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November 2023 by Tillie F.
I just love the sweaters fall and winter fashion just peachy I am drawn to their coats and firs as well
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September 2023 by Meg B.
This is one of my step-daughter (15) favorite store. It's very so-cal, and reminds me of pac-sun. There are a lot of cute very trendy basic items here. A lot of tank tops, shorts, light sweaters and jewelry. They also have a lot of Van's shoes, canvas and some nikes. I have tried myself to wear clothes from here but they're on the junior sizing.They are either super expensive, or having a great sale so it's hit or miss. I find the staff to be average, a lot of young kids, working their first jobs probably, so getting rung up or other sizes isn't super fast, but just more time to look around. It's right in the middle of the second floor behind aunt annies pretzels.
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January 2023 by Ollie
This place is dope! The clothes are awesome, staff is so cool. Them seemed to be seriously under staffed lately but everyone is still in a good mood
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September 2022 by thetaurak
This place is dope! The clothes are awesome, staff is so cool. Them seemed to be seriously under staffed lately but everyone is still in a good mood
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September 2022 by George Ji
never get anything from here, customer service is trash
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May 2022 by yomama_beast
I came in for some new shoes for myself, Oliver helped me out a lot with them. Great experience leaving, especially having Bennett ring me out and Manager Cassidy help price match online prices for in store ones.
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May 2021 by audrey rowell
the employees were rude and not enjoyable to be around. we were going to purchase stuff from here and then decided not to because of their attitudes and the things they were saying.
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February 2021 by David McCoy
Elle was a wonderful help! Keep Rocking it!!
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December 2019 by Jeremiah Stock
My guys Jerry and Connor are pro greeters, they need raises, I came in on black friday and they didnt let one customer in without a kind hello and a smile, then finishing their tillys journey off with a kind goodbye, yall are my favorite people I have ever met, I love you guys
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October 2019 by Charlene Day
Just had the best experience at the Westroads Tillys. Had to exchange a few items that turned out to be quite challenging. Thanks to Deanna who was so efficient and kind! It made for such a wonderful experience!! Thank you Deanna!!
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September 2019 by H A.
Tilly is awesome! She will find the perfect dress/outfit for any occasion, and have it altered if you need it done. Very personal and attentive service. Her clothing and accessories are beautiful.
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August 2019 by Miriam Marcus
I've never purchased anything from here before, and I recently bought some sale items for the first time. I bought a backpack that I later tried to return with the tag attached and was told I couldn't because it was a sale item. I also bought some clothing and decided to try them on at home and then return them if they didn't fit me. Well they didn't fit and again, I couldn't return them despite them being never worn and having the tags attached. It does say this at the bottom of the receipt, but I previously returned sale items just fine. I understand if I can't return sale items, but I really wish I was told this before I made the purchase. If I had known, I wouldn't have bought these things, especially the clothing without trying them on. Only letting customers know that they can't return sale items through the receipt after they purchase the items is poor customer service, greed, and complete disregard for customers. If Tillys cared about its customers, it would let them know with a sign at the sale section that those items are non-refundable or by informing the customer of this at checkout. It's just irritating because I need my money back, and I don't know what to do with these unwanted items. To the owners of Tillys: I promise you your business will be more successful if you improved your return policy. You have great items and great deals during sales, but please at least be more transparent with your return policy or even better, allow sale items to be returned.
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August 2019 by brylee bratetic
I ordered a champion sweatshirt that I’ve been saving up for and I’ve been waiting a week for it then I rechecked my order summary to find out my order has been canceled. I called customer service and they said they ran out of stock so they canceled my order without contacting me and now I have to wait a couple days to get my money back now. Overall not happy with online ordering. Won’t be ordering again!
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August 2019 by sonora foresman
I will never shop here again. Wow, I used to love shopping here. The service is absolutely terrible and the staff were untrained / rude.
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June 2019 by C L.
Attractive store, great location, coths are beautiful but expensive. Buyer beware: NO RETURNS only store credit.