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March 2024 by Jill Savoie
A couple of days prior to picking up our moving truck my husband received an offer text from U-haul asking us to move a trailer to the Nashville location since U-Haul needed trailers in that location. We were advised we would not be charged for the trailer and that we would get $100 off our truck rental when we dropped off truck & trailer in Nashville. When we arrived at pickup truck and trailer in Millard, Ne location they charged my husband for the trailer. We called the pickup location and spoke with the manager he said that was corporate U-Haul that made that deal with us and we needed to deal with them vs him calling corporate on our behalf. On our move to Nashville the next morning we called corporate. They advised we should have never been charged for the trailer and that when we arrived in Nashville we should be refunded 107.00 for trailer and $100 off truck. When we arrived in Nashville to drop off the truck and trailer we were given the same treatment and that they knew nothing of the $207.00 refund and that we needed to deal with corporate again vs them calling corporate on our behalf and handling it. When I called corporate she advised they would need to investigate wether we were due a refund in-spite of it being documented by corporate and we got a text from them two days earlier saying we were due a $207.00 refund. It really felt like bait & switch and if corporate is making these deals they should be communicating with their franchises and the franchise locations should be providing better customer service and looking into things vs you are on your own to deal with corporate. Customers be aware if they offer you a deal to transport one of their pieces of equipment, I would not recommend you do it. It cost us extra money in gas to transport their trailer but also much more difficult making your 15 foot moving truck more like 30 foot which is virtually impossible to back up at any point. This trip took us four hours longer with the trailer attached since top speed with trailer is only 55 mph
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January 2024 by Alexis Sweet
Great professional people. We’ve used this location multiple times and always had great experiences, never any issues. Would highly recommend this location over any others in Omaha, the 84th location is terrible and messed up my trailer lights.
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January 2024 by Phil Sweet
Don and Jake went above and beyond to get my vehicle ready and on the road with a car transport. Several months ago, my father took my classic truck here to have a trailer light hookup installed. Don took his time and did it right. The job looks amazing and was done flawlessly. Then while I was home on military leave, I reserved a trailer to tow back another classic car I own. Don immediately recognized my truck and we began to talk about the 1300+ mile journey I had planned. Don and Jake sprang to action to get the car transport properly hooked up on my classic truck and even helped fabricate some safety equipment I had to make it work. If it wasn't for the dedication of Don and Jake, I wouldn't have made my long journey without any problems. Ironically, I purposely picked this location to pick up my reservation at because I knew they were better than the two other U-Hauls closer to my home. These guys are the best and I plan on only using this location when I need a U-Haul or trailer lights installed on a vehicle in Omaha. Thank you Don and Jake, I greatly appreciate your professionalism and for showing that customer service still matters to some businesses out there.
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December 2023 by R Riemer
It's a good place to get propane. They fill the tanks instead of just exchanging bottles. The go-to place to rent anything for moving and hauling.
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December 2023 by Aaron Gonzales
The truck smelled like smoke and then the location tried to charge me $1500 for damages I didn't do. Uhaul customer service was great and found photos of damages from prior rentals.
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August 2023 by Ronald games
Very helpful today, helped me find a hitch receiver for my truck
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July 2023 by KAREN MOORE-ZASTROW
Don and his crew exceeded my expectations. They were very accommodating, professional, compassionate to my unfortunate situation and they went above and beyond to make the entire process of a last minute move a smooth transition. Thank you Don , Matt and the crew.I will always appreciate the kindness you demonstrated when my life was upside down.
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July 2023 by Sharron M56
Staff is always nice and professional. I’ve used them several times and recommend them highly.
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June 2023 by Atabong Stikman
Racist experience. I stood in line and watch the general manager rent to a white customer but when it was my turn, he asked for two additional contacts and refused to rent it without these contacts. I needed the truck so I gave him, and he insisted I take the insurance but the customer before him was given a choice. Their website says it is clearly a choice. I walked away at that point.
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June 2023 by Audra Fetter
Rented a pickup truck for some moving and received Stellar Service from the team there. I have rented from Uhaul in Ohio, South Dakota and this one in Omaha.....These guys were the best BY FAR.Highly recommend.
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May 2023 by Robert V
Friendly and helpful staff. I’ve rented several trucks, several times and it’s always been a smooth transaction. Definitely will be back in the future.
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March 2023 by Greg D Hart
We have been doing business here for years. I scheduled a hitch installation and was very specific. I live 75 miles away and needed to pickup my car at 11am. When I called the person doing the actual installation, he said it would not be a problem. The car was not ready until noon.
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January 2023 by Jeff Holdsworth
Rented a trailer for the day. Super low rates and friendly service. Staff was excellent helping with hookup and returning the trailer was a breeze. Will definitely be doing business again at this StoneyBrook location.
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November 2022 by Peter Costello
yeah avoid these guys ... real piece of .. work.. rent the largest truck they have Thursday, spend three days paying three guys to help me fill it up .. left it sitting in my driveway in Wahoo Sunday nigiht .. come back Monday .. Dan, the guy i rented it from and paid and gave him my address and phone number in Wahoo, didn't know who's it was thought it was abandoned, parked in my driveway, with my address as the renter, so they towed it back to Millard, with all my stuff in it .. Then tell me they will sell my stuff back to me, after they dinged my card for the 3 day rental.I bought my stuff back but it was all trashed and broken and scratched up .. run far and fast from these guysYeah these guy here are a real peice of work .. run far and fast from them
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October 2022 by Mj Matthews
Do not use this u-haul. Predatory practices against minorities
