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March 2024 by Tom Clabaugh
David knew the type o battery that I needed for my Terrain, described the quality of it, and installed it for me using a tool that kept all of my car's settings. Excellent!
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March 2024 by Alejandra Porter
Customer service was horrible. Honestly used to love coming here as I always had a good experience. This dude that was working today 2-27-2024 at 1:00 with glasses is the rudest person I’ve ever encountered. My brother even went inside and saw him being rude to another customer. This is ridiculous. Don’t work in customer service if you hate customers. I was a consistent customer but I’ll probably never be back. I’ll find a new place to fix my phones.
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February 2024 by Steven Zacks
Absurdly poor customer service.Purchased a replacement cell phone battery. I was told the part should arrive in 2 days, and that I would receive a phone call upon arrival. 10 days later, no phone call. I returned to the store to inquire as to whether the part had arrived. Was told it should be arriving the following day and that I would receive a phone call upon arrival. 3 weeks after purchase I call the store and am told that "the part arrived yesterday." Then, the story changes to "the part arrived a week ago and we called you." I never received a call, no voicemail left on my phone. I return to the store to have the battery installed. I ask the reason why I was never called even after following up with the store on multiple occasions. The rep at the store replies, "I don't know what to tell you." I DO know what to tell you if you're considering shopping here. Avoid like the plague.
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January 2024 by CJ Denny
This is the 7th Duracell Ultra battery purchase from BPBs. BPBs product availability, price and customer service is outstanding.
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December 2023 by John Yost
Really poor customer service. Very unprofessional.Went in to have an ipod battery changed, One clerk was sitting behind the counter on his phone feet kicked up in the air, The other employee didn't even bother to help. They said they don't change batteries in any ipod products. This is the store located in pavilion nebraska.
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December 2023 by Nathan Keever
I can see why you're not five stars snippety cashier, And the customer has to find a product himself
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October 2023 by Karin Nye
Worst customer service I have ever experienced. I had a screen repair done at another Batteries Plus while on vacation and my screen has never been quite right. Even tho I have a warranty on the repair he had his mind made up that he wasn’t gonna fix or replace it. Won’t go in the store again.
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August 2023 by Sara Anderson
Great place for iPhone screen replacement. Very quick turnaround for an appointment and the service. Professional and friendly staff.
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July 2023 by Patrick N.
Learned a lesson. Never take an iphone for repair to a company that is not authorized by Apple. In replacing my battery they cracked my screen. Replaced both battery and screen with parts not approved by Apple so you don't know what quality you are getting. About five weeks later cheap replacement screen cracked on me while the phone was in my pocket. I have never cracked a screen in my life before this.
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June 2023 by Lisa Williams
I purchased some marine batteries for my boat online here. The process was quick and easy. I was able to pick up my batteries, and a few days later, bring back the old ones for my core deposit refund.
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June 2023 by Randy Hall
Worst Customer Service I've ever experienced! Will never shop here again! I bought a battery from this location on 05/11/2023, after having the bike shop go through my motorcycle entirely, they identified that the battery was not holding a good charge under load. (dropped down to 7 volts while cranking bike) Under all other scenarios the batter tested fine. I took the battery to get a replacement on 06/07/2023 and the bench test it dropped down to almost 8 volts as I had originally reported was the problem. The manager said the battery was overperforming and was refusing to acknowledge the warranty. After I pushed back on the subject he then started to insult my intelligence and saying I don't understand how batteries work and becuase he works there he somehow knows more than I do about batteries holding a charge. I then requested to have him test a new battery under the same load. While he was setting up for the new battery test I simply informed him if he wanted to keep customers he should not be "effing" talking down to them like he did to me. He then stopped doing the test and told me to leave the store without the new battery. So, at that point I got extremely irritated and said a few choice words that included i'm not leaving without the warranty being covered. He then started mocking me with rude sounds and such right in front of other customers. Long story short, I didn't leave until they gave me the new battery and had him also perfoem the load test on the new battery. Well, that battery never dropped below 10.5 volts under load. So.... he ended up proving himself an idiot and losing a customer at the same time. He simply could have covered the the warranty and wouldn't have had to ruin my experience along with the polite customers who it occurred in front of. (I did humbly appologize to the customers for my behavior but I'm not going to accept being disrespected as he had done to me) I also found out that the person treating me this way was the actual manager of the store, so... I highly recommend avoiding this location in Papillion, NE.
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June 2023 by Mary Picard
I have been to this store twice and have always been very satisfied with the work they did and their customer service.
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May 2023 by nick miller
Great service and knowledgeable staff. I felt well taken care of by the team and appreciate them picking up all the batteries from me.
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April 2023 by Adonais Hamilton
Terrible customer service experience. Some cashier named "Erick" was incredibly rude to me and my wife, and while in the store, I watched him run off another couple looking for help. Overall terrible service and the cashier should be let go.
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March 2023 by Brad Williams
Went to the store to see if i needed new batteries for a headset headlight. I was skeptical that they would just sell me batteries. The guy there checked my current batteries and they seemed ok. Apparently the device is broke. Thought they did great customer service. I wish i knew the guys name. He actually stepped in while someone else was helping me to check things out and figured out the problem was not the batteries.Great job! And thank you!
