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December 2023 by Alan Chock
Brad was very professional and really patient to help us with our needs with banking and finances. Very knowledgeable in his field of expertise.
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November 2023 by Vincent Aughenbaugh (Vince)
Excellent customer service! They have the awards to prove it. Very well-managed branch office.
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August 2023 by Crystal Charron
Made 2 transactions. Both great help. Very personable. Got in and out in 5 minutesNice banking there!
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March 2023 by Avineet Agarwalla
Went to the Omaha, NE bank to open a business account as Sole proprietor and the lady asked for a lot of documents and proofs. I told her I have EIN, seems that is not sufficient! Guess it is being discouraged now to open a business account. Online application wouldn’t accept my EIN as it keeps saying invalid EIN!!
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September 2022 by Jason K.
They couldn't figure out how to deposit my checks. Then got rude with me and made excuses for being incompetent. Never going back.
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August 2022 by Randy Thomson
Walked near it. I don't bank hereI am sure it's a good bank.
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May 2022 by Charles Luke
US Bank - watch out for these guys! My wife's checking account was hit with a monthly maintenance fee of $24.95 for many months before she noticed. US Bank took hundreds of dollars: money she earned making crafts that she would use for gifts or send to her mother. It was her little emergency fund. They did this b/c we had refinanced our home and this account apparently was attached. We did not realize it would cause this account, my wife's account, that has been open for 7 years to start being charged a $25/month fee. Of course, they said it probably was in one of those "disclosures" they mail you that NO ONE reads. They did NOT send an alert in the mobile app or an email or a phone call or a text - nothing "modern" to alert us to this change. That would be too obvious. They offered to return $50 (2 months) and offered to change the "type" of account with a couple clicks to an account with a small maintenance fee. So... I guess if you want a checking account where they can start slipping in fees after a few years that cost you $300/year for the honor of holding your money - this is the bank for you!I guess the taxpayer bailout, OUR bailout, was not enough. US Bank is back to their greedy ways.We have closed the account and will find a small bank or credit union going forward.I would lump US Bank in the same category as Wells Fargo and Bank of America. I would avoid the big banks. They always get you!(And, to US Bank, please don't bother replying here with some lame apology about how you take service seriously... blah, blah.)
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May 2020 by Janet Rodriguez-Hernandez
Great assistance when they assisted us, just dealing with some issues regarding a mix up.
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March 2020 by Bill Pullen
Outstanding customer service. Took the time necessary to get everything done correctly. Very friendly and professional. I would recommend this branch to anyone. Katelyn was outstanding.
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December 2019 by Jill Kocsis
Annoying that they don’t open until 10 but everywhere online it says 9. They always try to sell me on new accounts and they all don’t know what they are talking about
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June 2019 by Aka Dave
Terrible customer service! Ended up closing all my accounts!
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March 2018 by Ross Scholz
Probably the best customer service experience I've ever had for any business.
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February 2018 by Kim Larsen
By far the friendliest Bankers I have worked with. It is like small town and they make you feel like they are glad to see you.
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November 2017 by Brian L
Great service
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January 2012 by A Google User
These guys are great. I've been a US Bank customer for over 20 years and I've never had a problem. I've worked with the associates at this branch to refinance a car, refinance our home, and I do all my banking at this location. They are courteous, professional, and very helpful. I'd recommend US Bank and especially this branch at Lakeside to anyone. Keep up the good work!
