-
November 2023 by Mason Davis
Normally I have had poor experiences with Jensen but this location was a lot different. Super friendly and helpful staff and was able to get me in and out really quickly. I will definitely recommend this location to others. Thank you!
-
November 2023 by plowking
Service was quick but when I got in my truck the tires are suppose to be 39lbs if pressure. The tire they fixed was 37lbs and none of the other tires were up to 39lbs pounds. So I still have a code on my dash saying my fixed tire is low. I would've thought being a tire company that the service tech would've put 39lbs in all my tires.
-
November 2023 by Jerry Wilson
They worked hard to get parts for my brakes to be repaired. I was updated every 15 minutes to let me know about the status on parts and the repair. The work was completed and I didn't even have an appointment.
-
November 2023 by N. V.
Took my car there for them to fix my back brakes/rotors, then few weeks later had to take car back in for new shocks because I kept hearing a squeaking sound while going over bumps or down a bumpy road. So close to $1000 later I’m still hearing that squeak so I took it to a different mechanic that a friend of mine recommended and they showed me what Jensen did to my car. They put the back brakes on too tight that it was ruining my new rotors that I just had replaced and on top of that the shocks they put on was of the lowest quality of shocks there are, so now I’m going to have to have those replaced again. For as convenient it is for me to go there, I’d rather drive across town than to deal with these crooks. Not to mention how they treated my room mate when they wanted to charge her over $2k for a simple little fix she ended up doing herself and they got mad when she told them no to their over exaggerated work that needs to be done to her car and they busted up underneath it instead. I’ve been going to Jensen for years mainly the Omaha ones and never really had issues with them til I went to the elkhorn location. If these are the types of people Jensen are hiring to work on peoples cars then I’m definitely done doing business with them.
-
November 2023 by Greg Vowell
I have taken my car here a few times. I am constantly amazed at how courteous and caring they are. I will take both my cars here from now on for any kind of repairs they need. I have finally found everyone's dream....a good honest car repair place that you can trust. I urge everyone to give them a try.
-
October 2023 by Beth Peterson
I was most pleased during my first experience here after being referred by a friend as I am new to the area. They checked out my coolant and offered sound advice. I now feel confident and ready for my first Nebraska winter in a long time. Everyone I met was professional, friendly and helpful.Service: Auto maintenance
-
October 2023 by Jeff Drews
We have been taking tires to these clowns for at least 6 years. They still dont know who we are. Probably because they can't keep the same people behind the front counter. I dropped off 5 trailer tires. 2 to,be repaired and 3 to,be replaced. Got 5 new tires back, a week and a half later. The 2 that needed repaired still had the red and blue striping in between the tread. The punctures were small and no where near the sidewall. If they do happen to repair them all they do is plug them. I am happy about one thing, its not my money being thrown down the tubeServices: Tires
-
October 2023 by Gaylan Abood
Jensen Tire did a superb job fixing the slow leak in my tire. I did not have an appointment, just dropped in and they fixed the tire in a relative short time. Very satisfied.
-
September 2023 by Larry Fangmeier
I had wear on a tire and took it to Jensen tire and asked him to line my front end. They put it on the machine and told me that the alignment was in spec recommended that I rotate the tires no charge. Five stars!Service: Wheel alignment
-
September 2023 by bujinkan28
Quick service and very helpful. Got me an appointment quick for my Jeep and got the work done all in a matter of a few short hours of me calling. Would recommend. Friendly and good customer service as well.
-
August 2023 by Victor Schuermann
A+ experience today with the staff and management. I made arrangements to have a tire repaired and gave Jensen Tire my vehicle to hang onto to complete the repair anytime throughout the day. I received a call from management around noon letting me know my vehicle was ready to go, however the repair didn’t go as they had planned in that their machine damaged my vehicle tire beyond repair so they replaced it at no cost to me.I sincerely appreciate the honesty and quality customer service. Thank you!!
-
August 2023 by Lynne Marie Aldana
I went to Jensen‘s in Elkhorn in tears with a flat tire. I had driven over something and needed a new tire. Eventhough they were super busy, James helped me and had a tire brought over from another store. I was from out of state and didn’t know where I was going. They were so kind and reassuring. I’m so grateful for them and their customer service was superb and amazing. James even helped me figure out if I had a roadside assistance warranty. Thank you!! I would highly recommend!!!Service: Tires
-
August 2023 by Andrew Cahoon
I went in for a simple alignment got the vehicle back and had a broken CV axle while I was driving, took him back to Jensen. They took care of it. Fast forward I asked multiple times about my issues for the camber I got no answer, vehicle left the shop not safe as the upper control arms are sliding. Turns out after some research there are some missing pieces for the camber part of the alignment. But accord to the “MeChANiC” “nO IssUes” but there is a huge issues and now it’s not safe to drive! So now I’m out 100$ for an alignment that was not done correctly. This is the 3rd auto shop I have tried to use, man is it hard to find people that care about you and not money! I guess the saying is set the toe and collect the dough.
-
July 2023 by Radar Lavo
This was my first experience with Jensen Tire; however, I have to say that James was most helpful in helping me select replacement tires for my vehicle. I'll probably return to Jensen Tire in the future. Service was completed on time as promised.Service: Tires
-
July 2023 by Adam Guenther
I brought my Jeep in for a wobble. I have taken it to 3 other mechanics, and right away they were able to tell me what the issue is. They replaced and were able to keep in contact with me in a timely manner.Services: Transmission
