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January 2024 by A S
Walked in, no greeting spent along time looking for a harness had no help. No one spoke to me until end and it’s ridiculous to pay for plastic bags.
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January 2024 by Taylor McHugh
The prices on the shelf do not match the prices at the check out. Reading other reviews from this particular store, this is a common problem that still has not been fixed. Staff go with the price the item rings up, not the shelf price. In my case, this was a $6 difference.
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January 2024 by Ben A.
Terrible customer service, workers have a serious attitude problem and no concern for doing their jobs, being kind or helpful.
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November 2023 by Aleise Elsenboss
Very helpful staff. I needed something seemed to be out of stock the employee didn't think they had any but checked the back and found one out of packaging, absolute life saver.
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November 2023 by judy lee
The tech took her tume to talk with me about the care of my dog in the event she's pregnant. She explained the use of an xray. A clinic where she coukd go in the event she needed a cesarean.I appreciate her care and my do was wonderful with her!
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November 2023 by Steve Barnes
I came in closer to closing time then I meant to. Everyone was awesome chased me down some fish and 3 frogs. Very patient. Only problem I had, I bought a decoration for the bottom of the fish tank that said it was on sale for $17 and I got charged full price of $38. So that was kinda lame. But the people were awesome!
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September 2023 by Bill Kuhn
Product not arranged on shelves in an organized manner. Multiple Pallets of products in the aisles making getting around the store inconvenient, especially for someone with mobility issues and posing a possible safety issue,
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September 2023 by Lane Manley
I was in Michael’s today on 120th and L st. While in the restroom I ran into one of the employees from the Petco next door, I mentioned that I’m sure it was nice to be done for the day in which she replied “I’m just here to use the restroom” I asked if there’s was broken and she replied “no it’s just disgusting”I needed to see this for myself, well she was not exaggerating, it was disgusting and very disappointing, you have enough staff standing around chatting that you absolutely could have someone in there to pick up and clean it!!!! It literally had feces on a toilet seat and some on a wall!!! Come on Petco! If you want my business and the “many” other people that I will share this with and then the “MANY” other people that they will share this with, and on and on, you really need to clean up your act!! Every pun intended! I’m sooooo disappointed!!Fix this now! You are better than this.Disgusted and disappointed customer.
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September 2023 by Crystal E
Was at this location earlier todah and there was no toilet paper, no paper towels, and literal feces splattered on the walls. Staff were rude and abrasive. Clearly not interested in helping guests. Would lovw to see them pass any sort of inspection.
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July 2023 by Wambdi Okasa
Ashley at the front desk of Vetco was absolutely amazing and I loved my experience there. The doctor really helped me understand the what, why and how's to help my puppy get well again! Thank you so much!
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July 2023 by Thomas
This place constantly has inaccurate prices and over charges for items. Shouldn't have to constantly check my receipt on the way out to make sure you honor the price on the shelf. These were on the shelf for 22.99 yet I was charged 24.99Completely defeats the purpose of vital care rewards when it's marked upOne of many items I've been overcharged for.This isn't about you being competitively priced... it's about you charging more at the register than what the tags say on the shelves. Scam like
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July 2023 by Mary Grayson
We really receive some useful information. Especially because we have two new puppies as well as older dogs in the home. And we do not want to start bad habits with the puppies.
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July 2023 by annie cosimano
I was in there today with the children I babysit. All 3 of us were shocked with what we saw when in line to check out. A groomer was being incredibly aggressive with the dog she was grooming. If the dog looked away, she would immediately yank its beard hair or ear extremely hard to get his head back where she wanted. We even heard the dog yelp! The lady was clearly annoyed and seemed mad. If this was my dog, I would want to know so I could never take him there again! Shame on her, poor doggie ?
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July 2023 by James Kriha
Truly saddened by the lack of care shown to their customers. My wife had called in to understand the return policy. She spoke with Chad, who instead of trying to help her or get her to someone who might be able to assist better, just flat out hung up on her. I followed up with the General Manager, David, who showed little to no care either in regards to how my wife was treated. He acted like I was annoying him or just truly didn’t care that his employees treat the customers poorly. I would do business and buy your pet supplies elsewhere if I were you. Lack of respect towards customers doesn’t deserve business.
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July 2023 by Maleah Johnson
We’ve now had two horrible experiences with Michala (sp?) in the fish area. The first trip we walked out disappointed in her customer service skills, but willing to take her advice on the best way to take care of a few fresh water fish & an aquatic frog. Fast forward a month later & after doing our research…she literally refused service to us because she thought we would be providing “an abusive environment”. I laughed. I’ve raised 3 kids, have a dog and 2 cats. We’ve also had fish that lived for years, although that was awhile ago. I just wanted to buy a couple $2 fish for my kids aged 5 & 7. We ended up asking for a manager, who was much friendlier & more willing to help us out. I’m glad she is passionate about her job, but she needs to learn better customer service skills.