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August 2023 by Donna H.
I visited again after manger reached out and I had phenomenal service from a young lady, I opened a savings account and couldn't be more pleased with the service.
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January 2023 by Google user
very convenient and helpful folks
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November 2022 by John K
very convenient and helpful folks
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June 2022 by Mary T.
On Jan. 24 I had a meeting at this branch to process paperwork for my dad's IRA's as he had dies and I am one of the beneficiaries. Since Jan. 24, I have had 12 phone calls and at least half a dozen e-mails with their customer service. A customer is not allowed to talk to the IRA Department, so you wait on hold while a rep calls IRA-which happens with each question. The Roth IRA took about 2 1/2 months to receive due to: never received, just found, and processing it "today" was reported to me twice, before it was finally received. The traditional IRA arrived today, June 21, 2022. I have been told: no request from me, packet will be sent (never received), a letter received sending to correct information on the enclosed (nothing was enclosed). My information, including SSN has been sent to 3 physical addresses and 2 fax numbers as directed by US Bank service reps, yet none can be found. I complained to the Office of the Comptroller of the Currency. In response US Bank completely ignores the multiple calls and sent documents and says delays were my fault. I now am worried about my personal information. After a painful death, I should hot have had to go through this experience. Mary T.
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November 2020 by Doug Kuncl
Shoddy and unprofessional
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February 2020 by Marley C.
I would never use thIs branch unless it for the ATM the smaller branch that was inside the Baker's grocery store was amazing but the staff at this branch are rude! And the "manager" title is loosely used if they say they are ask for proof since one female will say she is one thing but is definitely not even close. After calling corporate And they confirmed this person was nothing of the sort. The staff is unprofessional and rude drive to any branch BUT this one for sure !
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September 2019 by Kris Copp
The bankers helped me fix multiple mistakes and were very polite and curious. One of the best locations I have ever been to.
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April 2017 by Kurt S.
I was meeting someone on Craigslist to make a deal and this bank was really close by. I live in CB and I've never been to this bank before but the experience solidifies why I am a US Bank customer. I didn't have time or the patience do go through the drive-thru so I parked and went into the lobby. I was immediately greeted by the young man at the counter. He made my cash withdrawal really simple and he was fast too. The inside of the lobby was clean and inviting and the parking lot was well-maintained, (no pot holes). If I am in the area and I need to stop at a bank, I would definitely come to this US Bank.
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April 2016 by John Anson
Worst bank I've ever been to. Tellers are rude and not willing to help. Would not recommend to anyone. Some advice if you use this bank I would stop and take your money else were. I will never use us Bank again not even if I was paid.