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November 2023 by Glen W.
I go to Brakes Plus on 10050 S 71st Plaza in Papillion, Ne.I thought I needed brakes since my front tire area was squeaking, Brakes Plus offered a free look see, so I scheduled it for Saturday (today) came in at 10AM they took keys and did the inspection, came out and yes I did need them at least on the rear the front were ok but were getting to the point of needing them. I had a quote from another place that wanted over 1200.00 for brakes and rotors. Tires Plus (Jalen Hill)beat the price by a good amount I asked when I could make an appointment they said I could do it today. Great! Got it done and now Im happy and worry free on brakes for another 5 years.Great people great store, this is my 2nd time here, the first time was for my Subaru, this time for my Dodge Ram 1500. Always the best customer svs
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August 2023 by Nicole Wheatley
I went in the store explained my issue… took needed time to inspect ask questions drove my vehicle… gave estimate on repair advised of a needed repair as well down the road…. Excellent commitment to superior work and customer service! I definitely will be backService: Brakes
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August 2023 by Jordan Sanderson
I don't normally do google reviews, but after using this location of Brakes Plus compared to others in town. This one stands out from the rest. Very thorough inspections and offering customers to see their vehicle on the lift in the shop of any concerns. No sale is ever pushed and they prioritize safteyServices: Steering & suspension replacement
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August 2023 by katilyn strealy
Great service! Got a free break check and Mike let me know exactly what was causing my breaks to squeak and actually showed me my rotors and explained that new break pads were put on old rotors. Will be back so they can replace my old rotors!
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August 2023 by Jace P.
More like "BREAKS PLUS". Untrained and Unsupervised. Came in for a simple diagnostic. They IMPROPERLY OPERATED THE CAR LIFT. Causing body panel clips to POP OUT of place and cannot be reused. They did everything to NOT OWN UP to their mistakes and told me to take it to a body shop. DO NOT DO BUSINESS HERE.
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July 2023 by Tyffany Sorto
Long story short, Brakes Plus was able to help with a wheel lock issues I was having that two other places could not. They were quick to help and I was out of the shop within an hour. Special thanks to Tom and Jalen!Service: Tires
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July 2023 by Aaron Von Seggern
Made it really easy to spend $400+ on a one axle brake change. Spent under 5mins dropping off, took a couple hours to get the parts, and then under two more hours for the repair. Picked up in less than a minute. Loved it
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July 2023 by Heven Burkhardt
Jalen and the team were absolutely amazing! In and out within thirty minutes, such a great team! Highly recommend coming here for oil changes, brakes & any car needs they specialize in!Service: Oil change
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June 2023 by Matt W.
First time with Brakes Plus and i was NOT disappointed. The quoted up front price was very competitive and they only did the requested work and they called before doing any additional work that needed to be done. Final price for front brake service, full synthetic oil change was the most competitive price I've ever seen and was just about the exact quoted price. The two brothers working the front desk were a joy to work with and extremely friendly and hilarious to work with. They're quite the team ! Kudos to Papillon Brakes Plus for a job well done and I'll be returning for more of my automobile maintenance needs in the future.
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June 2023 by Mike Haase
Had a 9 AM appointment for oil change/tire rotation. At drop-off agreed on pickup time of noon. Went back at noon, vehicle was outside, not done. Story was they got swamped so pulled it out. OK, so no point in making an appointment if walk-ins are favored. At this point told we are up next. Sat there for 1-1/2 hours only to realize vehicle was still outside. Some heads up on that would have been good, could have gone back home and been productive. And yet with all this they had time to find $3000 of additional work they think needs to be done. Interesting part, I didn't fix any of the $3000 list they gave me last time and several of those things were not on the list this time. Quite the racket. Don't believe what they are selling you. I have used this shop 3 times. First time was great, in and out, no up sell on unnecessary things. Last two times this type of stuff. Changing my review to a 1. Discovered they rotated the tires as requested but didn't reset the tire pressure monitor so now the vehicle has the tires reversed front to back.Service: General repairs & maintenance
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June 2023 by Marky B
Received an estimate via phone for replacement of a thermostat housing due to a coolant leak on my 2011 Jeep Patriot. Me and my vehicle were a customer of record and the estimate ($400 total/part $150, 2 hours labor + coolant) was saved in my account. That same day, I booked the appointment online using my Brakes Plus account. Two days later (today @9 a.m.) I brought it in to do the replacement.At approx 3 p.m. I get a call confirming my diagnosis and an estimate almost DOUBLE the original. I protest and caller calls me back after talking with the manager. The excuse for the misunderstanding is ridiculous (thermostat swap vs housing swap) because 1) you don't replace a thermostat for a leak 2) I made it very clear to the estimator it was the housing leaking and 3) I wrote that it was a housing swap with the appointment I booked online.This is after they had the vehicle for 6 hours and I was promised the vehicle at end of day. The manager on duty was Jaylen and he should have reviewed the record(s) for these type of mistakes. Very disappointed.Service: Auto maintenance
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May 2023 by Adam Boothe-Hanna
Elijah was super honest and helpful with me. Thought I needed new brake pads, but didn’t and instead of just replacing them, gave me a call and told me they don’t need it right now and could safely continue. He went above and beyond and even drove the car to see what the issue was, and appears to be a transmission issue.Service: Vehicle safety inspection
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April 2023 by Sage Bailey
Amazing customer service! Will was great! He had exceptional follow up and walked through every option. By far the best car service in Omaha! The whole team was effective and efficient!Services: Tires
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April 2023 by Real Deal
For new brakes and an oil change they wanted $1,145. They didn't even ask before they started doing the most expensive option. I took off a couple options and they still wanted over $900. Definitely made the mistake thinking this would be a good company to have work on my car. Never make that mistake again.Services: Brakes
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March 2023 by Michael smith
Great customer service and prices! I called and went in the same day had an oil change and tire rotation. Will was so knowledgeable and friendly. Thanks Brakes Plus, We will definitely be using you in the future.