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March 2025 by James C
No sitting area outside of dressing room!!!
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January 2025 by J'SĀDE W
I went to return a clearance item to one of your stores due to I felt something had to have been wrong with the item because it made my skin feel like it was burning. Your associate Omar was in the process of doing the return when another associate by the name of Rose stopped him and stated he could not return the item, when asked why she said because it is a skin care item I aked to speak with the manager. The item was only $10 however it became more about the managers delivery. She instantly approached me with an attitude and her monotone was completely off putting. She advised me the item could not be returned because it was opened. I explained to her I wasn't sure if the item hadn't been open previously to me buying it because it was in the clearance section and the item never had a seal. I explained to her why I didn't won't the item because of the burning sensation and that I would even take a gift card even though I had my receipt. She said she couldn't return the item at all. When I asked to see the policy that specified that she told me she would go print it. Then about five minutes later she came back without any paper and had me walk to multiple signs with her for her to try figure out where it said it. She found one sign, but it didn't mention anything regarding defected items. I then asked the manger (JANCIE) for a corporate phone number, she then asked what number did I have I politely asked her if she could just give the phone number to me but instead she gave me the EMPLOYEE call in line (1-888-627-6299). So, I had to look up this information on my own. I'm highly disappointed in how this situation was handled and to the fact I cannot trust the company to stand by products that is being sold. It's every unfortunate that I would have to be so cautious with which items I purchase from your company because of such a small mishaps. The item was only $10 but that adding with how it was handled was extremely distasteful and far from customer friendly service. I was made to feel like I was trying to cheat the company for something I absolutely could not control or use.
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January 2025 by Saif Qulagi
I am writing to bring to the district manager attention an unpleasant and unprofessional experience that my daughter recently had at your Marshalls store. She purchased a moisturizer (Cosrx) on November 23rd around 4:00 PM from the Omaha, NE location (12975 West Center Road, Omaha, NE 78144). Upon returning home and opening the product, she noticed several issues with it. The scent of the moisturizer was off, and it had a lotion-like smell rather than the usual moisturizer. The consistency of the product was also different, and its color appeared slightly altered.
Concerned about these discrepancies, she returned to the store on November 30th, around 3:50 PM, to return the item. Unfortunately, she did not retain the original receipt, but she was able to provide proof of purchase using her debit card transaction.
However, the way Brenda S., the store manager, handled the situation was both unprofessional and distressing. Instead of offering a solution with understanding, Brenda treated my daughter in a dismissive and confrontational manner, making her feel as though she was responsible for altering the product in some way. This behavior was completely unacceptable.
After a lengthy and uncomfortable conversation, Brenda reluctantly agreed to accept the return and issued a refund to my daughter’s debit card. While we are glad the situation was eventually resolved, the way my daughter was treated left a negative impression, and it is something I feel needs to be addressed. My daughter was made to feel embarrassed and accused of wrongdoing when she was simply seeking a resolution to a faulty product.
I strongly urge you to review the store’s security camera footage from November 30th between 3:50pm-4:30 PM to better understand the situation from my daughter's perspective.
If I had been present with my daughter during the incident, I would have addressed Brenda's behavior directly in-store. Her unprofessional conduct, especially toward a paying customer, is deeply concerning. I would also suggest that Brenda undergo some form of customer service training or anger management counseling to help her handle situations like this with more professionalism and empathy in the future.
I hope you will look into this matter and respond affirmatively to ensure such incidents do not happen again. We trust that Marshalls values customer service and will take the necessary steps to improve the experience for all customers.
Thank you for your attention to this issue. I look forward to hearing from you soon.
Sincerely,
Saleh Qulagi
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January 2025 by Candace Wotipka
Prices good, not always good quality and not very tidy
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November 2024 by Marcus Majic
Messy, slow and not well run. They really need to just keep locked items behind the register. 👎🏼
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August 2024 by Joe Ciemnoczolowski
Large store. Lots of options.
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May 2024 by Dr. Fred A Jones
Never saw a Marshalls I couldn't pass up! #NuffSaid
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April 2024 by Mr Vera
My favorite
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April 2024 by Dani S
Always Check your receipt at this specific location! I went to this location for the last 4 weeks and 2 times out of 4, the same cashier has been ringing up extra items on my purchases. Last time it was 3 items that I didn’t purchase and I was charge for (listed as stationery 7.99 each) and I thought it might of been a mistake, like maybe the persons items before me weren’t removed and she rang them up with mine by accident, but today I went in again and I bought 7 items and noticed she Rang me up for 9 items (2 items being stationery items for 7.99 again) I informed the lady at the front doors and she counted my items and checked the receipt. She seemed very concerned and told the cashier I went to, to stop ringing people up and the cashier just continued to ring people up and didn’t listen. Something is going on with this specific cashier here and she’s charging people for extra items. Totally not okay!
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March 2024 by Miguel Cruz
Es una de mis tiendas en las cuales voy a comprar mi rico de vestir muy excelentes precios y muy buena atención pero también seria muy bueno que contrataran personas que Hablen el idioma español para nosotros los hispanos que es la mayoría que visitamos estas tiendas pero muy excelente esta es una de las tiendas de mi preferencia gracias.
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March 2024 by elizabeth kunce (beth)
always find stuff to buy here
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February 2024 by Nagwa Abdel-latif
Good deals
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January 2024 by Munir
Good prices.But managers are bad. They don’t respect their employees and it’s a bad work atmosphere there. Dear management, you need to take care of your employees!
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January 2024 by Martín felipe Torres
Good place, find good prices…
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January 2024 by Racine Powell
I went in today specifically for Men's cologne. It was locked up with a button to push for assistance. I pushed the button as I waited I was looking in the glass case almost sure of what I wanted but also wanted to have it open to be sure. I didn't wait long but once the cashier came over she immediately asked did I know what I wanted. I said I'm pretty sure but I need to look. She then proceeds to say well you won't be able to see much. I disagree I can smell the boxes to make sure it's what I'm looking for I can look to see if it comes with lotions or another spray or bath wash. I was being rushed and did not like it. My suggestion if your going to lock such items up don't rush a paying loyal customer to decide because not long ago these things were not locked up and I could look without being rushed on my purchase I almost walked out but it's a Christmas gift. I understand the store was busy but again don't lock things up if your employees cannot take the time needed for a customer to look at what they may or may not want!
