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February 2024 by Michele Eckermann
I called twice and left messages to have someone call me back to make an appointment. I never got a return call. The 2 people I talked to one the phone were very friendly, so I gave them 2 stars. The consultant that lost me as a customer gets zero stars.
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February 2023 by K G
Beautiful showroom. I went in to see if they could help me with a replacement seat for a toilet. The person at the front desk seemed very stressed and annoyed that I was there. She said that there was no one else available, so she would have to help me. I had no problem waiting, but Okay??? I had done some online research the day before, and was pretty sure the exact seat was not available anymore, but there were several seats I saw online (including brands this store has) that claimed to work for our toilet and would be in the $150-200 range. I explained what I was looking for. She said that they didn’t sell that brand. I asked if any of their brands had seats in the same size as mine. She begrudgingly took me over to a toilet on the showroom floor. It was not the correct style or shape, I showed her a picture of our toilet (I also had the measurements and specs) and she said again “we don’t sell that brand” and just glared at me. No offer of maybe me making an appointment for a later date with someone knowledgeable, no offer to get my number and have someone call me, just glared at me. So I said thank you and left, feeling pretty confident that they in fact did have something that would work for me, but it wasn’t going to be found by this person. Overall a disappointing experience.
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February 2023 by B B
We ordered many appliances for our new home and was met with incredible service from our rep. However, we need a simple replacement part for a dripping faucet and it has been a 2 month process and I have yet to get a part ordered. They have ignored emails and voicemails. They sent me to talk to the manufacture company who in return told me to talk to Briggs. Briggs gave me a part number I needed while the manufacturer told me that was not a real item number. Needless to say it’s been ongoing frustration.
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May 2022 by Rob Nielsen
I’ve been waiting for a shower head for 5 months and they have no idea where it is! I have paid for it but they just keep putting me off! Very unorganized business! Don’t waste your time with this.place.
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April 2022 by Neal B.
Working with their design staff (who had our builders blueprints, etc.) we selected a chandelier for our family room. Trusting that design staff would thoroughly check specs of the product against the height of our family room to make sure it would hang properly, we found out the chandelier hung too low from our 11 ft ceiling. Now Briggs is telling us the manufacture is waffling on returning the product and that we might have to eat the cost of their mistake. They are also telling us that two light fixtures that were cancelled from our order in November are non-returnable since they forgot to remove them in a timely manner.
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April 2021 by Vanessa Papesh
We purchased our very first home and decided to come to Briggs to get a new tub, shower fixtures, vanity, and lighting. We came to Briggs bc they have a more unique selection than you can find at your local hardware store. Unfortunately if your not coming in to this store, by appointment to spend thousands then you will find yourself yourself being treated like your business is not welcome, like in the movie Pretty Woman. Store sales associates are not very friendly and you will be hard pressed to be greeted or told a simple thank you for your purchase. And I highly doubt that if your not doing a super expensive remodel with them you have a very good customer service experience and will leave feeling like your business was unwanted. Just my experience from purchasing from them, next time I will just shop online.
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March 2021 by Josh N.
Very large selection of kitchen and bath needs. Friendly staff and very clean store. No one was pushy and they let us browse at our leisure. I just wish prices more readily visible so I can stay in my lane.
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February 2021 by S Owens
We were invisible. Several employees yet none spoke to us.
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October 2020 by dustin belmont
Best place to buy plumbing fixtures and lighting.
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March 2020 by Jerry H.
The sign in the door said Best in Omaha, but that wasn't our experience today. The showroom was impressive, but the customer service was lacking. There two people working in the store; one person in an office and the other was helping a customer. We tried to get their attention to see when someone could help answer our questions and we were ignored. We waited for about 20 minutes and then left. We were planning on buying a kitchen faucet today. Lowes got the sale.
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December 2019 by Lynne Timmerman Fees
We bought a lighting fixture from a company which was subsequently bought out by Briggs. A small part got broken, and we were afraid we would have to replace the fixture. Margaret helped us find a very inexpensive part to repair the fixture. Talk about service after the sale!
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November 2019 by Margaret Emsick
Cindy helped us with kitchen faucets and sinks. She was amazing! Knew the products and companies extremely well and was very helpful . She went out of her way to make sure we were satisfied. Thanks Cindy.
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September 2019 by Adam Sierra
I love this place, they have a big selection of products. The products are really high quality.
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March 2019 by Robin S
Was helped by Robyn. She showed us toilets and gave a price. Then says OH that is not the price for this toilet that I am showing you - this clean line toilet is $75.00 more each. WHY SHOW us something and then give us a different price? Today we received toilets that we purchased. I confirmed that they could deliver inside because toilets are being installed today and it is -10 outside. Drive gets here and says he can not deliver inside. Call show room and Robyn says she didn't place the order and she doesn't know who I am! SERIOUSLY there were ordered from you! Would NEVER deal with this company again if they can't get their ducks in a row!
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March 2019 by Private Reviewer
We were building a home and the staff and service was the worst I have ever experienced. They were absolutely no help. Wasted a ton of our time and made us feel like any question we had was more than inconvenient. They did not post any prices and we were trying to stay within a generous budget. Each time we asked about pricing they had no answer. They said they would have to look it up, but never did. Sorry for asking and we never will again. And we hope more people shop somewhere that the customers are treated like more than an inconvenience! Briggs was the only negative experience for us throughout the building process other than Consolidated Kitchen and Fireplace (CKF). Avoid!
