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August 2023 by Denay Holbert
I’ve been coming to this location for over 8 years and recently i had received the WORST customer service I’ve ever received from any branch to make matters worse the terrible customer service came from the branch manager! I went to the bank as i normally do to deposit my cash and the branch manager was beyond rude with me to the point where she decided to argue with me through the window in the drive thru. Never been to a bank and the employees got upset because they had to count cash. If the manager was rude like that i can only image how the employees treat you. Would never recommend to ANYONE.
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December 2022 by Kennady Grinvalds
Joy was awesome at this location!! I was just opening my first account so I can’t attest to the rest of the bank, but she spent extra time from her usual duties to help me open my account and deposit my check- when they easily could have told me I had to come back another day! I really appreciate the extra effort Joy.:)
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December 2022 by Dirk Konopik
After maintaining numerous accounts with US Bank (Personal & Business) for over a decade with no late payments, outstanding credit, and a loyal use of the Banks services, a sudden and unexpected divorce put me in a terrible place financially. I submitted an application to US Bank for a measly $10,000 to help me get by for a few months over the winter so I could get back on my feet. They rejected the loan request within 24 hours. I then emailed their VP of Lending, Tim Welsh, to voice my concerns. His assistant emailed me back and stated that I would be contacted by a local District Manager that would speak to me.I received that call today and it was as if I was talking to a robot, not a flesh & blood banking professional. This "middle man" with the title of District Manager conveyed to me that US Bank's Policies and their Almighty Income to Debt Ratio Calculator prevented the loan from being granted. Seeing how I have an MBA and was a former business owner, I pressed the issue that people write policies and, thus, can make exceptions when needed for the sake of the customer. She apparently couldn't comprehend this as she kept reiterating the US Bank policies. Since it was readily apparent that she was either a) unable and/or b) unwilling to grant the loan request, I thanked her for her time and left the call.What a sad establishment US Bank has become, whose Big Bank policies fail their customers in their greatest time of need. Where are the Bankers like George Bailey from the classic movie It's a Wonderful Life? Where are the ones that truly care about their customers in their days of hardship and are such a part of the community that it pains them when said community, and its members, suffer due to circumstances beyond their control? I'll tell you this...they are not at US Bank. That being said, for anyone reading this debating where to place your hard earned money, I (as a Christian, 9/11 War Veteran, Father, and MBA) would recommend just about anywhere else; even loan sharks at least provide you with a financial option (albeit a grossly high-interest one, but they at least open the door (per se) if you choose to walk through). When people become just another part of Big Banking's algorithm, instead of being seen as individuals, what a failure the banking industry has become; especially in my case with US Bank.To note, I will get back on my feet financially, and in the short term. Whether on my own accord or with assistance from another local bank/credit union that actually allows their leaders/district managers the ability to make educated and compassionate financial lending decisions; instead of just relegating said employees to just preach the virtues of their Big Bank policies as if we, their customers/neighbors/friends, were unable to think beyond the arbitrary policy barriers that are put up. However, when it does occur I will promise you this: that I will never, ever use any financial services from US Bank for the rest of my life. So great of a financial loss for US Bank considering over the potential half-a-century of life I, Lord willing, have left...and all of it simply over a personal loan rejection for a $10,000 drop-in-the-bucket.You don't even need to be an MBA to figure that out. Shame on you US Bank. You have failed us all today.
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August 2022 by Ernesto Marquez
This was previously a helpful, efficient branch when Mary and Walter were here. I don't know where they went or why, but since they've been gone service has gone down the drain. The lobby is perpetually closed, the drive-thru lines are long and slow. You can't get through the line to handle your business in less than 30 mins.
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April 2022 by Mickey Potter
Great customer service
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February 2022 by Tony Cox
I've banked at this location for years when US Bank had the 5 star guarantee... The staff have become rude and complacent... I only use ATM at this location... Glad they have 2 now.
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October 2021 by Matt Allen
Super rude staff and manager, will not be back
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April 2020 by Darnell Jones
I understand Bank policy and because I am a businessman and trying to save money on myself I don't think it's fair that I should get charged or have my accounts closed because of one or two fraudulent checks that I get from investing I don't know why Banks do that but that but not every business out here in the world is a scam artist but the people who are being honest I don't think they should have their accounts closed because of what one bad check
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February 2020 by Brandon Strain
Mary, Walter, Dustin, and the rest of the Star are all awesome at this location. Very helpful and knowledgeable. Also, as a bonus there is a branch located right across the street from my residence. Highly recommended.
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June 2019 by leela biswa
My father has been loyal member of this bank. He had few question to ask the banker. There was one person ahead of us. That person was talking with that person more than 40 minutes. And seriously???? How many kids you have and all!????? Talking leisurely with people ; which is not even related to bank and any question other while other person is in line.
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November 2018 by Aka Dave
The staff here is awesome and they treat you like family! I would highly recommend people doing business with US bank!
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October 2017 by Natashua Wolney
This is the bank my family uses no complaints
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July 2017 by Hans Hille
Very good branch of US bank, staff very nice and helpful, especially Walter!
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March 2017 by F Moanz
Attitudes
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December 2014 by Shelby B.
We use this bank for a couple business bank accounts, and this location for a Safe Deposit Box. Nothing to get overly excited about, it is a bank overall. Drive through service is quick and easy, and inside the tellers are generally friendly. Anytime we need to get into our safe deposit box, they have been quick to get someone to help. Overall, I am satisfied with what it is, a local bank branch close to our house...
