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February 2024 by Jessica Gligorevic
Sold us a product that didn’t work. Customer support said they would send the same replacement once we shipped the faulty product back ($800 product). They never sent us the replacement product. After two weeks they finally sent the replacement however they sent a completely different product and one that was only a $350 value-not even close to our original product. When we reached out to customer support again we were told it was not a mistake and they purposely sent us the cheaper product despite being told on the phone and email that they would replace our faulty product with the same one. It had been several weeks and we are just trying to get a refund so we can take our business elsewhere. Will not be shopping at William and Sonoma again.
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January 2024 by Travis Nastase
Wonderful choices.
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January 2024 by R Reagan
Went shopping here with my mother shortly before Christmas and had a very pleasant experience. The employees were helpful and welcoming. We were able to purchase what we were looking for and peruse the ample stock with ease.
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December 2023 by Tara Busby
I absolutely love this store. They have a wide variety of all things kitchen and home. The staff are friendly and welcoming. My husband took me on a shopping spree for my birthday. Of course, I chose W-S. I purchased their autumn vines collection for Thanksgiving. It was perfect!
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October 2023 by Jan Tore Kopperud
A small shop with a limited selection. Pleasant and helpful ladies at work.Everything neatly placed and showroom at its best.
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August 2023 by Lori Clifford
The store clerk ran my debit card 3 times for a purchase and was declined 3 times. It turns out each run of the card was valid. I asked for a refund of the overpayments. Janine refused to give me my money back. No help at all. She didn’t want to admit it was her machine that was faulty nor did she direct me in the right direction of how to get my money back. I’m calling the bank.
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March 2023 by Cad
I don't think I've ever bough anything at a Williams-Sonoma. If I see one I usually walk through it just to check out all of the stuff, but when it comes time to buy it just seems like there's better options. For me, it's a window shopping store.
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March 2023 by Chad
I don't think I've ever bough anything at a Williams-Sonoma. If I see one I usually walk through it just to check out all of the stuff, but when it comes time to buy it just seems like there's better options. For me, it's a window shopping store.
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March 2023 by Terry Bahl
Purchased a sofa that was delivered and set in place. Light use for 1 yr, no kids. Went to move it, leg support and end piece broke off. Junk? Damaged in delivery? Response was :sorry, it’s been a year. But quality, not price.
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March 2023 by Chad K.
I don't think I've ever bought anything at a Williams-Sonoma. If I see one I usually walk through it just to check out all of the stuff, but when it comes time to buy it just seems like there's better options. For me, it's a window shopping store.
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September 2022 by Keva Diva
Friendly staff and great selection of cookware. I found these cute coffee mugs.
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September 2022 by Nobody's Business
Their trade group is quite possible one of the worst, most unorganized groups there is. On my 5th phone call this morning, taking over 1 hour to try to get through. They don't keep their online order status updated and accurate. None of their WFH customer service seem to have service that works and constantly disconnect you. Ordered in June with 2-4 week lead-times quoted and still trying to get just and update.
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July 2022 by Jeffrey L.
This is my go to place for everything kitchen related. The service is A+++. A wide selection of small appliances and cookware. High end and high quality brands plus top quality in house brand with lower price options.
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January 2022 by Samantha Wagner
Terrible customer service. They were very rude when we asked to get some knives and were not helpful at all. They didn't have many knives in stock. Very disappointed and will not be shopping there again.
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January 2022 by Christian Ledward
Sale staff was great. They even did some gift wrapping for me
