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August 2023 by Nana De Hernandez
I went to UScellular to change carriers, they offered us a perfect plan for us. Pay for line activation and everything that is done at the beginning of changing companies. Then I received an email with the amount I was going to pay and the price was triple the amount I was going to pay monthly. In a few words they lied to me that I was going to pay little and it was not like that...
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June 2023 by Aaliyah L.
Loved how patient Anna and Derek and also marc I believe..with assisting me ! The staff here is amazing! I'd come back here !
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May 2023 by Michelle M.
We recently moved our business phones from uscellular to Verizon. The experience was agonizingly slow and extremely frustrating. I talked to 6 representatives and 2 mangers. I got several different stories and all assured me I was done working with uscellular. Several of our employees were without service for days as I talked to them again and again. The last manager went through the bill with me but was condescending and occasionally rude. She did not want to address all my concerns at the end of the call saying she had been through the bill and I wasn't getting any more money off. Which was not what I wanted. I wanted to recap and make sure she understood my concerns. She did not want to do that. The bill is confusing so if you are a uscellular customer I would carefully go through the 13 pages to make sure you are understand and are being properly charged. I was told 3 times that you pay ahead for service this is not true you are billed ahead at the beginning of the month but you do not pay for it until the end of the month. Worst customer service experience I've ever had.
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August 2022 by Brent McKinney
After years with struggling through poor cell phone service with T Mobile going to US Cellular was a breath of fresh air. Heather helped me and my son get new phones and our service switched over pretty quickly. She was very nice to us, helpful, and knowledgeable. I highly recommened going to see her at this location and switching to US Cellular. I wish I would have done this years ago. Thank you so much!!
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July 2022 by Suz S.
The store in Papillion NE lied to us about the cost of a phone and we ended up owing a ton of money. Prices are way to high and they try to sneak in charges on every bill. Ridiculous. I now pay $45/mo for 3 lines through another carrier and am much happier.
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July 2022 by mickey belmudez
Danion was very helpful to get a phone knew what I wanted
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February 2022 by Maggie Ulrich
Always fast service! Lisa is awesome and helps everyone out the best she can! Anytime my phone breaks I come here.
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December 2021 by Rosa Garrett
Very nice customer service . Clean . Safety first .
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September 2021 by Colton Hupp
I stopped in a year ago and purchased a phone from Damon and I was so happy with the customer service I received from him since he showed me phones they didn't have on display and also went over all the available options with each phone, I came back again and purchased another new phone for my wife Derek helped us this time and he was incredibly helpful and patient even with my two little girls practically destroying his desk and bombarding him with questions while we were picking everything out. highly recommend this store these folks are top notch and even helped us switch over my wife's carrier and keep her old phone number and made the transition seamless. Thanks!
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September 2021 by Dalias “PhatB” NyoFase
My stolen device popped up on here after hackers try to shut me out ofy accounts Shaunie Brown and Brittany Carroll
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August 2021 by Larry Hart
Great service here! Damon is my rep and has helped me with several cell phone needs over the years. Knows the products and I reccomend him and US cellular on Dodge in Omaha!
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July 2021 by Thomas Petznick
Helpful, responsive and engaged with customers.
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April 2021 by Whistlin Sixty
I stopped in a year ago and purchased a phone from Damon and I was so happy with the customer service I received from him since he showed me phones they didn't have on display and also went over all the available options with each phone, I came back again and purchased another new phone for my wife Derek helped us this time and he was incredibly helpful and patient even with my two little girls practically destroying his desk and bombarding him with questions while we were picking everything out. highly recommend this store these folks are top notch and even helped us switch over my wife's carrier and keep her old phone number and made the transition seamless. Thanks!
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March 2021 by RoBiN jErMyN
The lady I spoke with was rude af.. I will never come back to this location.
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January 2021 by Laura Olson
Great customer service but very busy
