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January 2024 by Connie Ploeger
If I could you would get a 0. Twice now drove 2 and a half hours to get ring checked and get there and closed. Web site says open. This is such a joke. No wonder all the stores are closing. Waste of money to buy warranty when you can't even find a store open. Buyer beware use to go to sioux city, Fort dodge, council bluff all closed and now west roads is sketchy. No thank you. Won't buy anything
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January 2024 by Terry McBride
Good customer service
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December 2023 by Patrick Geho
Stopped in to clean my wife's ring and earrings today. You know 3 days before Christmas. They were moderately busy and still took the time to clean my jewelry even though they could have turned me away to focus on sales.Really professional and helpful staff. Thank you to Jennifer for the help!
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December 2023 by Dana Houston
George was extremely helpful and so nice. He was very professional and was able to help us out. We really like him and hope he stays at zales. He’s the assistant manager and we have never left happier. The best employee we’ve ever met at zales, he was happy to help us. Thanks again George!!!
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October 2023 by Dawn Burdick
My ring has been in repairs and exchanges more then I have actually got to wear it. Staff is decent at location but I won't be buy jewelry or suggesting zales to anyone. I just want a refund and to be done but they keep claiming its 30 day return and that's good and all if I actually had the ring for a consecutive 30 days... can never get ahold of someone to talk too. Always being passed around.
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October 2023 by Samantha Serrano
Horrible service. My best friend got her engagement ring from here and it has broken and had to be repaired twice and replaced twice. She just got it back Thursday for her stone falling out if the center (again) and Saturday she looked down at her ring because she felt something pinching her and band was cut! Like it just snapped apart. She's been bounced around from online customer service and the management not returning calls and not taking this seriously. Here wedding is in a week and she will have to walk down the isle with a broken ring.
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October 2023 by Michelle Sutton
Rowan was amazing. Came in to get jewelry cleaned and Rowan understood I was browsing and I had items interested from online. We did small talk, they asked what my style was and suggested a few with no pressure and let me browse. Rowan was approachable, patient and kind especially with our kids. We shared a few laughs and did ring size checks after trying on a few. When I go back I will wait until Rowan is working again! Thank you. I appreciate you. Your the reason we will come back and purchase from this location.
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October 2023 by Dna Tko
We went in today to get both of our sizes confirmed, return one ring and purchase another. Rowan helped us out and was incredibly kind, respectful, helpful, and very knowledgeable. Right before ordering Rowan helped us triple check the size of the ring as my partner was second guessing the size they went with, came to assist immediately and wasnt put out in the slightest. I am very happy with our experience, thank you Zales and specifically Rowan for your assistance!
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October 2023 by Cindy Leonard
Sean Roth was very professional, courteous and knowledgeable ! My shopping experience with him was outstanding! While we were there, a foul mouth customer, who was being loud, rude and belligerent, was handled quietly and professionally by Sean Roth, the store manager. Kudos to Sean!
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October 2023 by Nikki Engel
Talon was amazing! Buying a gift for my sister , took his time explaining, made her package up special to fit her, from beginning to purchase Talon was very considerate and extremely helpful. You rock Talon!
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October 2023 by Sean Smith
They did an amazing job helping me out. The manager was hands on with helping me ship my jewelry to my home address. Would recommend them and their lifetime warranty!!
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September 2023 by Megan Bird
Great service including finding loose stones, a sapphire on my wedding band. Sean was very friendly and helpful explaining sales and options for add-ons like extra coverage while purchasing a second band, getting our account updated after moving, and getting everything sent in to be delivered to us out of state.
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August 2023 by Megan Hill
Cal was an amazing salesman! He was kind and truly cared about his customers. You are lucky to have such an amazing employee.
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August 2023 by Jennifer Weeks
Went in to get my warranty ring check and Cal noticed a loose diamond! He was very sweet and said that it usually takes 3 weeks to get it back which I was totally fine with! It only took 2 weeks to get it back from being repaired. Went in today to pick it up and the employees George and Jennifer were fantastic also!! Very friendly and personable!! Way to go Zales for having 3 amazing employees!!
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August 2023 by A Bless
It was a pleasure going to Zales anx being help by George. He was so Patient with me and shared a lot of helpful information. On how to take real good care of my rings. He also, was able to provide me with a copy of my information for my rings for protection. I will definitely recommend some of my friends to come to this Zales location. I had excellent service. ?
