-
July 2025 by Lukas Clark
Worst customer service experience EVER!! My call was ignored and when she finally answered she was rude and refused to serve me. I asked to speak with a manager after being disrespected and she hung up. Joke… Update: I ended up having to call the West Omaha location to receive help. Which was a great experience. My advice stay FAR away from this place.
-
June 2025 by S
Slow. Jamaican lady is rude and i feel like she dosent know what she’s doing.
-
June 2025 by Nam Le
Staff was very rude. Came and asking for the status of my package that was sent to post office but latter sent to different PO location with no reason why, asking for supervisor to understand the situation but I was told that “what’s he going to do???” Disrespectful response.
-
May 2025 by Nya
Terrible don’t ever go here. Staff and supervisor are very unprofessional and rude. If you have a mail issues I advise you to go to a different post office. I asked them to help me find a package and the supervisor had the nastiest attitude on the phone and in person. When I called the third time to try to get some more answers she hung up on me when I tried to ask her for her name. They do not want to help you nor do they care I got an email saying that my package was picked up. They tried telling me that it’s just a confirmation email saying they got the email and there’s nothing they can do!! But the email says that my “pickup request was completed”. Which means someone lost my mail. I will never be going here again. And they need better staff, they are very unprofessional
-
April 2025 by Holly Brown
I received an important letter 2 weeks after it was mailed. I went to the post office in person to make a verbal complaint to a manager and request an address to make an official written complaint. The manager told me to call 1-800-ask USPS. I thought since I came there in person she could do me the courtesy of giving me the address in person. She kept repeating call the Ask USPS phone number and was very unsympathtic and acted like I was annoying her by asking for her help. I asked her for her name and she refused to give it me. She told me to leave or she would call the police. I asked her for her name again and she again refused. I intend to tell everyone I know how I was treated there. She could have been sympathetic and offered me the address but instead she was rude and dismissive which added insult to injury and escalated an already bad situation. She should be fired since she doesn't care about people or the service her employer provides!!!!!
-
February 2025 by Angie Reynolds
Lost my check in the mail and tracking said it delivered but I didn't receive it so calling post office to find out where is at already filled out missing mail so next is post office wish me luck
-
February 2025 by Marisa Sogn
Wasn’t very happy that I called to inform them my package went to the wrong address and I didn’t have it. The lady Sasha or Tasha treated me like I was dumb. She kept trying to argue with me. She even asked me 4 times, are you sure this is your address? Couldn’t even apologize because my package ended up in my neighbors box,
Now not sure how that works, cause it showed up on my tracker but the package did have the wrong number on there.
Even when I informed her that I had just checked my mail and it wasn’t in there… I promise I am a highly intelligent woman and I’m pretty sure I know what my address is.
But don’t treat someone like they are stupid. I even asked her what were the names in the mailbox, what was the number on the mailbox… and she said well the post man show me a picture it’s in your box and there was a lot of mail in there and I see the picture of the key.
If I tell you I have no key in my mailbox, and you see a picture of it in the mailbox you don’t think that theres a possibility it’s in the wrong one? It took me an extra five minutes to figure out because I asked questions about the mailbox, which of course she had no answers to. Next time take some information down. And next listen to the person who is talking that would be extremely nice .
-
January 2025 by Lesli Brice
No one answers during business hours. Phone rings for 4 minutes then cuts off the call. Carrier only delivers 37% of my monthly mail, and I cannot reach branch manager. Cannot reach city’s main branch because mailbox is full. Vast room for improvement needed.
-
December 2024 by Gwen Walton
Not far from my home very satisfied
-
December 2024 by Iain
Helped me locate a missing package.
-
September 2024 by Jose Romero
Horrible service I shipped boxes out from California to Omaha and they didn't arrive at the apartment complex office because they quote on quote didn't accept mail at the office even though the office has a table dedicated to mail and boxes for the people who live here so now my boxes are back in California and they expect me to pay to get them sent back ! Not only that they could've reached out to us they have our phone numbers and email in the system they could've let us know they were to lazy to take boxes to the office.
-
September 2024 by A B
If there are issues with the USPS staff, service etc you can blame your postmaster DeJoy. He has severely reduced staffing. In areas that require 6-8 people we now have only 2. Folks that are retiring he isn't replacing. Folks are working 12, 14 and 16 hour shifts to try and get the mail out. He isn't qualified for this position. He never worked at the usps. He's only in this position because he contributed hugely to the Trump campaign. Complain to your congress people & remove him. Otherwise this will continue until he completely destroys the USPS.
-
September 2024 by Luis Torres
Might be the worst post office in the world. Terrible customer service
-
May 2024 by Loc Pham
Packages delivered to a wrong mailbox and they so slow and not care about it.
-
May 2024 by ceci
lost my parcels, never got scanned. this already happened twice. i own a small business, making me loose profit when this happens. very unprofessional and unacceptable.
