Pinnacle Bank is a family-owned, community-focused institution that serves families, farms, and businesses. Reviews highlight a mix of customer experiences. Initially, some customers reported poor service and long wait times for simple transactions, but improvements in the drive-thru service have been noted, with quicker and more responsive tellers. Positive interactions also emerged, particularly with a manager who promptly removed overdraft fees while displaying a caring attitude. Long-term customers have expressed satisfaction with Pinnacle Bank, appreciating the helpfulness and friendliness of the staff over the years. Overall, while there have been challenges, the bank has shown a commitment to improving customer service.
