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November 2023 by Stacy Mangiaruca
Gals working were super friendly and helpful. Definitely would visit again.
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August 2023 by Tallie Molck
The store is short staffed currently so hours have changed from 11am to 7pm everyday. The manager on duty will close up the store for one hour so they can take a break.
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July 2023 by brandi anderson
I want to leave a rave review about Wendy and Ronnie. Both were absolutely fantastic especially considering my family and I got there unknowingly only minutes before close. They were both so polite and very helpful. I did not feel rushed at all. The clothes there were very nice and the store was clean. A++ customer service.
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July 2023 by Holly L.
This store smelled like a combination of a sweaty gym and a public toilet, just gross. I tried looking at a few racks for a dress, but everything looked cheap or tacky like I was shopping at a consignment store. There wasn't a wide variety of sizes either. Im not obese but Im also not a skinny mini either, I was hoping they would have something that would fit me, but the pickings were slim. There were 2 dresses in my size and neither one of them looked like anything I would consider wearing. Very disappointing.
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May 2023 by Solita Pilcher
Best store for those curvy women who have a hard time finding clothes that fit. Also found out that if you find an outfit online cheaper than in store, they will price match it.
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March 2023 by Tina Farrens
I always shop here. It's my go to store for everything. Recently bought 2 dresses, one my bff daughters bridal shower, and the other for her wedding. Also, purchased the undergarments for both dresses. Whether it's in store, or online, they've never failed me.
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October 2022 by Laura Powell
I called 10.17.22 to confirm store hours and was told that they would be open until 7 but I got a call back saying they'd be open til 6 instead but due to scheduling, I would try to make it in the next day. On 10.18.22 I called around 3:30 pm to confirm store hours and if they'd be open until 6 and was told yes so I planned accordingly to be at the store before they closed. When I reached the door, my phone said 5:02 & there was sign on the door that said they were "temporarily closed" and to come back tomorrow during regular business hours (which made me laugh because they don't seem to have "regular business hours") but I noticed two customers still in the store and a woman who was outside with me said she had gotten a call to come pick up her online order that had arrived to be at the store by 6. A clerk came to the door to tell me they were closing early due lack of staff and that they were in the process of shutting down the registers. I let the clerk know that I called ahead to confirm the store hours, & was told they'd be open until 6. The clerk shrugged her shoulders and said she wasn't in the store at the time my call was made...not a "sorry for the miscommunication" nothing, just an oh well, too bad were closed attitude. I informed her that I was frustrated because their customer service was lack luster and I'd be going to the Oak View Torrid. Upon walking in to the Oak View sote, I was asked if I was just at Westroads, I said I was and was informed that Westroads called Oak View to tell them I was on my way to the store & staff was asked to ask me if I would be willing to give Westroads another chance. I just laughed and proceeded to make a high dollar purchase at Oak View. I think my shopping days at the Westroads Torrid store are over and I am more than happy to give my money to the Oak View Torrid.
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October 2022 by Karen Thorne
Ronnie and Sabrina provided above and beyond service. They made it a fun shopping trip.
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March 2022 by Laci Fitch
Good options! Helpful, fun staff. A bit expensive but can get great deals shopping sales.
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January 2022 by Gabrielle Krebbs
The staff here is SO rude and standoffish. When I said something about it, the entire staff gave me the silent treatment. THE SILENT TREATMENT! How is that acceptable for a business? They refused to give me names and ALSO REFUSED TO GIVE ME MY RECEIPT so that I could not call in any complaints. When I finally figured out who the manager was, she just rolled her eyes, would not look at me, and only mumbled “yeah?” when I asked if she was the manager. Go to Oakview, their staff is super nice and actually functions like a business and not a Mean Girls’ Saloon. ??
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January 2022 by Card Man
Revolting giant ad in mall. Children shop here. Your models can wear the clothes you sell, I dont see how naked sells clothing.
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November 2021 by Mallory Dwyer
I’m only giving this 1 star to the staff at this location. I love torrid … been shopping here for years. Finally decided to apply for a credit card and got one so was super excited to shop. Only 1 of the 2 women addressed me when I came in the store… The One who didn’t, didn’t speak to me the entire time I was there. And they jus overall weren’t friendly to me but was supppperrr chatty and friendly to other lady in there….laughing offering to look up prices on things she should have a discount on… She was white maybe that’s why but won’t be coming back to this location. Wish I had gotten their names but I felt so uncomfortable I jus wanted to check out and leave.
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November 2021 by ydnarb royeb
Nice cloths in realistic sizes and quality but on average to pricey for my taste. Sorry o can not justify 30 dollars for a tee-shirt that is on clearance
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November 2021 by Jennifer Mccall
Out of my size in trousers. My job doesn't allow Jeggings or thin knit pants or workout clothes
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October 2021 by Brenda Tatum
Staff was pleasant and helpful. Stylish clothes and accessories. Will go back
