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March 2024 by Jeremy Campbell
Mike at UBT is great resource for anyone looking for a commercial lender. He will work with you to find unique solutions to help achieve your business goals.
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February 2024 by Jeffrey Kelly
Very nice staff, very helpful. Been banking here for years. If you're looking for a full service bank with all the services you want this is your bank!
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August 2023 by Todd Leif
Great customer service personnel. Nothing but excellent experience at UBT!
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July 2023 by Beth W.
I banked with UBT for 5 or 6 years before I had one off putting experience, during which time my experience with them was fantastic.But in the last couple years, they have outsourced their customer service or went to a call center format. Service is inconsistent, I've encountered many reps who are rude and/or don't know the answer to my questions, communication is unclear, and no one seems to "own" the problem at hand. It's fine if you don't have a question, but when you do, not worth it. I am switching to a different bank.
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December 2022 by Justin Bush
Don’t do business with the fraud bank
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November 2022 by Justin B.
Very unethical bank! They will do anything to make a profit at your cost. You are better going with any other bank
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October 2022 by Eric Horn
The only interaction I've had with this bank is a loan that we had on a UTV. I attempted to payoff the loan early and was given a payoff amount from UBT after sending them a message. The amount also matched the amount they list on the online website daily. My local bank sent payoff electronically and the money was debited from my account the SAME day. UBT now says I owe $1.64 instead of the loan being paid off.Further I previously sent a "principal" payment that was clearly marked as PRINCIPAL and UBT credited the payment as interest and principal. Anything to make a buck. I understand that their system maybe is automated........but really where is the customer service in that???Now I have to either pay MORE money or fight with them to agree that my loan is paid off.STAY AWAY FROM THIS BANK!!!!
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October 2022 by lexie whitten
Grey Smith was an absolutely amazing customer service representative. He went above and beyond to help me with my account. Thank you!
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July 2022 by Deb Boan
Great customer service??
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March 2022 by lena karasek
Very helpful and friendly staff. Emilee has helped me with my banking needs. best banker there is!
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January 2022 by T Q
UBT is an absolute nightmare for business banking. they lock me out of my account months, forcing me to spend 20 minutes on hold every 3 months (or any time you attempt to log in from out of state, even on your own phone) and they ware rude about it every single time. UBT customer support has told me it’s a regularly scheduled password change and they would send an email to warn this password reset date is approaching, but they have never once emailed me this warning. ive verified they have my email correct and have specifically asked that they send this email so i don’t get stuck on hold but they never have. the “forgot password” button online doesn’t work and never has in the year ive banked with them. they charge you $12 a month for a service charge but cost you at least twice that much at the end of the year if you factor for time wasted on hold trying to log into your account. don’t waste your time
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January 2022 by T Q.
UBT is an absolute nightmare for business banking. they lock me out of my account months, forcing me to spend 20 minutes on hold every 3 months (or any time you attempt to log in from out of state, even on your own phone) and they ware rude about it every single time. UBT customer support has told me it's a regularly scheduled password change and they would send an email to warn this password reset date is approaching, but they have never once emailed me this warning. ive verified they have my email correct and have specifically asked that they send this email so i don't get stuck on hold but they never have. the "forgot password" button online doesn't work and never has in the year ive banked with them. they charge you $12 a month for a service charge but cost you at least twice that much at the end of the year if you factor for time wasted on hold trying to log into your account.
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December 2021 by Heather Walker
Been a customer for 12 years. They are a great starter bank especially for teens. A little may have changed over the years but great to work with.
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December 2021 by Josh Ohlman
Behind the back practices occuring here. They don't info check, just act first demand money later.
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May 2021 by Cassie Rosenthal
We have an auto loan and are refinancing elsewhere because every time I reach out to UBT for something, they are always very rude and short on the phone. I work in customer service and value the importance of being respected on the phone, not laughed at for an error that turned out to be through another UBT employee.
