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March 2024 by Treper Jansen
At check-in, they have a very nice clean lobby. We stayed on the 3rd floor, and getting to the room, I noticed a fragrance that I had smelled before but didn't remember where I had smelled it at. Getting into the room, the room was decently clean. Later on in the night I noticed that there was something on the wall, and the closer I got to it I realized that it was a roach. I quickly took care of the bug but got to thinking about the fragrance in the hallway. It was a insecticide smell. We also went down to the pool area and there was a very strong chlorine odor. The floor around the pool needed a lot of work and you could tell that the pool needed a lot of work. We were also woken up by construction workers working on the floor directly above us at 8:30 in the morning. Overall for the price I would recommend staying somewhere else.
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March 2024 by Amy Johnston
Horrible! First night we get here our room was changed because of a broken pipe. Moved the next day to the suite we booked. Woke up the next morning at 7:45am on a Sunday to pounding, drills and construction sounds above us. No relaxation at all.No signs anywhere that this hotel is under construction for the next 8 months!!!’Stay away unless you love construction pounding!
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February 2024 by Tim Petersen
Rooms were nice, comfortable and clean.
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February 2024 by Rashaud Buehler
I want to give at least two stars instead of one, for all the assistance I had to receive from the staff, which were great.The rooms however were not so much.The lighting repeatedly went out at random times in the evening, prompting call after call to the front desk to reset the breaker. Not fun when showering/shaving/or everything else..Old design, things were falling off the walls, and the bed wasn’t comfortable, despite calling them suites, it was certainly not, sweet.Checked out two days early and moved to a Hilton for the same price.
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February 2024 by OMO Ministries
The staff and manager are very welcoming and friendly. I am grateful for the help and support they have given me and my family. Thank
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February 2024 by Justine Young
I spent a night here in a Queen suite with my toddler.Pros: The rooms are spacious and the in-room kitchen was great. All staff were kind and the complimentary breakfast was good. There's a pool and a home theater room that were basic but nice to be able to use. I really liked their little free library in the lobby.Cons: It's not for the germaphobes - nearly everything was stained, from carpets to couches to shower curtains. The pool, while nice, wasn't crystal clear either. Rooms have all the basics but were missing touches like a fan/sound machine and hair dryer. My biggest complaint is that I bought 5 items from the convenience shop in the lobby, but didn't notice until much later that my room had been charged for 7 items.It's a cozy place for those who need simple, no-fuss accommodations.
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February 2024 by R Fitzgerald
The place is handy for the hospital, but sure could use a good cleaning.
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January 2024 by Cameron Allard
Clean,very functional room with kitchen. Security cameras down the halls and around the hotel. Great breakfast bar.The breakfast attendant friendly and caring.The only bad thing about this hotel is the maid staff,I've had to hunt down the things I need here the whole time,find better crew that's where your issues lie.Safety: Have security camerasFood & drinks: Great breakfast and food and drink Market.
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October 2023 by Michelle Moon
We had suite 307. 4 adults and two children ages 2 and 6. Very comfortable with 1 king and full bath one one side of a common space and another bedroom with 2 queen beds and a full bath on the other side. Mini kitchen let us fix a quick dinner with a grocery just 2 easy stop lights away from the hotel. Breakfast was the best! Hot foods, clean area, friendly and attentive staff. Nice indoor pool. Several amenities that we did not take part in. Looking forward to visiting again.
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October 2023 by Blake
A very dated Staybridge Suites, beds are lumpy and quite uncomfortable. Can’t speak for the dinner service, but the breakfast offerings were inconsistent in quality. Staff were helpful and courteous.Found a cockroach under the kitchen sink, and x2 under the bathroom sink in the cabinet. Along with one on the first floor just past the front counter. Won’t be staying here for a long while unless I see a renovation done.You would be better off staying at a Candlewood Suites and getting more consistent breakfast offerings if you catch my drift. At least you know what you’re getting with a Candlewood, this Staybridge does not live up to the IHG brand imo.
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October 2023 by Brittany Heckathorn
My family (3 young children, my husband and I, dog) had been on the road for 13 hours, after driving through tornado warnings and hail storms. It was a long day. Finally hauled my crew into the hotel at 10:30pm and straight back out. There was a cockroach on the wall and bed bugs on the mattresses. Before we even made it to our rooms, my 8yo son said the hotel smelled bad (it did smell musty). When I requested a refund, the young woman at the front desk did not know how to refund our stay and seemed pretty unprofessional-using her personal cell phone to call someone (she said it was the daughter of someone who knew how to help but I didn’t appreciate the giggling “okay, call you after!” Etc when I was exhausted and just trying to find a place for my children to sleep). I left hoping I could get a refund…I still see charges on our account 2 days later despite calling the manager line 3 times. I’ve yet to receive an email receipt either, despite correcting their email they had listed for me. It made an already rough day even worse. Unacceptable and very disappointed.
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October 2023 by Joe D
The overall experience was ok and I felt safe. The check-in process was a little rough but the employee working the front was friendly. The room was clean and the bed was comfy. The hallways were filled with laundry for over 24 hours and that was concerning. The did provide some sort of dinner service and that was very welcomed.Rooms: The rooms were cleanSafety: Well lit parking lot
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August 2023 by Tracie Littleton
We really enjoyed our stay. The staff at check in were very friendly and helpful. We stayed during the college World Series and there were fans from several teams staying at this hotel. Everyone, staff and guests, were so friendly. The breakfast was very good. Something for everyone. The room and beds were very nice. This last week, my husband received his cc bill and there was an error that had been made by the hotel. Scott, the manager, called me back very promptly to get it taken care of. We had already discussed going back next year and how we really liked this hotel well enough to stay there again. Thanks to Scott and how quickly he followed up dealing with the error, we definitely will stay there anytime we are in Omaha. Great customer service in every way!!Something you don’t get everywhere these days!
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August 2023 by Kaitlyn Olson-Erickson
Everything was wonderful!Staff were great, inviting and a joy to interact with!The evening meals were such a nice addition.Clean big rooms. Comfy beds and pillows.Pool and fitness center!Will stay here again if we are in Omaha!
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August 2023 by Alexandria Zilinger
We were here for our sons baseball tournament in June. While the hotel was nice, we did run into a few issues. I spoke with the hotel administration about this matter and while they claim they issued us a small refund it never happened. We had {ZERO} room service. I had to continue to ask for room essentials daily, nobody came in and cleaned the room, emptied garbages and gave us new bags, no towels, no clean linens… NOTHING!!! For 6 days, that’s a long time to continue to be the one who asks for everything especially with the outrageous rates we paid. Then to have had miserable migraines for days upon days, with a stench in the room that would come and go (when I started looking more into it, that’s an infestation of roaches) again, I let the hotel know this, and they could give two craps! When you say you’ll over a slight refund, the appropriate thing to do would be to honor it. But, they don’t. Beware when you stay here!
