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December 2023 by M. Battle
11/29 Update: I ended up canceling my AT&T service. I was quoted an incorrect price. I was not aware that I had been placed on a Premier Business Plan. The toll-free customer service (outsourced to the Philippines) was of no help. Two supervisor call-back requests went nowhere. I had a VERY negative experience with AT&T.Daniel provided excellent customer service. He was very knowledgeable about AT&T, hotspots, merchandise, and had solid recommendations for my needs. I appreciate him not ‘bashing’ other mobile phone services/carriers, I was impressed. Please present Daniel with service recognition or monetary award for his excellence.
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October 2023 by Liz Schipper
Ordered my phone. Store called to tell me it had arrived. Went to the store. The sign says open at 11am. Not open. Waited an hour and no one showed up. Called AT&T. Hung up on twice. Then told there is nothing they can do as they don’t know how to reach anyone. Not even the manager. All around bad experience with both.
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September 2023 by Chevy
Thanks Alane! My girlfriend and I had a great experience with her! We came in with questions regarding our Sam’s Club exclusive plan and although it couldn’t be resolved in store, Alane informed us of all of AT&T’s plans, perks and benefits! She was very happy with her job and displayed a super positive attitude! We will definitely go to her if we have any more issues!
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September 2023 by Valerie Jones
Elane and Alonso were so easy to deal with! They answered all of my questions and were able to save me money on my bill! I would highly recommended this location! I live in elkhorn and will drive out of my way to go back!
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September 2023 by Todd
Shadow Lake store was very helpful and very friendly. They knew exactly what to do and took care of the issues right away.
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July 2023 by Umanga Ghimire
Best customer service I’ve gotten from any phone store. Bryson was the most honest, helpful, and knowledgeable AT&T rep I’ve ever come across. I’ve had bad experience at other AT&T stores and the difference at this one is crazy.
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April 2023 by jessica furst
Stopped in for help with a problem with my phone - extremely pleasant interaction, the manager (I believe Micheal) quickly fixed my phone and discussed possible replacement options as my phone is old. He was not pushy, was extremely helpful and knowledgeable. Love this location and will be back
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January 2023 by Felicia Alvarez
Michael was very knowledgeable and helped us decide whether updating from our grandfathered plan would save us money while still delivering the high level of service we needed. It did! He also helped us decide on an economical replacement for our daughter's aging cell phone. Great service!
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September 2022 by David Minder
it was dead, got right in. JR was funny and very good at his job. found out why my phone wouldn't connect being a new customer and got me the replacement I wanted.
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May 2022 by Sarah Jansma
Had the best experience here at this store! great staff! answered all my questions, went above and beyond!
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May 2022 by shauni marshall
My spouse and I came to this location to open a new account and new phones. The staff here were very friendly and helpful! They set everything up for us and also added on discounts and we got a few free items with our purchase as well. I would highly recommend this AT&T location.
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May 2022 by All-Star Trends
This is hands down the best ever AT&T store I ever been at. Customer service experience was phenomenal . Girls that work there are beautiful too.
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April 2022 by Allison Plante
Doug is incredible and a true professional. Helped me get exactly what I was looking for. I'd give six stars if I could!
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March 2022 by Kyle Zipay
O M G ! The worst they messed up my pre-sales on S22 phones that I pre ordered Feb 15th in every way possible, wrong address, wrong #, messed up pin #, closed my account and reopened a new one I can't access at all, all causing a 3+ week delay and then when it finally shows up after 90 minutes they say sorry we can't activate you new phone, no reason no eta no nothing other then don't come back in .... we will call you, what yep that is right. Even typing this hurt.
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March 2022 by Jon Nielle Allen
I stop in the store today because I was having a terrible time getting issues with my account handled. When I first walked in Alex greeted me and ask what he could help with...clearly the other associate Erica could see how upset I was so she also offered to help...next thing I know Alex when and for Danielle...and man after transfer to transfer from the customer service on the phone Danielle handled the issues...I highly recommend Shadow Lake AT&T for ANY issues that you might have with the service or the phone. They work until they get it solved. Five Stars all around to the staff!!!??????
