity
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July 2023 by Ronda D.
I went here specifically to retirn items I had bought online and to get a bra fitting, cuz I recently lost over 150 lbs so didn't know my size. However, after looking in every department they have, there was only one kid working that Saturday! Really? His line was almost out the door at checkout so had to wait forever! After waiting he said there was no one working in that department that weekend! How does this business stay open?? And then he wouldn't even give me full time for my retirn! He said I had to pay shipping again! Pay shipping twice? Hell no! I'll never go back to that store again! I'm furious!!
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June 2023 by Ray Wollberg
6/22/2023Needed sandals and shorts. Found the shorts. The sandals were in short supply and manufactured in China. No thanks.
