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April 2024 by Hayley O'Dell
Hannah at this location has superb customer service skills. She clearly explained an overdraft fee to me and resolved my issue all while teaching me something new so I don't make the same mistake again in the future. They have been very helpful throughout the several years I have banked with them. Highly recommend!
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December 2023 by Abby Gabiola
We have been with US bank for years and let’s just say this location isn’t very helpful at all and Nick is one of the managers and I told him how disappointed I was that they got out of the shared branching and how difficult it makes us since we bank in Washington State. I needed some other options and He didn’t even know what I was talking about and he actually said he has never heard of that and they have never done that. I was in shock and I got so upset I just hung up. He made me feel like I didn’t know what I was talking about and he wasn’t even listening. Shared branching has been around for at least 14 years because I have used it and it was so convenient. I called the 800 number for US bank and they helped me and I told them about what happened and the person on the phone actually laughed and couldn’t believe a manager didn’t know what shared branching was and was so incompetent. It’s not hard to be nice to your customers people and we will be finding a new bank. Terrible experience
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December 2023 by Scott Woodford
US Bank has horrible service. Go to local bank or credit union, if you want decent service. Keep your money with US Bank if you like sitting on hold for an hour.
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October 2023 by Rick and Martha Kennebeck (5Kennebecks)
Generally I'm a big fan of US Bank HOWEVER, when a larger deposit for a very long good standing customer can take up to 14 days to clear, the risk of clogging up cash flow is very real! In 2023, especially when the transaction is coming from a larger financial institution, validation and release of funds should be mere moments, not hours, days or weeks! Frustrated customer experience for sure with real fees and costs stemming from this delay! This needs fixed!
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August 2023 by Kendall Bauer
I’ve had a US Bank account for 16 years. Since I’ve been able to have an account. This ONE GUY at this specific branch has messed up my account multiple times now. First we didn’t get my husband’s card. Then he cancelled MINE from MY personal account to reorder his card. Please be more careful and ask questions before you mess with peoples money
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June 2023 by RT McMurphy
USBank is a joke from the top down. I’ve had my card flagged and shutdown for “fraud” 4 times in the last year, one time it left me stranded for 2 days. Every time, they were all valid everyday charges.You see, the fraud department isn’t about preventing fraud, it’s about generating revenue. The fees this bank charges for dealing with “declines” and “fraud codes”, far outweighs the cost of the “actual fraud” to begin with.They make money from the merchant through fees when the card is “declined”. On top of that, customers often blame the merchant, when they should actually be blaming the bank, causing the merchant to lose business. It’s highway robbery.When questioned, USBanks fraud Dept. will claim, “Humans are not in control of the fraud detection system, there is nothing that can be done about it.”Scary stuff. They aren’t in control of your money.Then there’s the maintenance fees. The withdrawal fees, they sneak in the AD&D insurance scam. They are stealing your money, they are not in control of your money. (Pro tip- if you live so many miles from a branch/ATM, you don’t have to pay the withdrawal fee. Your welcome ;) )You can’t deposit too much money without getting flagged, you can’t withdrawal too much money without them reporting it to the feds. You can’t really do anything with your money here.The little beggars behind the desk and at the window bray on about filling out deposits slips, hell no. I’m already paying you to steal my money, you kids fill it out. Free checking is a lie. The pens at the counters never work. What a dump. Can’t wear a hat. Can’t wear glasses. Good grief. They are going to require the mark of the beast before too long (They already do).Stay far away from this money laundering scheme these thieves call a “bank”.
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June 2023 by Mary Stanley
Great service and people! Jake is always so eager to help me with all my banking needs
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June 2023 by Terri Bull
Jake and Rachel are the very best. So friendly and helpful.
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April 2023 by Damion Daniels
The customer service provided by this bank is extremely poor, particularly by the employee with long hair. When he assisted my partner and her uncle, they immediately sensed a judgmental attitude from both employees working 04/21/23. The service was terrible, and the employee appeared to have a condescending demeanor, acting as if he was too superior to help anyone and exhibiting a discriminatory smirk.
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December 2022 by Mary Kunneman
Horrible experience, staff member with the medium length hair does not have any customer service skills whatsoever. Due to his horrible attitude and rushed services, my husband and I closed our accounts and transfered to first national. Do yourself a favor and do the same.
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August 2022 by He Qi
The long haired dude teller reminds me a lot of my ex-wife during her period..
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July 2022 by Jason McAnally
Here you will find a member of the Federal Reserve system of banking that does not, I repeat, DOES NOT provide simple currency exchanges if you do not have an account. Simply need to make change for a $100 bill? Don’t come here!
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June 2022 by Tracy Bray
I have had nothing but problems since I opened this account. I was with great western bank for 15 years til there merger. I chose to change to us bank because my boyfriend banks here. US bank makes it impossible to get your money once you start the account. Not to mention the 4 day hold on my account because my address is different on my ID when I just moved the previous week. I brought a $3000 check from Great western to deposit and they only will give you $225 until 6 days is up. Ok great. Well they do this for 30 days and give you no way to cash checks and pay your bills for that 30 days. They didn't tell me this till after I open the account and tell me it has to do with a background check.. ok you sure did give me a $10k credit card limit preapproved in 2 minutes. Now I go to deposit my check through the app this week knowing I will only get $225 til next week and apparently I cant even deposit checks for more than $200.... I was never told this. So not only will I not get my paycheck when I deposit it I have to take time to drive to the bank to not get my money. I have never had a worse experience with a bank.
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June 2022 by Charles Luke
I would not use this bank EVER! They raised the fees on our account from $0 to $25 per month without any notification (email, app, phone) and we did not notice for several months after $100s of dollars were gone. We had the account for 7 years. You work so hard and they just take your money. It should be illegal! My recommendation is avoid the big banks and stick with a local bank or credit union.
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November 2021 by Clay Reider
Mortgage lending there was Amazing and if I could give Summer Sklenar Franco 10 stars, i would!!!!!Summer made the process smooth and the Re-Finance rate was more than competitive. "Vote for Summer"
