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January 2024 by mirabella (B4Lgamer)
DO NOT ORDER FROM HERE!!!!!!I ordered TWO dresses from here and it’s been three weeks and they have yet to arrive. I’ve checked the shipping information and all that’s been said it that the shipping label was created not even that they were shipped. NOT very convenient since winter formal is this weekend and I ordered them such a long time ago. I did email them too and they would email me back blank emails. SO UNHELPFUL
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November 2023 by Stephanie C.
They say they have up to XL but there was VERY FEW selections of that size. Employees don't seem to happy to help you and waiting in line to try on dresses is crazy long.
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October 2023 by liliana orduno
waited 30 minutes for a fitting room with no help. Was thinking all of them were full, had three associates walk by and say nothing. Finally someone went back there and unlocked one. Waited all that time for one to be open the whole time. To add, they have a sign that literally says to wait for an associate when nobody helped ?
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September 2023 by Brittany Lundstrom
I mean besides the hour long wait to try on things. They see pretty reasonable. And we have very good luck finding homecoming dresses here. The staff has always been super helpful. And they seem to care about their job. I'd recommend going. Probably not during homecoming or prom season but anytime.
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September 2023 by Lindsey B.
They have a great selection of HoCo dresses but the line for a fitting room is over 1.5 hours long. Why they can't figure out a better system - who knows? I could make some temporary rooms... speed up business and sell more dresses doesn't seem to be that hard to figure out!!
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September 2023 by Josie Schroeder
Horrible! They refused to let us in the fitting rooms 50 MINUTES before they closed, staff were not super friendly about it either. Will not be coming back.
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August 2023 by cheyanne rhode
Ive worked at this place twice now and im happy to say im leaving for good. this store is absolutely AWFUL… management is extremely rude to customers and i had to pick up the mess the store manager made with customers about 5 times in one day. this store has no sense of customer service and dont know how to run the store properly to keep it clean and ready to go. the fitting rooms are always a mess and the store manager cant run a store to save her life. to any customers who have had issues, im sorry.
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August 2023 by Victoria R
I called and left a note and the manager (Christie) got back to me about a return faster than my Dr.s office did, 10/10 service!
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March 2023 by Michelle Miller
Extremely disappointed. Went they're on a Saturday at 10:30 in the morning to look for a prom dress and they have a note on the door sorry for the inconvenience we are closed today. I could see three girls in the store hanging dresses. When I went to a few of the other stores and inquired about the situation I was told that this is a norm for them they close all the time they're understaffed and half the time they don't have their dressing rooms open anyway.. I gave my money to Von Maur and ended up having a good experience. But no thank you to Windsor I imagine they lost a lot of money on Saturday they had a lot of people walking away from the store door not happy... I would also like to point out after reading the reviews clearly corporate owner does not care about what people have to say because it seems to be the norm after reading the comments that the store is closed all the time and their employees are rude
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March 2023 by Heidi Strigenz
Terrible return policy, store is never open and they don’t update their hours. Drove 25 minutes out of my way twice to process a return just for there to be a piece of paper on the door saying they were closed.
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March 2023 by Tina Miller
My daughter loved her prom dress and accessories she picked out ♥️
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March 2023 by malia 0
They’re never open. It’s ridiculous!!!! If your hours say you’re open til 8 then be open. It’s treacherous. Terrible customer service, they never answer the phone.
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March 2023 by Penny Layne
Store is never open (despite store hours listed online) and the phone number listed rings to a voicemail box that is full so you can’t even call ahead of time to confirm what hours they will be open - very frustrating
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March 2023 by Spencer Sibbitt
I love the store they always have really cute stuff but I purchased a brown leather top on Thursday and the strap broke the second that I put it on at home even though I did try it on the store. I ended up just tucking it in and wore it anyway and I've never had a problem with anything here before it was just really frustrating. Otherwise great service, extremely clean and organized, a little pricey but everything is so so cute.
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February 2023 by Chris Mattson
Didn't go break buying winter formal dresses for daughter