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March 2024 by David Anderson
Tried calling to get a windshield in my car and kept getting hung up on by their automated service. After 5 times of trying to get to a customer rep I finally gave up. A company that is to busy to have a person discuss my car is too busy to have my business.
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March 2024 by Emily Manthei
Somehow damaged the electrical components when getting my rear windshield replaced and now my liftgate is broken.Safelite refuses to cover the damages their tech caused to my car so I am probably going to be out another several hundred dollars to fix my liftgate after spending a large amount of money to get the window replaced after a thief broke it and stole everything in the back.Update: I managed to get it in to another mechanic and they found the Safelite tech had broken a pressure switch/sensor in my liftgate. After that component was replaced, the liftgate worked as normal.Luckily not as expensive of a fix as I had feared, but still an extra unnecessary expense for something the tech did but was unwilling to take responsibility for.I can say beyond a shadow of a doubt I will never be going to Safelite again for glass replacements. I hope I never need to do this again, but I'm sure I can find a small business who will actually handle my vehicle with care.
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March 2024 by Maddie Fennell
This is our go to place for windshield repair. They get things done on time for the price quoted.
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February 2024 by Thomas Boyd
Can’t give zero stars. Windshield had large shatter driving to Omaha last week. Scheduled to get replaced so would not have to drive back home over 6 hours with basketball size shatter. Scheduled for replacement. Tech gave us a time range he would show. No show No call. After 5. I reached out to him. He lost track of time and forgot to call. They rescheduled it for next day (Saturday ). Again no show no call after being told it would be around 3-4:00. At 5:30 I reached out and heard back after 6 he got behind. We had to drive back home with a shattered windshield. Luckily weather was clear. Somebody could have reached out to us to keep us advised if running behind. We adjusted our visit activities around getting windshield replaced and didn’t get it fixed. HORRIBLE
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January 2024 by chuck hudson
Tried calling to get a quote & it's an automated service. After several tries it finally said someone would be with me shortly. Within seconds it gave another recording telling me to go online for my quote. If they can't take two minutes to speak with a potential customer, I'm assuming they truly don't want my business or they would answer a phone. Many like myself aren't comfortable with doing business such as this online or without being able to get a name of an employee to verify something was agreed upon. Can't say what kind of job they do other than to say customer service doesn't seem to be a priority for this company........
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December 2023 by tpoleyfremont
Tech flaked on the time I had scheduled for over a week and didn't come out, won't answer his phones when called. Nobody at the shop answers either, asked to reschedule and had to wait another week before they're in my area again.
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November 2023 by Connor L
Very friendly service. Got my window fixed really fast and fit me in the day after I needed my window fixed. Would recommend!
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October 2023 by Robert Marquiss
Hope it works teck was great but some places where fixed before and he refixed them hope it holds do not need more expensive windshield replacement.
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October 2023 by Jack Holmes
Terrible experience. Didnt seal new windshield properly. Two appointments and many hours of wasted time later they said it was fixed only for the same issue to happen again. Went somewhere else to fix. Huge waste of time.
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September 2023 by David Kudlacek
This AutoGlass shop was very quick and very friendly. They were able to adjust my appointment from a all day drop off and fixed my windshield in about 20 minutes. I have have them fix a few spots in my windshield and they always do an amazing job.
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August 2023 by Wendy D.
I am happy with my new windshield but in the process your service man put down my hard top convertible and now I cannot get it to go back up and there is no way for me to reach and talk to a real person at your office to see what he didI was at the North 90th location my last name is DEANE
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August 2023 by Aaron Richardson
If you have a newer vehicle with rain sensors and lane departure I would not recommend this company to replace your windshield. I dropped my car off at 730am Wednesday morning 30 minutes before they open. I spoke to the gentleman and told him I need a OEM windshield because all of the safety features. He told me no problem your vehicle will be ready no later than 430pm. I didn't hear anything from the location so I decided to call at 4:07pm since I work 30 minutes away and I will have to catch a Uber to pick up my vehicle. I spoke to the lady and she told me your vehicle will be ready for pick up by 5pm. So I got a Uber so I could be there before they close. As I'm getting off the interstate at 4:42pm a lady calls me and say did anyone call you today and tell you we can't fix your windshield today because you need a OEM windshield and we would need to order it, I told her no but I just called and the lady said my vehicle would be ready by 5. Long story short my vehicle was there from 730amd - 445pm with no update or anything. No apology or anything? I got there and the gentleman just handed me my key, he didn’t verify if it was my vehicle or not! This is my first and last time using Safelite and I'm very disappointed in my experience here.BE VERY CAREFUL!!!
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August 2023 by Tim D
Absolutely horrible experience two attempts of fixing my window I had to take two half days off both times the wrong window was brought . I was without my vehicle over 2 weeks because of the missing window. I contacted a local shopAnd got my window fixed within the hour at a different glass company no apology or anything from Safelite will never recommend this company to anyone was told not to use them when I did I should have learned
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August 2023 by John novotny
Don’t know what they are doing ordered wrong windshield when they had car vin number. I already had Uber refused to pay for Uber with their mistake
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June 2023 by Savana Robins
My windshield got a pretty good chip/Crack in it and I wanted to get it fixed right away. They were able to get me in an hour after it occurred and had it fixed within 25 minutes of getting there! The workers were ver nice and communicative too! I can barely even tell it happened.
