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March 2025 by A Ma
I recently visited the Verizon store on a busy Saturday afternoon and was immediately greeted upon entry. Despite being occupied with other customers, David took a moment to inquire about my needs and assured me he would assist me shortly. Even as the sole employee managing multiple customers, David demonstrated remarkable kindness and patience. I came in to open a new phone line for my son and explore available deals. Through a thoughtful discussion, David helped identify the perfect phone for our situation, even comparing pricing options as I deliberated. He courteously informed me of an upcoming appointment but reassured me not to worry when I inadvertently extended my visit. David communicated with the waiting customer and generously offered to stay late to accommodate them. After the store closed at 7 p.m., David called me at 8:56 p.m. to finalize my iPad transaction, staying two hours beyond closing time to ensure every customer was looked after. His dedication and integrity were truly impressive.
The following day, I noticed a 36-month payment plan for the device and returned to the store for clarification. Waylon greeted me warmly and promised to assist once available. During a brief pause in his duties, he took the time to understand my billing confusion and professionally explained that the fourth phone line was free, clarifying that iPads were not included in this benefit. His professionalism and patience were commendable.
After discussing the situation with my husband, I found myself confused again and returned on Monday. Waylon remembered me and, when there was a pause in assisting another customer, took the time to address my concerns once more. He kindly clarified that the new phone line included a free iPhone device, but I still have to pay for the phone services because it's not the fourth phone and assured me that the billing would soon reflect this accurately. Throughout, Waylon’s friendly demeanor and willingness to help made the experience exceptional.
David and Waylon epitomized Verizon's corporate values of Trust, Care, and Excellence. They built Trust through their extensive product knowledge and interactions, demonstrated Care by patiently explaining details and going the extra mile, and set a new standard for Excellence by ensuring I felt valued and understood. They truly reached beyond products and services, connecting me to the larger truth of Verizon's mission. Thank you, David and Waylon, for your outstanding service!
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March 2025 by Yolanda Eledge
Cory did a fantastic job and made my experience
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March 2025 by Kalyn Piper
David was an amazing help for us transferring over our iPhone! He was efficient, kind, and very helpful during a process that sometimes is stressful. He made this experience great and hopefully we will have the chance to get help from him again! Thank you David for being a great employee!!!!
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March 2025 by Linda Hudspeth
Awesome customer service! Pulled me over from USCC.
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March 2025 by Orrie Milberger
Corey and Waylan were awesome support! Had great conversation and was able to get everything done quickly. Even offered additional options to save me money. LFG!!
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March 2025 by Mindy Lade
Cory was great with helping us get our phones set up!!! Great and fast service.
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March 2025 by James Herzog
Cory W did an excellent job of explaining the features of the new S25 Ultra that I was interested in. He is very friendly and knowledgeable and did a great job of getting the new phone set up the way I wanted it to be.
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March 2025 by Vicky Marquardt
WHAT happened to this store? It used to have a young female manager, great associates, good help. The kid I worked "with" today is so rude - I will never go back. Is there a corporate number to call and explain a concern for them?
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March 2025 by Dennis Griencewic
Cory was awesome. Very helpful
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March 2025 by Justin Martin
Went in to check out phones today and I couldn't be happier with the customer service that I received from Cory W. Everything was perfect from beginning to end! If you are in the market for a new phone I highly recommend asking for him!
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March 2025 by Kelly Coleman
Cory 👎🏻 Incredibly rude and disrespectful.
I don’t know why so many Verizon store employees have to have a chip on their shoulder. I always receive better service by calling the customer service number.
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March 2025 by Christine Vosik
I try to avoid Verizon but I had a great experience with Cory today. So knowledgeable and helpful!
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March 2025 by Marisa Cherry
Waylon was amazing! Best customer service ever! Made a dreaded experience a wonderful and easy experience! Would highly recommend this location!!!!
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March 2025 by Madison Nissen
Cory’s customer service was outstanding. He was very helpful and helped us save a lot of money!
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March 2025 by Sheryl Ridley
Great experience getting a new phone with Dave. Very knowledgeable. The new Samsung S25 is great.
