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March 2024 by Kyle Haston
USPS blue box was broken into presidents day weekend, they have no exterior cameras facing front , no care for our personal belongings . horrible customer service , website always has issues . if you can't keep a box secure, then don't offer the service . DO NOT use drop box here unless you want your packages stolen, how can a local donut shop have exterior cameras but a federal post office can't afford them?
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March 2024 by Keva Jean
Moved or change of address, they will leave a note with the carrier. I had mail stacked from 2 months. I was able to pick up the next business day
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January 2024 by Alexis Bedore
I submitted a hold mail request, and I called to find out if my mail was held at this location for me to pickup. The woman who answered the phone was very rude and told me she cannot tell me if my mail is there or not, and had attitude with me. I am just trying to find my mail, you would think they would be more helpful and polite when dealing with our mail. There is no easy way to talk to another live person either. Horrible customer service.
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December 2023 by Charlie Thomas
I tried to call about a package I didn't receive and USPS said they delivered. THEY HUNG UP ON ME. You guys were the ones asking me to call you, why are you hanging up on your customers?All I want is my package. Is that too much to ask, USPS?
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October 2023 by Rose Davis
USPS has become worse and worse over the years. Making it difficult to change your address. Essentially forcing you to buy a new id every time you move just to get mail forwarding. Wanting proof I live somewhere my id is a valid form of ID so I should be able to move what do you need extra proof I live somewhere for. Some people are staying with others so this makes it very difficult to get mail. I could only imagine if someone was homeless they’ll never get their mail.
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October 2023 by Dana Hill
I'm seriously wondering if the mail carriers can read. Or maybe they simply do not care. For three years I have been getting business neighbors mail and they get mine. Last month I got a stack of mail from three years ago that had been sitting in a box that was unassigned. Since this is a business, I receive mostly payments via mail, so it's a big problem. Postmaster and others do not care. Most of the time they website to schedule a mail pickup does not work, and they do not answer the phone. Maybe they should stop spending money on TV ads telling us how great they are, while raising rates, and get things fixed.
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August 2023 by Erin Nowlin
Horrible. Won’t answer their phone they hang up on you over and over. Saw the delivery driver stop by today but didn’t drop off a very important package. Couldn’t get ahold of them to see if I could pick it up.
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August 2023 by Terri Bricker
If I could give zero stars, I would.I filled out forms online on 6/23 (paid the $1) to forward my mail effective 7/7 ACROSS MY APARTMENT COMPLEX - I moved 3 buildings away.I have yet to see any mail and am repeatedly lied to, told to wait until specific dates, etc and nothing.This is the most inept group of staff I have ever encountered.
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August 2023 by Timxmichelle Owens
They need air conditioning for the workers the last 3 times it's been so hot in there and the girls are still so friendly and helpful
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July 2023 by Kim Heye
This extra 2 days to deliver is ridiculous. And I think it’s this office as this isn’t the first time. I think there is mail that could be delivered but is not. I’ve waited 7 days for an envelope that has 1 sheet of paper in it, standard flat piece, to be delivered. It’s not my carrier - it’s your office.
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June 2023 by Melissa L.
The so called supervisor is a very lazy and useless good for nothing SOB. He refused ground service for my package because he didn't want to do his job. The customer lady whom is new, didn't know how to do her job effectively yet. When she had to get the supervisor to help me, he had the audacity to make up an exorbitant amount of excuses to refuse helping me and he refused service, told me to go to another post office. He worked really hard and diligently to avoid helping the person he was called out to help, me, by asking other customers if they needed help first while I just stood there being ignored. Then he proceeded to make himself appear busy walking around aimlessly until I had no choice but to say "hey are you the manager that I have been waiting for to help me". He then used the newbie as an excuse to refuse service, saying that if she's not comfortable shipping my package, then neither is he, mind you the newbie doesn't know what to do, and this grown lazy pig is hiding behind her. He made so many excuses to avoid helping me ship my package for my requested ground service and yet the other customers packages were taken care of. I have noticed that this location cannot retain employees, the same manager is never replaced, and yet the same problems persist. I do intent to file a complaint with OIG. It is very disgusting that I was profiled as a domestic terrorist, the length that this lazy supervisor went to, just because it was almost closing time and the weekend, and all this overpaid lazy piece of wanted to do was go home. I left the post office very sad, upset, and feeling descriminated due to the nature of the excuses the supervisor used.
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April 2023 by Eric Meier
Do not mail anything important out of this post office or through the USPS in general. I sent a certified envelope out of this office, it took a week for it to be scanned into the distribution center in downtown Omaha for transit to the east coast. This office claims they sent it out the same day they got it so why did it take the distribution center seven days to scan it in as received? No one could tell me. My certified mail finally arrived at its destination fifteen days after I mailed it even though the tracking information still showed it on its fourth day of transit from the inbound distribution facility to the post office a block and a half away. The only reason I found out it was delivered was through communication with the recipient not by any postal tracking information.Update: A week after delivery, the postal service had no idea they delivered my certified mail to its destination. They sent me an email saying they thought it was lost. They said they had no idea where it was and they couldn't do anything else for me, their solution, call the recipient and see if they got it. You can't make this stuff up, they really are that incompetent. Incredible!
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March 2023 by Nancy Benson
I had a big order, many pieces to ship. They were very patient and worked quickly to process it all.
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February 2023 by Christian Augustine
My flag has been up since Friday morning it’s now Saturday afternoon my mail doesn’t arrive until around noon so I know I didn’t miss the mailman it would be nice if my outgoing mail still got picked up but no just because I haven’t had any incoming mail for the past 2 days my outgoing still sits in my mailbox I guess I should hope I have incoming mail Monday so it finally gets picked up. ridiculous
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January 2023 by Jake F.
So come to find out this year I buy a gift for myself from across seas but once it hit this location they end up lying and stating they delivered my package but the mail man I spoke to said he had no packages for my address weird. They also do not take photos of delivered products more so they trust the word of new or existing employees if u want ur packages safe I would strongly suggest a different mailing company by far. I'm
