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February 2024 by Arianna Nicole
This place is horrible, customer service is absolutely trash the manger at this location is a heavyset older white lady who’s rude and hateful with unruly Unkept hair and look like she just rolled out bed and went to work she even greets her customers with so much animosity in her voice, you clearly have 14 days to return and get a refund for any item inside the store that you purchased but this hateful toxic lady refuse to do refunds for no reason at all this place is trashhhh the workers are complete fraudulent workers don’t ever shop here runnnnnnnn ?
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January 2024 by Juan Mejia
I had a terrible experience with Metro PCS when trying to switch my service to a new phone. Both the app and website failed to complete the process, and calling customer service didn't resolve the issue either. When I visited the store for assistance, they insisted on charging me a fee, which seems completely unfair considering the system failures I encountered. To make matters worse, the store representative displayed zero customer service skills, being on her phone during our interaction. Overall, a frustrating and disappointing experience.
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December 2023 by martin gomez
This store always gives the best experience, I definitely would recommend them all the time if ever needed help with anything, roman is the best representative there!
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December 2023 by Tony
They never answer the phones. Been calling for two weeks daily it just says voicemail disabled and hangs up. How can you be in business when you can’t even answer your phone to support customers or potential customers.
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November 2023 by G Nethaji
I went to the store to buy the S23fe, which was advertised at a promotional price of $49.99. However, when I arrived, they insisted to buy it as part of a bundle including a case, charger, and other accessories, totaling $150. Despite declining the additional items, they refused to sell me the device separately and they are saying taxes costs $50 where phone is costing $50
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November 2023 by Juan Juan
Definitely the only store south of Omaha that has good customer service, I won't go to another store because here Lety helped me at all times
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November 2023 by Mike R
Was helped with an issue regarding WiFi router and I am pleased with the assistance I received. Thanks.
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October 2023 by Robert Cardenas
Had an amazing experience the agents are so friendly
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October 2023 by Mark Warner
To the owner of the store please check cameras i was at store around 9 am October 3 j had a black duffel bag w/ me when I came in I'm 100 percent positive if u check cameras ull see me walkin store my see me grab modem and tablet out of my them walking out of store w/o my bag I assume what was manager said she never saw my bag and no other customers came in after me til I came in looking for my bag so something happened to it whther a customer accidentally walked off w/ it or they did something w/ it it had my wallet in w/ a my id
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September 2023 by Julian Abares
Ive gone there For 3 months in a row to pay My phone Bill and they always Say they have no service to take billpaymets if i can rate them 0 i would
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August 2023 by Rosalao Perez
This store is a fraud I went here with a promotion offer to port my family members number to a get free phone they tried to upcharge 160.00 when I already have 3 lines on metro it should have been put on family plan. I called metro customer service they advised me that they are overcharging customers and provided me the offer by phone.
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July 2023 by Verónica Sandoval
My experience here was horrible, the treatment was terrible just to make a payment
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March 2023 by Amy Fritz
Very Nice and Friendly
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December 2022 by Matthew
Really friendly people got me the phone I'm on now
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January 2022 by Paul and Patricia Basaldua
I recommend this store to anyone needing metro service . The atmosphere was very comfortable and welcoming ,and the customer service was very friendly ,but I wanna give the most credit to the store manager Elena she is very friendly and caring she is the person who really made our experience there so much more awesome she was very fast and was super ingaged with us while she worked and she even helped us when we needed it so the 5 star rating for this store goes to her thank you Elena for giving us such an awesome experience at your store
