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October 2023 by Jose Flores
I have been coming to this place for years for oil changes. They use to claim ”cheapest Oil change in Nebraska”. Price went up a lot. I had a disappointing experience with Prime Auto Their cars are severely overpriced, and they were absolutely unwilling to negotiate or offer reasonable prices. It felt like they might be trying to compensate for bad investments by shifting the burden onto potential customers. Buyer beware! I for one will no longer be bringing my business here.
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October 2023 by Abigail Uhe
I've been taking my car here for years and they always make recommendations but leave the final decision up to you. They've always been honest and trustworthy.
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October 2023 by Thomas Plymouth
Prime Auto is the only place I go for repairs and oil changes!! Great customer service, and great people!!
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May 2023 by Charissa Kenny
Fast, friendly no pressure service. They kept it simple, didn't try and hassle me about other services. Did the oil change, shared their recommendations and I was out of there in less then a half hour. I recommend this garage and will return here.
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April 2023 by K A
Disappointed. Brought our cars here for a long time but now $100 for an oil change! Gotta go somewhere else.
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January 2023 by Debra Thiessen
They’ve help me keep my son’s older car on the road.They did a quick fix today for no charge. They are honest and upfrontabout repairs. Fast and reasonable oil changes and maintenance.I really appreciate them and will return.
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December 2022 by Gallandra Harris
I love going here to get my oil changed they are quick and reasonable. No appointment needed
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October 2022 by Jacqueline JASMAN
My husband has been bringing my van here for a little over a year for oil changes, I just called to see about something else I need done ( so my first interaction with the place ) and the guy that answered was very rude and made me absolutely not want to return. I will have to look for somewhere else now.
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September 2022 by Dj Armstrong
Came in for a walk in oil change and was greeted by a very nice lady behind the desk. All I said was I needed an oil change and they got right to it. Only took them 10-15 minutes to get in and out. Drove 400 miles the next day and had no problems. Very cheap price if you’re looking for a bargain. Definitely recommended!
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September 2022 by Janet Hernandez
I was getting my oil changed here for a while and loved it but my last oil change led to my car almost breaking down. causing trouble to my engine. I noticed they changed the oil a little to fast but didn’t pay no mind to it and it led to paying a higher bill later… gotta watch where you get your service from or at least from who.
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August 2022 by Andrew Burgin
I've been to Prime Auto with our vehicles 10+ times over 5+ years (see Google Reviews by Andrew Burgin-Anton - can't edit) and couldn't be happier. This place is legitimately fair, honest, and skilled. They don't upsell or try to fix stuff that isn't broken. They tell me exactly what needs to be repaired, and what could last a few more months, or another year, etc. In 10+ visits, they've finished everything on time, and at or under the estimate provided.
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July 2022 by Jennifer Howie
Horrible.. had to go here for a last minute oil change due to no one else having time… the staff was rude, the lady in the back was okay but everyone else was rude, replaced a piece and charged us without asking.. so a $29 oil changed turned into $45 absolutely ridiculous.. WILL NEVER GO BACK. If I could give 0 stars I would.
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July 2022 by Peggy Stanton
I went to Prime auto today for the first time and it was Awesome!!! Jeremy was great and got me in even though they were busy!! I was needing my car fixed as it died and in dire straights and they got it fixed and back in a short time and the price was better than I expected! Thank you and I will go here any and everytime and will reccommend everyone to go here ?
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July 2022 by Cathi Sanchez
The fastest oil change. Friendly, honest service. Highly recommend!
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June 2022 by Alli Mazzotta
In March 2022 I went to Prime Auto Sales and Service in Ralston/Omaha. After weeks of searching for a decent used vehicle, I was excited to find one. I took it for a test drive and it seemed to be in working condition. Within days of pulling off the lot, things changed. Clicking and popping sounds. Steering wheel shaking. Taking forever to turn over and start. Within 6 weeks of purchasing my vehicle, I was stranded on the side of the road. Once we got it to the mechanic, it was only bad news. My engine needed to be REPLACED. Phrases like “I have never seen such a disgusting engine” and “did anyone ever change the oil” and “I can’t believe someone let you buy this” and more came from their mouths. I was scammed and tricked. Some lady too trusting went to a dealership and spoke with a “friendly face” and was beyond let down. The mechanic told me that this was from neglect over a period of time. They told me that there was no way that the people that sold me this car could not have known what was going on. I called Prime Auto hoping that they would have some common decency and was turned away and told that it was not their problem. I purchased the vehicle from them but it was on me now. They didn’t care at all. I was also informed that for the six months prior to me purchasing the vehicle, the owner’s driver was using it as her personal car. Supposedly, she never had any issues (which I find very hard to believe) but she obviously continued to neglect the vehicle and not follow proper routine maintenance. The mechanic that helped me out informed me that by slightly overfilling the oil in the vehicle it can cover up most of the problems I soon came to experience. They knew what they were doing and cheated their way through to get a sale. I have never been so disgusted in my life. I need to spread the word so that no one else will be scammed by them. DO NOT GO TO PRIME AUTO IN RALSTON. -signed, a very dissatisfied customer.
