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January 2024 by JenJenSweetness
Got sent here from another Uhaul location just to find out that the only car trailer had a missing part of the plates...so i had to drove back to the other location...its snowing...drove in from out town just to waste time running back and forth...obviously that shouldve been inspected upon the last person's dropoff..thankfully staff were nice.
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January 2024 by mark lyman
Excellent service
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October 2023 by Craig B
Professional and efficient service, truck was ready to go, online check-in made picking up the truck easy. Return was handled well, even though I was a little over an hour beyond my anticipated rental period. The previous minor damage on the truck had been noted already.
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September 2023 by James Shepard
Have enough time to write this negative review while I sit on a pallet of boxes waiting to check out my peanuts. Rude as hell. Hire better.
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August 2023 by joe m.
The rental part is all good they had a truck there waiting for me however the area is horrible the I brought the vehicle back in broad daylight however they were closed at 5:00 I was told to leave it under the canopy but they had returned Vehicles all the way out to the street I then was approached by someone to give them the keys because they worked there but they were so intoxicated and drugged that I realized they did not work there but we're trying to steal the vehicle the area is very bad then was approached by another guy trying to force me to buy him tequila he already had his overnight bag in a returned pickup truck which was unlocked and was going to be his home for the night and before I was able to drop the keys in the Dropbox I was approached by another person to give them money very intimidating there is also a lady that returning a truck that was scared to death because these people approached everyone so I stayed with her until her Uber came however be aware this was in the daytime however they were fair and honest with the receipt
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July 2023 by Larry Ziegler
Best service ever! I have rented multiple Uhaul trailers. This was my first time at the 1006 N 18th St location and by far the best service I have ever had. Checking the trailer out and returning it couldn't of been easier.
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June 2023 by Curtis Reynolds
Incredibly inept. They have messed up my U Haul Container reservation THREE times. No one seems to know what is going on. Constantly passed around on the phone to different representatives.
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April 2023 by Hillary P.
Conveniently located just north of downtown Omaha this U-Haul has it all. Rental trucks, moving equipment and supplies are all available. Special sales on hand cart and packing supplies made this a great deal!Service counter personnel were pleasant and did their best to assist. The facility itself is clean, organized, and has plenty of room for access.On site secured storage is also available so check it out next time you're planning to move or just need some boxes and packing material.
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February 2023 by Kevin Hildreth
Rented a car trailer, the gentleman was good to work with and even hooked it up. Thanks
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October 2022 by Roseanne F.
I was completely stressed out, trying to figure out how to move solo to another state. All my options seemed to be unavailable. But Kasha and Robert saved the day! They were both so helpful and they really cared about me. I literally almost cried because they were so genuinely compassionate to my situation. I am so glad I went to this U-Haul.
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May 2022 by Larry Newell
Great staff friendly. In and out in no time.
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April 2022 by Carlie Shafroth
The gentlemen helping me pick out moving supplies today were so incredibly helpful and friendly (3/19/22). They went above and beyond in helping to load my car, making sure I had everything I needed, and being wonderful to work with.
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April 2021 by Jai B.
The guys who work here are great and provided awesome customer service. Despite a few hiccups with placing the rentals due to the national UHaul system being down, the three gentlemen we interacted with here provided excellent customer service. They honestly went above and beyond expectation.
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February 2021 by Justin Urkoski
Could not be happier with the General Manager Robert and his whole team. They are a first class, outstanding group of professionals in everything they do. I was helped on 2/22/21 and well taken care of. Props to you guys. Thank you!
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February 2021 by Caitlin
Gave us a vehicle with half a tank of gas and we filled it up on our way back and still got charged for extra gasoline after we had already dropped the vehicle off. Now the manager of the store won't stop harassing me via my personal number. Very unprofessional and terrible service throughout the whole process
