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November 2023 by Georgie “JG” Gomez
So many purdy dresses!
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July 2023 by Méndez M
Excellent service and lots of variety
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April 2023 by Jennie Hale
Gowns are beautiful, service is absolutely terrible. Spent a good hour looking for a prom dress. Two females working, never offered to help. Stood behind the register and visited the entire time without asking once if we needed assistance. Would not recomend this place to anyone.
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April 2023 by Maricarmen Caceres
Excellent service and very good prices
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March 2023 by Neiloi Vega
The best customer service, super recommended, this is my second time buying for my nieces
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December 2022 by Monica Rodriguez
Purchased a package for my daughters Quinceañera, after checking different stores the palace was the best choice. More options to choose from and customer service was great! I definitely recommend ?
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December 2022 by Yosheline Lopez
I would like to say that there costumer service is horrible. One of my close friends was promised that a dress she likes would be preserved, when she came back they had a already sold the dress my friend was super upset by that. Things are also very over priced when I went they lie to you about the price I recommend not going there it is not worth it you’ll get the worst costumer service.
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December 2022 by Irene Lopez
April 23, 2022, I paid off two dama dresses and I needed alterations to one of the dress. I called this past weekend and was told by the women that makes the alterations that she did not work on it. So she told me to give her some days to get it done and this Tuesday it would be ready, so I told her that I would pick it up at 6pm. I show up and the women hands me the 2 dresses and tells me she did not work on it and if I give her an hour she could work on it. At that point I asked for a refund.. that is so unprofessional she had this dress long enough to work on it.. That women was rolling her eyes and acted like if I was the one who didn't do my job.The event is this weekend. She didn't even call me so now I will have someone else fix it and the reason I didn't let her work on it is because I had things to do and could no longer wait. Please learn to be more respectful of people's orders.
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December 2022 by Esweidy Soto Valdovinos
If I could give this place a -10 I would do not go here they are disrespectful and do not help you!They were more worried about cleaning up the store because the owner was on her way in then helping customers. I hope the owner knows how beautifully her employees speak about her. All they did was trash talk the owner the whole time we were in the store I asked for help looking for a dress and they dismiss me! Took my money somewhere else!!
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December 2022 by Leslie Lopez
I got my dress on time and the employees were very helpful!!
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December 2022 by Mercedes Francia
Super quick turnaround for my daughters dress alterations and reasonable pricing.
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December 2022 by daniela rosas
Traveling from state to state, I passed through Omaha and decided to visit the store. They didn't let me see or prove that I had an appointment. I explained that I was just passing by and he told me that he couldn't help me because he had an appointment and he had a lot of people (there was no one in the store)
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December 2022 by Pascual Velazquez
I loved
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December 2021 by Nalleli Zermeno
Got told we could put a deposit on a dress just to save it til we made our decision. The Quince picked a different dress. When we went back to get the deposit back, we were told it was nonrefundable once they leave the store but the dresses never left the store. They were just put in the back to be reserved. We asked if we could use that value to buy anything in the store but she told us no so we lost $500. The woman didn't even explain the policy to us she just dismissed it and ignored us.
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December 2021 by BreackingVisual
Lady told us we needed our “parent” even though we told her we where above 18 which we are. We come there two days ago and the gentleman told us we could try them on with no problem. Lady was rude and told its cause not all 18 years olds could pay!!.it’s was utterly crazy! Please let your employees know the right policy’s so they all don’t say different things.