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February 2024 by Elizabeth Nickerson
I’ve been going to this Midas location since moving to Nebraska 8 years ago. I’ve always gotten great customer service and any maintenance that was done to my vehicle was always communicated to me in advance with a price quote before the work was actually started. I recently put my car in the shop for general maintenance; oil change, air filter change, headlight replaced and rear windshield wiper blade replaced. I also asked for them to look at my front suspension. I dropped my vehicle off around 8:30 AM and around 3:30, when I hadn’t heard from them I called for an update. The person handling the customer service side of things, Ed, was absolutely HORRIBLE to speak to. He couldn’t clearly answer my questions about what they had or had not done to my vehicle. Out of everything that I asked to be done only the oil had been changed, from my understanding, and he wasn’t very clear/sure about that. He also mentioned a few other issues, but couldn’t elaborate as to what exactly the other problems were.They kept my vehicle overnight with the understanding that it would first priority in the morning. Around 11:30am the next day I called for an update on the work. I was upset to say the least when I found out that the mechanic that was supposed to do the work had called in and nothing further had been done to my vehicle. Ed still couldn’t answer my question about whether or not my oil had been changed. When I asked why I wasn’t called earlier so I could make other arrangements for my vehicle, he wouldn’t give me a straight answer.Long story short, when I picked up my vehicle Ed still seemed confused about if my oil had actually been changed. I took my vehicle to Jiffy Lube just to ensure that it really did get changed and to have the other issues that Midas couldn’t address, taken care of. Until the customer service changes at this specific location, I will not be returning to Midas for any further maintenance.
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February 2024 by Len Palmisano
Excellent
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January 2024 by PAT ELLIOTT
The manager Ed was very nice, and got my car in for an alignment. Garrett the technician explained that my alignment was fine, and that I didn't need anything done at this time. I appreciated the honesty and fast service, my family will definitely return here for car services in the future!
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January 2024 by Jake
Ed and the Team at Midas did a great job, I went for an oil change and I was well taken care of. They got me back on the road in no time and for a low price, I’m very happy I chose this location!
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December 2023 by Alissa
Great service! Will go back! Went the extra mile!
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November 2023 by francisco lorenzo
We’ve been going here for awhile but in august we went for an oil change and we’ve never had any problems before but that day when I came to go pick up the car you could clearly see that something was hanging on the bottom. We told them and they checked and said it was already broken and there is nothing they could do about it. Recently, tried to get another appointment got canceled twice because of low staffing, no problem. We had a problem when we showed up for both times and canceled right on the spot. The person in lobby said they forgot to call.
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November 2023 by Kristen Smith
I had previously used Midas for a repair a year ago was good as well as customer service.I went in roughly a month ago and was told my car could be looked at that day it took them five days to actually pull it into the shop to even look at it.Along with that they fixed a timing solenoid with an oil change that I’m not sure even needed fixed.When I went to pick up my car my oil cap wasn’t even screwed on my car smelled like oil so I put it back on and assumed oil has just spilled a little.The smell continued and I called back and got it looked at about a week ago and was told I needed a whole list of stuff fixed to fix the oil “leak”.I went to pick up my car and the guy at the front told me I had to take it to a specialist that was tied to Midas and he was very pushy about me doing it.I took it somewhere else and turns out Midas left a hose completely disconnected spilling oil everywhere and left loose bolts on the area they were working on.I am very disappointed I was treated this way and the fact they were so pushy to make me pay to fix my car through them when they caused this issue to it.The customer service has been awful since after a year ago.I would not trust them to service any of my vehicles again. Highly DO NOT recommend.
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November 2023 by Dakota Taylor
I have to say I’ve been to a few bad mechanics but the Midas on R plaza by pizza machine hits the spot. ED the manager/phone handler is the worst at communicating the problems of your car to you. Half the time he doesn’t even realize you dropped off your car or even realize your car is being serviced. He is very pushing to the female audience with the fact that he will understand more about cars then any female would ever cause he is a male. He makes himself feel more entitled even tho he clearly doesn’t understand cars. He will lie to you about working on your car and just let it sit in the same spot for hours or days I’ve caught it a couple times when my car was in for a week saying the same story over and over about how we are working on it and it’s been in the stall when it clearly hasn’t moved. Him and his team will purposely Sabotage your car to get more money out of you. ED himself is a sexist and will target you more if you are a female. It does make it tough to say this cause I used to go to this Midas location all the time but the past few times I’ve had nothing but issues with ED involved. I would recommend a different Midas, but be warned if ED does answer do not go in at all especially as a female.
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November 2023 by Kim Margarito
Don't go to this place!! First of all the guy who helped us was so cocky! No customer service skills at all, We should of just walked out after seeing the place so dirty and disgusting anyway, but I stayed because there was a Oil Change special for $29.99 for synthetic Blend oil..I told the guy that's what I wanted because the car could use both Full synthetic or Synthetic Blend! When we went to pay, he charged me for FULL Synthetic even after I td him to put the blend. Nothing but cooked empoyees taking advantage of people.. Terrible.. And he knew he shouldn't have done that because he 'offered' to take another $5.00 off.. I will never use them again!!
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November 2023 by F
Had a hight ticket easy job I was willing to pay. But I guess everyone is burnout Including the manager. If the owner knew any better fire him. Get a real professional.
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October 2023 by Dale Backes
Don’t come here. Classic bait and switch. We got a Groupon and they wouldn’t honor the price. They told us it was a different kind of oil than what was listed. When we asked the price and they told us. It was several times higher than what we agreed on. When we asked for our car back they had already started working on it and we were at their mercy. When we told them we weren’t happy with the service they talked down to us like we were in the wrong where they didn’t disclose the price change. They were “gracious” enough to give us a discount like they were doing us a favor even though it was still more than what was agreed upon with the Groupon.
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August 2023 by Grant Benker
Best place for my car! They always go above and be you beyond and super friendly. Highly recommend!!!Services: Air & cabin filter replacement
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July 2023 by Davelene Wakefield
Great experience! Bob was very helpful. I will be back!
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July 2023 by Nancy Merritt
Let’s face it, everyone hates car troubles! I found myself with a dead battery, after just replacing it two months ago. I called Midas at 139th and Millard Ave in Omaha at the advice of my brother-in-law. He told me that they were great at figuring things out, fixed things for a reasonable price and were very honest. He was 100% right. I really appreciated them helping me get to the bottom of the problem, explaining it to me and then fixing the problem. They have earned my business going forward!Services: General repairs & maintenance
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July 2023 by Briseyda Garcia-Ticas
Went in because of a flat tire. They were quick and prices are incredibly fair. Also, the store manager and everyone was super nice. I recommend them!Service: Tires
