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March 2024 by Dylan Reidler
1 to 2 times a week this location will shut off online ordering through their app, and through DoorDash.They close the lobby and go down to "drive through only" 4-8 times a month, and they close early when it's slow due to "staffing issues".They're constantly out of syrups and bakery items so specific drinks and items aren't available in the app when it does seldomly work (the app is great but they shut off this location), and the drive through wait time is horrendously long.I frequently order different drinks and they consistently feel 3/4's full. It's irritating when you pay a premium price for a drink and get half of what you paid for.A lot of times, my hot drink doesn't have a sleeve or a stopper, and there's syrup running down the sides.Honestly this is one of the locations that has the largest opportunity for growth. Imagine what you could be doing for experience, and for profitability, if your customers were served on time, with what they wanted, from multiple channels of fulfillment, with a great experience.Whoever reads this, please help this location. It's so frustrating, and I'm sure the baristas are doing the best they can.
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March 2024 by Sarah Kennedy
This location usually takes around 5 mins per car so don’t stop here if you’re pressed for time.
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January 2024 by Deirdre K.
These "baristas" have no idea what they are doing. I keep giving them a chance to get it right but each one makes it different. My order is simple, large java chip Frappuccino. Today it was the absolute worst I've ever had.
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December 2023 by Megan Veik
Waited 30 mins in the drive thru. You pull up to the window no one will say hello to take order. Terrible service. Don't go here if you have somewhere be in the next half hour . You'll be
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December 2023 by Terry Wittgren
Nice store clean friendly but it was like all Starbucks but a good one
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December 2023 by Stacy McAllister
Emily, a manager at this location, is so great and very helpful!
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October 2023 by Emmy M.
I spend way too much money here but the pumpkin cold foam has a choke hold on me. This location could definitely use some more staff as their lobby is always closed due to low staff.
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October 2023 by Rhonda White
How are you guys gonna close at 11am on a Monday but leave your board on and not put any signs up besides on your drive thru window and front door?? There was a line of 7 cars sitting there waiting at 11:15 and not one employee thought to come out and let us know you were closed. Effing stupid and a waste of time. And yes there were employees inside just watching all of us sit there. At least go over the headphone set and say you’re closed or maybe PUT A SIGN ON THE BOARD AND TURN IT OFF!!
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September 2023 by McKenzie Cook
Giovanni was an amazing help such a nice person.We see him all the time and love to see him in the morning.10/10 service, drink came fast. Amazing people overall.
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September 2023 by Ellias Nardini
Very good location great staff coffee always
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July 2023 by Freindly E.
Lobby closed due to staffing shortage..... Drive through only. Arrived to pick up my mobile order only to discover I had to wait in drive thru line for 13 minutes for my coffee that was already prepared. Couldn't help but notice that there were 5 employees inside behind the counter... 90% of all Starbucks I visit across the country have less than 4 employees working with the lobby open. Not sure why laziness is now a thing but thank you millennial workers of Starbucks for being lazy and not wanting to clean a table or take out the trash or even greet a customer, and why should you when it is EASIER to close the lobby.
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July 2023 by Emily Oatman
Plan for a slow drive thru—it took longer than 15 minutes at 11am on a Friday.
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June 2023 by Samantha O
I have no idea why there was a cut in my lid so when I was trying to drink my coffee and I had no idea it went all over me.
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May 2023 by Doyle Zimmerman
Was the first time I’ve ever had a credit card reader shoved in my face for a tip going through a drive-through….insulting!!!Very very very sloooow service! Asked me if I wanted a bag for my food…HUH!!!First time to try their breakfast sandwich…all bun, nothing inside! The bun was good though! Probably won’t be going back anytime soon!
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March 2023 by Jaysangel
If I could give this location six ⭐️s I would. I placed an order via the website believing that our order was for this location but I guess I had inadvertently placed it at another store. The lady who helped us fulfilled our order without any additional charge. In our frustration with the Erie on our part we forgot to tip them. To whomever the manager at this location is, please, please commend these employees for going above and beyond. We visited this location on Feb 13 about 540p. Thank you again for being such a blessing to us and correcting my mistake. (((HUGS)))
