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August 2023 by Bergamot & Yarrow Farms
My favorite store!
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March 2023 by John Neiman
This place is top notch. Ladies were very helpful with my wife. Made us feel right at home!
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November 2022 by Abby N.
I needed to get a suit but had no idea where to start-- the ladies here were super helpful. They helped me pick out different colors and styles, and blouses to go underneath. They even grabbed me a couple different pairs of shoes and different necklaces to see how it would all pull together! Everyone was so nice and knew what would go with what, and I ended up with the perfect suit!
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August 2022 by Mj Davis
Very cute clothes and the employees were very very helpful!!
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January 2022 by Molly Schmit
The staff - especially one lady was extremely rude and unhelpful. I came in to make a return from an online order. I even started the return online so I had it "ready to go". My items purchased were NOT final sale items. However for some reason the tags were marked as final sale. But, you could easily see on my order online and with the packaging receipts - showing they were not final sale when I purchased them. She refused to actually look at my order only and kept insisting it wasn't returnable. In the meantime she kept yelling across the store at another staff to come and help her. They finally determined that one item was definitely not a final sale item and there was an issue with the tag. But then - the same thing...she was refusing to return my second item saying it was a final sale. We went through the whole thing again - including her shouting across the store for the other employee to help. And low and behold once they actually scanned the item and looked at my account they determined it wasn't final sale when I ordered it and it was returnable. Completely unprofessional and awful staff! I shop at WHBM all the time - but I will never come to this store location.
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November 2021 by Siggy
One of the ladies at the counter is always snappy and rude. It feels like I bother her with my request or when I return items. I don’t like to go to this store anymore
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June 2021 by Traci Stephens
Absolutely love the staff and service! Great quality and stylish cloths.
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May 2021 by Amanda Dickey
Ladies in here were amazing! I went in for my first business suit and got what I needed at a great price! ❤️
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January 2021 by Sara Sloane
Rude employees. I had put a pair of shoes on hold, and when I came into the store and asked to try on the shoes, the lady went to the back and then came out with the box, threw it in my face, and walked away. When I asked for a different size, she practically rolled her eyes.I couldn’t wait to get out of the store because the employees kept looking at me as if I was two seconds away from running out of the store with stolen merchandise. Perhaps it’s because they thought I was a lowly scoundrel in the lowest of low social classes and they couldn’t bother to be in my lowly presence. They have cute merchandise, but I’ll pay for shipping and shop online so I don’t have to visit this store again.
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August 2020 by Aaron Wesselmann
My wife came in to do a return as well as shop around for other items. Originally she planned on buying multiple outfits for her job but failed to do so with how she was treated by the cashier. At one point the cashier expressed how she was frustrated while performing the return. My wife had even called ahead to make sure the online items she was returning wouldn't negatively effect the store. Very disappointing when my wife actually cares about the survival of the local boutique and good customer service is not given in return.
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July 2020 by N O
Good store, I like shopping there. But my last experience wasn't so pleasant. The customer service is always great. The only downside is that they ordered for me from online the pair of shoes which it wasn't available in store. So after it was shipped to my house, it was completely different shoes and not even my size. To get hold of customers service over the phone is pain, because I had to wait minimum 30-40 minutes to be answered. And the refund took them for more than 10 days, not untill I went to the store and nice lady had to talk to their customer service over the phone. I don't know if I want to order anything online anymore or ship to home orders.
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February 2020 by Sari Cornell
i was at the village point location today, and had the WORST EXPERIENCE EVER!!!!!!! The sales lady was extremely rude and yelled at me because my little boy followed her into the back room. Then she got extremely mad because my little boy because he was sitting on the foot stool while i was trying on clothes. She then asked if she could take my clothes, when i was actually going to buy them!!!! she told me to have a nice day, and was trying to get me to leave!!!! I had two coats and a suit jacket i was going to buy, but i will NEVER buy anything from this place AGAIN!!!!!
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January 2020 by Ms. H.
It's a shame that I even have to give one star for this store. Allow me to preface this review by stating that I travel all over the US and abroad- for both business and pleasure. As well my career is in Hospitality management. That being said- this WHBM was by far the most horrific experience I've ever had, from any retailer, EVER. The store Manager, Lauren, was loud and abrasive. She was short with her customers, and the word of the day was "NO". I came to the store with a defective piece of jewelry that I had purchased the day before. I simply wanted to exchange the item. As I handed Lauren the jewelry bag- she held it out in front of her and said "I need the tag"- I told her that I didn't have it- as I certainly had no intention of returning it after I'd worn it- not until it proved to be defective. She would absolutely not hear me out. She went on to tell me she's the store manager, that this is the company policy, etc, etc. I told her that she was being ridiculous. As the store manager- you are there to make executive decisions and use your best judgement to accommodate your guests, and act in the best interest of the business and it's overall reputation. Lauren failed in all aspects of gust service- and as a leader. As well, might I add, the store was a complete disaster. She had no sales associate on the selling floor- nor the fitting rooms- clothing was all over the place on the floors, the fitting room chairs and stools, hangers all over the floor- She certainly wasn't managing or allocating her manpower effectively. Epic fail. I told her that I would be able to go to ANY of WHBM and be accommodated- which I did. The associate on the resister next to her was also wildly inappropriate with the customer she as working with. Just outrageous. WHBM/Chico's has worked too hard to grow the loyal following for the likes of this "management style"- I've received better service at a Ross DRESS FOR LESS store. No kidding, no exaggeration. I will personally NEVER return to this specific location- and I will be sure to spread the word. Until there is a drastic change made- don't spend your hard earned money here.
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July 2019 by R Partridge
The sales staff are superb.
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June 2019 by Steve Jacobs
My wife had great sales lady and she offered ideas and options as well as having a great selection of fun colors of dresses.
