-
March 2024 by Cory Barry
This location was the absolute best U-Haul experience I've had. I'd highly recommend them as they were courteous, helpful, and speedy. The drop-off process was fast and even got a handshake thanking me for the business. You just don't get that kind of service nowadays. Great job!
-
February 2024 by Keith Wilwerding
We could not have had a better experience. The gentlemen at this location are extremely friendly and professional, and they also went above and beyond to make sure that we were taken care of with the equipment we required. 10 out of 10 would recommend this location to friends and family. Extremely satisfied.
-
December 2023 by Travis Wortmann
I wish I got the gentleman's name that helped me but he was great. The equipment worked better than I could ever imagine. Pickup and drop off process took no time At all. I will definitely be back.
-
October 2023 by Derek Ullman
I had the best customer service at this Uhaul! So friendly and helpful! I forgot the Gentleman's name, I'm pretty sure he's the owner, but I enjoyed chatting with him. He was there to hook up the trailer and there to unhook me. Other places no one is around. He was very appreciative of my business too. I'll definitely be back in the future!
-
October 2023 by Jim Reinders
Elkhorn Uhaul provides excellent customer service from Thomas.
-
August 2023 by Chris Clay
Incredible and personal service. I will only use this team for now on.
-
July 2023 by Janet
My partner and I came here as an emergency during our road trip from Chicago to California. We were having car troubles that unfortunately couldn't be fixed on the spot. The team went above and beyond to make sure we could get back on the road and on with our trip.I am eternally grateful and hope this review encourages other to go there.
-
June 2023 by Amanda Currier
Elkhorn, NE: Location owners are amazing, absolutely wonderful people! Took the time to explain everything, make sure we had all that we needed and got us on our way.
-
May 2023 by Sarah V
Jennifer and the employees were very accommodating! I was originally to have a reservation for Sunday and we had some last minute plan changes and they were willing and able to accommodate us for. Last minute pick up! Terrific to work with!! Check out process was great and after hours check in went smooth!
-
May 2023 by Catherine Reuter
Made a reservation 6 weeks ago with no issues. The DAY BEFORE I was supposed to pick up my truck they tell me that I was given an “in town” truck for a move to a different and are going to require me to bring it back when my reservation CLEARLY states it that I am picking up in Omaha and dropping off in Lincoln. I was told that it’s a very busy weekend and I would not be able to find another truck. That seems pretty convenient that they want to charge me a bunch of more money for miles and it’s too late to find anything else. Apparently UHaul does this all the time. Lesson learned, I found another truck.
-
March 2023 by Todd E
We recently rented a small trailer for a quick 2-3 hour job. They have limited hours over the weekend but were flexible with our situation, allowing us to return it the next business day. There was a small problem with the billing in the unique situation, but John helped us quickly resolve the problem. Everyone there was kind and helpful each step of the way. Will be back next time we need to rent a U-Haul.
-
January 2023 by Thomas VanDeventer
I have used their services several times. Very nice family, you can tell they care about what they do. They always come in clutch, very convenient. Happy to have them here in Elkhorn.
-
June 2022 by Randall Seggerman
I did not know this Uhaul location was here. Great experience renting a 4×8 enclosed trailer for a week. I will rent front here again if I have a need
-
April 2022 by Cheryl C
This review is not for this specific location. I reserved a 20ft uhaul 6 months in advance after my husband passed away and we sold the house so that I could get my belongings out of storage. After driving 4 hours, I get a text saying there is no truck available at my chosen location and I had to pick up at a place an hour out of the way. They also changed pick up time. My son called and got us an upgrade at chosen location. I paid for the insurance and they refused to reimburse me for a tow we needed to make. Then because we had to take everything to another storage unit, I ended up paying for extra miles. Evidently there is a box you MUST check in order to make the reservation saying that the location is not guaranteed. I made the reservation 6 months in advance so it was plenty of time to get it right, but evidently not. Would have been nice if they would have contacted me BEFORE we drove 4 hours.
-
November 2021 by Patty O'Connor
A big shout out to Jennifer who helped us out of a moving bind today!! All My Sons Moving Company was scheduled to move my daughter today, but at 2:00 in the afternoon they called and said they weren’t coming out because it will be almost after working hours by the time they got to us. (We were scheduled to be first, then pushed back to 2nd, then not at all)I took a shot in the dark to see if they had a UHaul in short notice. Jennifer was so kind. So thank you so much from our family!
