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December 2023 by Bob Wilson
My wife and I both got glasses in the last couple of months. The opticians were very helpful and patient. Sylvia particularly helped with both selection of frames, measurements for trifocal progressive lenses, and final adjustments after the finished glasses arrived. Very satisfied with the quality of service and the glasses.
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November 2023 by Caitlin Molczyk
Last year, we were able to get in quickly for a unexpected issue. There were no problems. I would have given 5 stars.This year, it took two weeks and they never called to verify the appointment. When we called back, they didn’t even have the appointment in the books. They wrote down the wrong reason for the appointment. Somehow they booked us for for 2 appointments for the same person on the same day for the same thing. The manager called and 1) had the wrong reason for the visit 2) explained we can’t have 2 visits on the same day for the same person. We hadn’t booked two visits; this was their error. She didn’t apologize for the continued errors we were encountering.The manager didn’t take responsibility in how to solve these issues we brought forth. The appointment was then billed differently than anticipated, even though the last time we came for the same issue exacerbation they said they could bill it either way.Overall, this was a very disappointing interaction. The optometrist also was going to put drops in the eyes without saying what the drops were. We left the building and we’re never given the prescription so we had to go back in for it. It was an uncomfortable visit and disappointing.
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November 2023 by Linda Gardner
The tech who greeted me and took care of the dilation was Medina. What a delightful person to work with! Dr. Thomas Grange is not only a great professional, but a delightful "folksy" person who takes excellent care of my eyes. Thanks to you all.
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July 2023 by Google user
I have been a patient of Dr. Tom Grange for many, many years and have received the utmost care. Dr. Grange’s bedside manner is beyond reproach. Sylvia with Fixations has been assisting me with choosing frames and lenses for many years as well. Sylvia’s expertise, experience and professionalism are also beyond reproach. I trust her judgment and knowledge in her field.
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July 2023 by laura hebard
I have been a patient of Dr. Tom Grange for many, many years and have received the utmost care. Dr. Grange’s bedside manner is beyond reproach. Sylvia with Fixations has been assisting me with choosing frames and lenses for many years as well. Sylvia’s expertise, experience and professionalism are also beyond reproach. I trust her judgment and knowledge in her field.
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July 2023 by Shane Warne
I have been a patient at Eye Specialists in Bellevue and Papillion for years, and usually order my contacts from their optical departments as well. This year, I was eligible for a new pair of glasses through VSP, but working 8-5 makes it tough to get in and browse frames during normal business hours. This past Saturday, I came in right before closing to order some contacts, and looked at glasses while I waited for them to pull up my prescription. Mikaela (hope I spelled this right) asked if I wanted to try some on, and helped me pick out a really cute pair of frames that I wouldn't have even thought to try on myself. She went above and beyond the call of duty and stayed to help me order my glasses.
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December 2022 by Lora Delgado Hansen
Eye Specialists and fixations have been taking care of me and my family for years. Always friendly, helpful, and service oriented. Very happy in getting great frames and amazing help choosing the ‘right’ ones. Also helpful when placing orders for contacts. Thanks to staff at Eye Specialist/Fixations!
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November 2022 by Josh Chipp
Very friendly and helpful
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September 2022 by Lora Hansen
Eye Specialists and fixations have been taking care of me and my family for years. Always friendly, helpful, and service oriented. Very happy in getting great frames and amazing help choosing the ‘right’ ones. Also helpful when placing orders for contacts. Thanks to staff at Eye Specialist/Fixations!
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September 2022 by Beth R
Always delighted with the level of care and attention I receive from Fixations and Eye Specialists staff. Have been a client of Papillion and Bellevue locations for many years!
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July 2022 by Catherine Brown
Michaela was amazing!!!!! We brought my sons script from a different doctor and they didn't have any glasses to fit his face as he is 5. She ordered more kids glasses so we could try some on and have a variety then when they came in made sure the ear fit just right for him!!!! She is absolutely amazing!!
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June 2022 by Nathan Bruss
My wife and I moved to Papillion in 2020, and in 2021 we became first-time patients at Eye Specialists/Fixations. We strongly recommend going there for your eye care and eyewear. Dr Chatterson is likeable, easy-going, and patient. With me being new to contacts, he not only made extra sure that I got the right prescription of course but has also made sure I got the brand/type that work best for me too, even though it took my trying a few different kinds. It's also of note that he's active duty in the U.S. Air Force Reserves.The staff in Papillion has given me the best customer/patient service I've ever received at an eye doctor. Sylvia has gone out of her way to help both of us, from finding the right eyeglasses and prescription sunglasses, to following up with us to make sure things are going well. I'm disabled and she always holds the door open for me when I get there and then again when I leave. She and Deborah helped me ease into wearing contacts for the first time. Their instruction made it a lot easier than I had expected. Janey and the rest of the front office staff greet my by my first name when I walk in the door too.All around above and beyond care.
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April 2022 by Mary C.
I have had my prescriptions filled at Fixations for several years. As a person who loves glasses and have multiple pairs, I never ceased to be amazed at the selection of frames, both classic and modern. When I wear a pair purchased from Fixations, people actually stop me to ask where I purchased them. Most important is that they stand by their service. On the rare occasion when I get a pair adjusted, they are willing to work with me to make sure that everything is just right. I highly recommend Fixations for both the care of your eyes and the your eyewear purchases. Mary
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April 2022 by Anastasia Murphy
michaela is amazing! very friendly and knowledgeable and is very thorough and makes sure you are confident in your new glasses and makes sure you understand everything you need to know!
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February 2022 by Nikki Metzger
Michaela was great! Friendly and wise and picked out a great pair of glasses for my son. Thanks so much!
