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July 2023 by Racine P.
I went to the Post Office on 3030 Meridith today to pick up my mail and a package I had on hold due to a house fire. Provided the young lady a tracking number she said it showed delivered to a postal locker as it did on my phone and she would need her supervisor to investigate. I waited 12 minutes in their non air conditioning front then asked her to go get her again since she had not come forward. She told the young lady the tracking was wrong and sent her up to me to get it again, as the young lady stated at that time her supervisor should have came forth but didn't so I Provided it again! She takes it back supervisor comes forward with an attitude and tells me that's not a valid tracking number. The young lady tells her she had it up on her screen but it disappeared and also at this point has my phone that shows the same. This Woman Elaine tells me there is nothing she can do without a number which I have provided I ask her what it is she can do this woman tells the other young lady get her info I'm not dealing with this. This bitch was unprofessional and rude and definitely didn't want to do her job and it's ashame she is a site manager I have escalated this as I still don't have my package. Do better
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April 2023 by Susan S.
We put a hold on our Mail. After 2 1/2 weeks we picked up 6 pieces of Mail. Said that was it. Told to look in our mailbox. Yes they did leave a few more pieces in the box. Went back a few days later. Another person found some more Mail in back. Still missing a credit card that I had to cancel. It was worthless to put a hold on the mail. They still delivered and lost some Mail. What was even worse was their attitude about it. They just didn't care.
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January 2023 by Mariana L.
Front Clerk Lita at the Post Office on 11th & Pacific is the Best Clerk You'll Ever Meet. *She Always Goes Above & Beyond to Take Care of Her Customers in Line. I've been a PO Box customer & a Regular Customer on 11th & Pacific for 20+ Years, and 1. Every single time I either don't have my PO Box key with me Lita Gratefully gets my mail for me when needed. 2. If a package that arrived at the facility more than a day ago (close to 2 days) due to the FedEx/UPS Tracking #s, Lita Gratefully goes back to search for it & finds it if it wasn't in my PO Box. 3. ***Lita is always a Happy Camper at her job & Lita is a Definite Keeper!P.S. Lita deserves a 5+++++ Rating Score!P.S. Other Front Clerks, 1 in particular, complain that those 2 scenarios above isn't their job to do & kick me/you, the customer(s) to the curve.
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January 2023 by Alex Zenz
No post office here.
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December 2022 by TJ Hutchison
Manager Erik refused to even try and help me called the other Hy-Vee nearby helped me without an issue
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March 2022 by garry e.
Pleasant, helpful staff Clean post office Convenient location just a few minutes from me Efficient service Line was a little long today
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July 2021 by Channing O.
The team is well organized and very helpful. I love utilizing my posting necessities when I'm in a crunch.
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June 2020 by Andrew S.
The West Omaha United States Post Office is convenient for me to visit when I have large documents to mail compared to other locations I could use more often. Even though the strip mall area is not very authentic looking, the low volume of people and quick service is worth the stop. The parking lot is shared with other stores but never packed. The staff is always professional and efficient. If you don't want to wait in line at other places, see if this one will work for you.
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February 2020 by Sue M.
I do not appreciate that our mail carrier frequently delivers mail to other streets with the same house number as I have. He also writes or scribbles on my mail and many magazines appear to have already been read. He also told me what was in a package from China since it was listed on the label. Is that his job? Mail carriers should take more time to READ just the addresses and not comment on it.
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December 2019 by Jason R.
This is the post office I use most often. Sometimes the staff are cheerful but a lot of times not so much. I don't know if this is with all post offices but customer service could be improved if they said welcome to the US PS when you enter the building like other retail businesses
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February 2019 by Dave B.
It's a post office. Like most. Has the usual supplies. A staff clearly burdened, who manage to be friendly. Parking is easy enough. And, hey, love it or not, sometimes you need these places.
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September 2018 by Michelle D.
Friendly staff and reasonable wait times. I like that there is a self service machine and the convenience of this post office is worth a visit. They offer everything you need for your mailing needs.
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August 2018 by Krystal R.
My mail has been held multiple times for no reason. Spoke to Jeremy today and he was no help. He said he has no way of knowing why my mail isn't coming to me and that I must not have any. According to the daily digest, I have had mail for over a week that has not been delivered. When I told him this, he still was no help and was extremely rude.
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December 2016 by Malvicious PSN
68135, this guy is terrible. i feel like i should send a bill to the post office because im delivering the mail from my mailbox to the correct people in my neighborhood. 90% of the time i don't get my mail. last night in fact i got EVERYONE in my circle's mail and not one piece of my own.