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February 2024 by First Last
I never expected to write a review for a website selling my dog's medication, yet here I am. Who's running this operation? Basic business ethics seem foreign to them. Every order, even pre-set autoships, seems to turn into a bait-and-switch scheme, never aligning with the advertised price. Moreover, the lack of response to emails and the extended wait times on calls are frustrating. Their 'chat' feature is essentially a bot, contributing to the inefficiency.
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March 2023 by Diane S.
Do not use if your pet needs a prescription quickly!!! It has been a week and the prescription still has not shipped, even though I called to inquire, and my pet is in pain. Wish I had seen these reviews before I agreed to use this "pharmacy"!
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May 2020 by Vlad Bytsuk
Unload by 1 hour , very tight place for semis 53 ft 1 star for parking..
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October 2019 by Brandon Rogers
Would recommend
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July 2019 by Joe Sexton
Pet meds
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May 2019 by Tracy O'Meara
Vet approved a prescription that should have not gone through. We caught it early and the doctor called the company to cancel. The items HAD NOT shipped and the “customer service” representative was rude and refused to call the pharmacy to pull the package. I refused the package at the mailbox and it was shipped back to Covetrus. Bad, bad, bad. Would not recommend this company for any amount of money.
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May 2019 by Michelle Swope
Very knowledgeable
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April 2019 by ashley hawkins
They sent me a beautiful card in the mail for my dog's passing, and they didn't have to do that. They put a seed in there as well to plant so that we can think of her always. Such a great sweet thing to do! Thank you!
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April 2019 by Melissa Lewis
Auto refill works great for me and medicine is a good price. This is for my dogs so I don't know if it makes a difference but I was shocked to see the bad reviews. I have been extremely pleased. I just started with them in 2017 so maybe they have improved. Thanks Vets First Choice. You have made my life soooooo much easier!
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April 2019 by Jack
For a "Vet" Company they have no clue. Call right when you first get back from lunch with a sales pitch. What kind of dumbass company is this. That first 15 minutes after a practice opens and the last 15 minutes before they close are the busiest. I hung up on the brain dead sales person and she called right back. We have now blocked their number on our system.
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April 2019 by Ellen Hart
Failed to make any mention of a prescription pending approval when refills ran out, nor did the website give any indication of an issue and allowed me to make a payment and assume an order would be on the way (as I had been refilling without issue for the last year) for over a week. I waited on a delivery that never came, and when I called they were casually like "oh yeah, that is awaiting approval so we haven't shipped it yet". For something that is meant to keep my pet alive. These people are delivering life-maintaining prescriptions and don't think to mention when there's an issue with your order. So irresponsible, and so unapologetic. They were willing to do exactly nothing to help expedite this issue and now I am scrambling hard with local vets. This company straight up should not exist when animals lives depend on them having their s*** together. Obviously, I'm pretty pissed about this experience. Vets first choice, from your misleading name to your horrible customer service, please do the world a favor and shut it down.
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April 2019 by Kelley Hamersky
Vet ordered an antibiotic for a sick horse on June 5th, 2017. Then a few days later I get an email that says pending. ??? ok so call Vet he calls me back to tell me it was back ordered. Vets First Choice had not even called the vet nor me to let us know the medication was on Backorder. So vet orders same thing only in 2 smaller tubs - It's not back ordered so it is supposed to go out the next day. This was the 8th of June. Now this is a SICK Horse waiting for the medication. Nothing on the 12th of June so I call again!! The rep says the tracking number we have is not coming up and that she will get ahold of the warehouse then call me. This is at 8am. AT 2PM I haven't heard anything so I call AGAIN. Rep says the tracking number is correct but that they can't see where my orders is. Somewhere between Omaha NE and Kansas City . OK Again I still have a SICK horse. Now Omaha is 3 hours from where I am. So my medication needed on the 5 is lost somewhere on the 12??? AND I STILL HAVE A SICK HORSE. Seems they could care less. AND they need to change policies , at least on Antibiotics to ship same day over night knowing that this medication is NEEDED by a sick animal on the other side.!!! Ended up picking up pills instead of powder (ordered) from another vet in the area to get by since we have NO idea where or when the package will come. Rep says "It's shipped" OMG
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April 2019 by Wendy Farrish
If is was possible to give no stars I would. Absolutely awful. I first found them slow to ship, but as long as I ordered the product in enough time, I would be fine. My dog is on a special diet and can only eat a certain type of food. So given this company sells this type of food, you would think they would be aware that if they had a shipping delay, that they should notify the customer so they can make other arrangements. I can tell you they dont. I order my product and since I didnt get a shipping notification within 5 days of ordering, I called them. I was told there was a delay and it would be shipped that day. 5 days later, I get a notification that my product was prepared to be shipped. So clearly it wasnt shipped when they said it would and it will be another 4 days until I get the product. Unacceptable. I didnt think to check the reviews on this company before signing up since it was connected to my vet. Lesson learned. Looking at the reviews, I can tell I am not the only one.
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January 2019 by jules l.
If you actually (1) need something for your pet within its lifetime, and/or (2) might find yourself calling their "customer service" DO NOT USE THIS online pharmacy! I placed an order for my dog's kidney medication and I.V. fluids, and selected 2-day shipping, and PAID FOR 2-day shipping. Two days go by and I get an email with vague indications that there is some kind of delay. I call, and I am on hold for AN HOUR AND 8 MINUTES before I give up! My dog is actually going to die before someone answers. I call and pretend to be a vet seeking to do business with this shady company, and SURPRISE - I get right through. I jump through about a million hoops before I can cancel my order, which HASN'T EVEN SHIPPED. So happy I paid for two-day shipping with these charlatans. GO ELSEWHERE! You've been warned.
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January 2019 by Lulu Spencer
21 minute wait on the phone. They send Robo calls to customers. Rude, clueless, NONexistent customer "service". have a don't care, not my problem attitude. This company is among the Worst
