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August 2023 by Darrol Tribbie
Fast service and friendly. Also had my business trailer with me and they made accommodations fore to park it while I got my truck serviced.
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June 2023 by Leslie Webb
We traded in a 2015 Ford Edge for a 2020 Ford Edge. Loved the people, the transparency, and the deal we got! Highly recommend Ben Adams as your salesman! He is absolutely phenomenal!
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April 2023 by David Kirk Ned Arens
mitch was excellent through the whole process. great experience
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December 2022 by Brooke Koller
It's very clean. And those vertical doors open really fast.
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November 2022 by Sara
If I could choose zero stars I would. We’ve had a couple cars serviced here in the past and never had issues so I had my mom bring her Ford in for a simple oil change.We had to bring it back in because the splash shield was hanging to the ground. They didn’t know whether the bolts didn’t get tightened all the way or weren’t put back in all spots. Super disappointing to recommend great service and have this happen.Update 6/28 - 3 days later and it’s coming off the car again! Simple oil change has turned into a total disaster.Service: Oil change
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November 2022 by John Polito
They were fast and efficient!
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September 2022 by John
Very nice place since it is new. Friendly service and nice waiting area with two nice sized tv's.
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August 2022 by William Lastovica
Lawrence is very good at what he does. Tells me what is coming up , no push. He is good. I myself at dealerships is 44 years.
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July 2022 by John Cowling
Quick and easy oil change. A+
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July 2022 by Sara SCHLADWEILER
If I could choose zero stars I would. We’ve had a couple cars serviced here in the past and never had issues so I had my mom bring her Ford in for a simple oil change.We had to bring it back in because the splash shield was hanging to the ground. They didn’t know whether the bolts didn’t get tightened all the way or weren’t put back in all spots. Super disappointing to recommend great service and have this happen.Update 6/28 - 3 days later and it’s coming off the car again! Simple oil change has turned into a total disaster.Service: Oil change
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June 2022 by Traci S.
Update: After I reached out to the service department manager and expressed my concerns, they had someone pickup up my car, and take it in for the recall and oil change (what was actually supposed to happen when I went the first time). They made it right in the end and they returned my car to my house. I changed my review from 1 star to 3 stars - for the fact I should never had the issue to begin with. Original Review (1 Star) LACK OF COMMUNICATION AND LACK OF CONSIDERATION OF TIME!!! I went in for a recall and since I was going to be in for a recall that was going to take about 1/2 a day, I decided to add an oil change. I get there and I'm told that the recall has been delayed until last quarter but they can still do my oil change. If I would have known this I could have brought my computer and worked. - There was NO COMMUNICATION, and they wasted my time. The Service guy said since I had an oil changed scheduled there was no reason to tell me ahead of time that the recall had been delayed. Poor communication and doesn't mind wasting a customer's time. Service manager called and all he could say is Sorry and comp a oil change. For the wasted time and lack of communication on my vehicle to start with, I am taking my vehicle some place else, that will be up front and communicate. The only down side is when the part comes in for the recall I will have to take it back to Ford (it will be a different location) to get it fixed. I do love my Ford Escape.
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January 2022 by John Felger
Very nice place since it is new. Friendly service and nice waiting area with two nice sized tv's.
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January 2022 by Lauren R.
I was shopping for a new truck during Covid... which means there wasn't very many options out there. I came to Baxter due to them having a couple options I was interested in. The finance manager and sales guy Brody were great to work with! Brody really did a good job of closing the deal. While I waited for my truck to get detailed and go through inspection, I was given a loaner truck for a couple of days. Unfortunately, we worked with another sales guy for this loaner truck who wasn't very good at customer service. My dad informed the sales guy that the loaner truck was not running properly when they showed it to me to buy. My dad was a mechanic, he should know if a truck's engine sounds right. Then without my knowledge they gave me this same truck as the loaner! Less than 12 hours later I'm calling the sales guy to let him know that the check engine light is on. Brody worked with me to make things right and even wiped down my truck for me after detailing did a bad job. Long story short, I had a rough experience at this location... I didn't even mention everything bad that happened, but there were also some great hidden gems found. Like the finance guy who gave my Big Brothers Big Sisters Little $20 to go to the pumpkin patch after we got done picking up my truck. That was a moment that made it worth it.
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September 2021 by MindBeforeSpine Records
Had the pleasure of working with Michael Pickler and it was a great overall experience.Prior to my arrival, he had multiple cars lined up for me to check out. Also, some cars I wouldn't have even thought of picking out... Ended up going with one of the ones that wasn't even on my list!!!Stellar customer service and above and beyond dedication to helping you get the car you need and deserve!!Thank you Michael and Baxter Ford South!
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August 2021 by MindB4Spine Records
Had the pleasure of working with Michael Pickler and it was a great overall experience.Prior to my arrival, he had multiple cars lined up for me to check out. Also, some cars I wouldn't have even thought of picking out... Ended up going with one of the ones that wasn't even on my list!!!Stellar customer service and above and beyond dedication to helping you get the car you need and deserve!!Thank you Michael and Baxter Ford South!
