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May 2023 by Jeri Livingston
I visited the Loft in Regency in Omaha Nebraska, I walked around and browsed the store for about 12 mins, not ONE associate acknowledged my presence, yet I noticed how friendly they were with the white customers, one of the associates told a customer about the sales that they were having at the time(40% off) yet no one said a word to me, even after that I still considered making a purchase but I decided not to. There was a woman sitting on the floor putting away clothes I went to her to tell her of my experience, she had the nerve to say she hadn’t noticed me which is a lie because I was the only black person in the store, I’ll take my money where I’m treated like any other customer, I left that store and sat on the bench and wept.
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January 2022 by Erin Davern
Great staff. Awesome sales. Excellent quality clothes
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July 2021 by Jaci Kastl
Friendly staff
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January 2020 by Jess Storie
Smaller and less selection than the other two stores in Omaha. Staff were nice and helpful, no other issues aside from size and selection. White House Black Market is going out of business, I'd love to see LOFT move into that spot. Much larger.
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December 2019 by Nancy Nogg
The kindest customer service I have had in a long time. The store was perfectly merchandised.i would hire any of these people. They were authentic and lovely.i did not have a huge purchase either.
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November 2019 by Meg B.
I stopped into Loft to return an online order. The staff was very helpful, took my order right away and made the return seamless. Of course, because I was already there I browsed around. It's a small store but they have it organized really well, I'm a bargain shopper so I headed over to the clearance/sale side of the store and ended up making another purchase. This store is a nice little professional wardrobe shop in Regency.
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May 2019 by Vicki Melvin
As always my go to!
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February 2019 by Melanie Thompson
Beautiful clothes. Cashiers were wonderful with the girls
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November 2018 by D R.
This (and I emphasize "this") Loft has poor customer service. They seem to mostly hire middle aged ladies who are looking for "something to do to get out of the house." Additionally, these hires, in my opinion, clearly have no idea what customer service. I would be happy to give a few example should one inquire. I have had wonderful experiences at many other Lofts including the ones in Kansas City, Reno, Austin and Chicago. In which I will continue to shop at. I felt compelled to write this review because the Lofts at Regency's customer service is not up to par with others I have frequented.
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November 2018 by Barbara Gunset-White
Love Loft!!
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September 2018 by Michelle D.
I am a Loft fan! Their petite clothing is what lures me in because I don't have to get pants hemmed when I purchase from here. I understand other reviewers comments on lack of acknowledgement at this particular location. I am rarely acknowledged when I walk in the door and I'll be honest...I sometimes don't want to be bothered when shopping because I already despise it as is. When clothes start piling up in my hands/on my arms; I usually have someone come over and grab them and start a dressing room for me. I am a strong believer in customer service and when I check out everything flows smoothly and the staff gets me in and out in the long run. If you don't want to be bothered - go to Regency - if you want help as soon as you walk in the door - visit Village Pointe. I choose which location based on my mood that day.
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September 2018 by Letty Smith
Amazing store. Wonderful staff... knowledgeable, kind and courteous. Beautiful clothes at a very reasonable price
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June 2018 by Doris Crayton
Great good bargains
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April 2018 by Doug W.
Wondering what is the criteria for getting help in this store? Or even a hello? Just went in looking for something to wear for graduation and get zero from 3 ppl. Two of them walked right me. Do you have to be white to get acknowledged?
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January 2018 by Kylie Hudnall
Every time I go to this store I am never greeted or helped. I went tonight and the two ladies were just talking about what they wanted to buy with their discounts. I used to work at a different Loft and that would never have been allowed. Horrible customer service. I will go to a different location for now on.