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December 2023 by Rebecca A.
If I could give no starts I would. Everything was wrong from the time we got there. There was no one at front desk. Man in front of me said he had been waiting. I called main # and woman answered right away. I asked if anyone was working at the desk and she said she would be there. She came from the 2nd floor somewhere. We checked in to our non smoking room, Parked and made our way in to find our room. We went in a side door, it was propped open with a rock. Upon entering the building all you could smell was marijuana. There were no signs to tell us what floor we were on or what rooms were where. We found our room at end of a dark hall. Door at end of that hall was also propped open with a rock. We go there late, we're very tired and just wanted to take a shower and sleep. Upon entering the room, we found a light switch with tape over it, the room smelled like stale cigarette smoke and the shower was not clean at all. The fiberglass was so stained with a film on it We definitely were not showering there. The room was dirty and not up to date in general. Chair was all ripped, cabinet had what looked like mold on bottom corner. Walls were dirty and door was all scratches with paint missing. We were trying to make the best of it and then the people in next room starting playing music really loud. We listened to it for a bit and then called front desk. Told women what room we were in (mind you we were the last room in the hall). She asks me what room it's coming from, told her it was the room next door. She wanted to know the room #. About 10 minutes later, music got quieter, then louder. I gave it a few minutes and then called back. I asked her if she went to talk to them. She told me to go knock on their door. I told her I was not doing that - it was her job. When I tried asking her if she was going to talk to them she said she didn't understand me. Asked again another way and she said she was busy doing check ins. Needless to say, after about another 15 minutes or so she never came, we got.oir stuff together and I checked out. When I asked her if she was going to refund my money, she said No, that they have a 30 minute rule. Told her we.probably called within 30 minutes and she still refused. Needless to say, we drive to the next parking lot and had a lovely experience at the Best Western. Side note, when I was walking around the building I noticed another door propped open. This building is definitely not safe and secure.
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November 2023 by Ashley Boles
Bed bugs and roaches,shears wer nasty.There was mold in bathroom.employee rude as ever and to top that asked for a refund got told no.we dent even stay
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November 2023 by ScubaSteve
It's noisy, police are there often and generally on the dirty, rundown side. Good location and other then people asking for change etc I've never had to much trouble there.
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November 2023 by Amy Montgomery
Beware, bed bugs. This isn't a great hotel, but it didn't seem that bad. Then I found a bed bug. Management does not seem to be taking my report seriously.
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November 2023 by Jose montalvo
Disgusting. Bedding dirty. Oke filled in the hallways. Towels had mold on them..the.list.goes o. L they need to shut.it.dkwn . Like noW
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November 2023 by John Mott
Miserable experience with uncooperative management.Soiled bedspread, unlocked side door, Twinkies as the breakfast pastry. Subsequent skin lesions that resemble bedbug bites.Failed resolution after multiple requests and complaints.Safety: Unlocked side door; probable bed bug infestation
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November 2023 by Chris Goold-Camp
The room is filthy! Holes in the wall. No outlet covers & exposed wires. The dresser drawers are caked in filth. I reserved a smoking room and when I checked in the attendant called me a liar because he had me as a non-smoker. When I showed him my reservation on my phone he got mad at me. I was also supposed to be on a ground floor because I'm legally blind & stairs are not my friend so he puts me on the third floor! The lobby also stunk really bad. There so much more to write about but this post is really long as is. I will be calling Wyndham and show them pictures of this horrible nightmare. Please save your money & stay somewhere else.Safety: I'm legally blind & they put me on the third floor with only stair access. No elevator. I told them ahead of time when I made my reservation & they agreed to put me on the lower floor. See my post of the review of this hotel & why I say this was revenge.
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November 2023 by Wonneisha Alston
Straight rip off. Holes in walls, no covers well actual blankets. No breakfast! Fridge does not work, everything I had went bad and also no microwave. Front desk look at you crazy and don’t speak any English! Whoever is the owner of this and allows this should be giving a full refund. Front desk don’t even understand complaints. I would NOT recommend at all to anybody. I have a smoking room I don’t even comfortable smoking in the room I went outside. I just needed a quick place to crash and this was not it!Rooms: Horrible and not up to part! Everybody deserve they money back.
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November 2023 by Gwen Anstey
This place is absolutely terrible. The first guy gave us a room that wasn't even ready yet. The second girl didn't understand English and tried blaming us for loosing our stuff. When in reality we left it in the room and housekeeping just took it. They didn't have any breakfast but the menu stated otherwise. Not only that but they ripped us off. We paid $67 for our room and someone else once told me they only paid $50. Complete and utter waste. Don't even bother coming here.
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October 2023 by Stephanie Haneline
DO NOT STAY HERE.We were there 4 hrs and we had BEDBUGSAnd they would give refund. Very trashy, halls smell like marijuana in rooms. Very gross.
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October 2023 by 2 Gun Salute Cullum
Do not I repeat do not stay at this roach-crack motel! It’s filthy, had roaches, and I had grass behind my window seal. I got bite by insects there, and reported it to the front desk guy. They just told me to wait another day??? No, I had to argue and fight them to get my money back. They never did give it to me nor my deposit. This place hasn’t given me back my deposit yet!!!
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October 2023 by barbara frazier
Absolutely NO. The front desk staff was rude and dismissive after signaling for me to wait for him to finish his phone interview for another job. I think he was actually shocked that we intended to stay the entire night instead of just a few hours. Super filthy. We found a crack pipe and a bottle of 'something' in the faulty toilet tank. It was a mistake to even check-in after walking inside but it was late.
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September 2023 by Bill Peterson
Very comfortable. AC worked nicely, clean bathroom. Functional TV. Overall great experience for one of the worst rated hotels ever.
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September 2023 by raechelle drayton
If you want to stay in Omaha’s ghetto, you’ll find it here. The staff is nice but we had someone attempt to sell us drugs in the hallway minutes after we checked in and some super shady people roaming the parking lot at all hours of the night. The rooms were ok’ish, the tv didn’t work but the room was clean.
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September 2023 by Rebecca Mongeau
For over 100 dollars on a week night, I expected better. The beds were broken and uncomfortable, half the lights didn't work in the room. There were.......hairs..... In the tub. The staff couldn't seem to be bothered to even provide service, if/when they could be found. Got woken up by housekeeping just walking into the room at 7am. Plus the whole second floor reeked so highly of marijuana swear I got a contract high just stepping outta my room. 0/10, would never recommendSafety: The room door wouldn't close all the way without extreme force. Plus housekeeping just walked in at 7am.
