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September 2023 by Rachel Fox
Since we've started bringing our vehicles to Gene's, they have been good to us. It's very difficult to find an honest car service shop and Gene's is truly a rare find.
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July 2023 by Kylee Goff
I brought my car to Gene’s Auto Repair because it started acting up only a few days before I was supposed to take it on a 500 mile road trip. They got me in before I was supposed to leave and assured me that as long as I didn’t need a part that was on back order, they’d have the car ready for my road trip. When I took it to them they found that my car needed an idle relearn, which is a very simple procedure. They did it for me and didn’t try to sell me on anything else. I’m giving four stars instead of five because $170 for labor for a 15 minute fix with no parts involved seems a bit pricey. But they were very honest, helpful, and quick.
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July 2023 by Hannah Morrison
Gene’s has amazing customer service, they truly went above and beyond for me! They are good people who are honest and do the right thing. I would recommend them to anyone!
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May 2023 by Nikki Hall
GREAT SERVICE GREAT PRICE TRUSTWORTHY ! WHAT ELSE CAN YOU ASK FOR ? ! AS A TOWING COMPANY I TRUST THIS TEAM WITH NOT ONLY OUR "IMPOSSIBLE TO FIGURE OUT" PROBLEMS BUT ALSO MY PRIDE AND JOY VEHICLES ! GREAT GREAT GREAT !LOOK NO FURTHER IF YOUR READING THIS !
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May 2023 by Brian Ellerbruch
I recently had an unfortunate experience with this business.While their parts pricing and labor costs are on the high end of the industry average, what really bothered me was the fact that they charged me for labor time that was significantly higher than what it would normally take to complete the job.I felt like I was taken advantage. While they may have gotten me once, they will not be getting my business again.Services: Auto maintenance
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April 2023 by Ava Carberry
My family and I have been coming here for years! They are the only mechanic shop that I wholeheartedly trust to always be honest and do a good job with repairs. Highly recommend if you’re looking for somewhere to go with your car!Service: General repairs & maintenance
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March 2023 by Coley O’Halloran
Had to go there for some bad news on my truck. Very friendly and understanding staff, glad I was close byWould recommend.
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November 2022 by Kristi Curren
If you are ever in need for a mechanic this is the place to go! The shop was clean and friendly. The service was explained in great detail , I had options on what needed to be done and what was a priority to keep me safely operating on the road. I never once doubted the genuine concern and honesty from their advisor, Matt. I have referred many friends and family to Gene's and will continue to do so. Thanks guys, Kuddos!Services: Auto brake repair
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November 2022 by Walter Castro
Absolutely stay away! I originally dropped vehicle off at Genes auto and truck here in Papillion to get some extended warranty work completed, this was in October.. it has been three weeks that truck has been at genes auto and truck, Alpha warranty honored the contract and provided Matt (representative of genes auto and truck) with a replacement transmission, the techs at the shop installed the transmission and they stated it was a defective transmission and they needed to replace it again… before any work was authorized or completed I specifically asked what will be the total, he stated verbatim..” $180 for fluids, your warranty covers the rest” I then waited for the vendor to deliver another transmission. On Thursday of last week (11/17/22) the transmission was delivered, I was under the impression it wouldn’t arrive until Friday (11/18/22), truck was completed on Thursday (11/18/22) and no one reached out to me to let me know what was going on, I had to continuously call and touch base with Matt and Nichole. I called Friday morning to see what was going on and Nichole stated Matt was on lunch and would return my call, he never did, I waited until 4:54 pm and tried calling again, I was able to speak with Matt and he informed me truck has been completed and they were waiting for vendor to pay a portion of the second transmission replacement. I call again this morning to see what’s going on Matt states to me that there is a bill in the sum of $800+, I immediately remind him he originally quoted me $180 for fluids… long story short I was forced to call the police in order to get vehicle picked up, the total again fluctuated and went down to $531 even though I was quoted $180… Upon leaving the shop, Matt was upset and stated even though everything has been paid (almost $6,000) that any of the work they completed they will not warranty. Absolutely unprofessional. Beware. I have video evidence of entire interaction, I will be filing a small claims suit this week. please save yourself the headache and put your trust in a shop that has customer service, values, morals and integrity.Services: Transmission replacement
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November 2022 by Che Min
Stay Away, horrible business ethics. My son's father took his truck in for a warranty repair. He was told that his out of pocket cost would be less than $200. The first transmission that came in was defective and they ordered a new one. Long story short, and 3 weeks later, after multiple calls not being returned he was told he could pick up his truck. Upon picking it up the cost was now $800. After some discussion, the tech told him give him $600 and he could take the truck. Bottom line they wanted to charge him for the cost of fluids they were out for the defective transmission and charged him for random things (lugnuts etc) that were never authorized. After going to pay for the truck, he was basically told his business was not wanted and " his type" is not wanted at their shop. This is all on video. He is hispanic and he also had my 5 year old son with him. He has video of the employees treating him horribly and saying very degrading and condescending things in front of my child. So after having the tuck for 3 weeks, trying to charge him triple, & finally charging him over double, he was also treated as though he didn't belong in the business. My son's father planned on spending $200 and instead had to pay $600 just to get his truck back. The money he spent was for my sons holiday gifts and obviously caused a huge burden for a single father at the end of the year. It's sad that in 2022 businesses are still so comfortable with being selective on which type of customers or what color of customers deserve to be at the very least, treated with respect. Stay far away from this place!
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August 2022 by Christi Barrett
Jensen quoted me a $1000 for new tires, and Gene’s was able to fix the one that needed patched free of charge and same day. Thank you! Very grateful to have them and to support local business.
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June 2022 by Jennifer Marsh
The staff was very friendly. They were able to get my mom in the day we called. They had to find a new wheel for her and it took less than an hour. The other place we called said it would take a week at it was double the price. Thank for doing my mom right!
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February 2022 by Pamela Wonders
Fantastic. Quality work. Hands down the best place in town. Don't waste your time going anywhere else.
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January 2022 by Nicole Manning
Genes auto has serviced my vehicles for at least 20 yrs now. I tell people that I trust my mechanic with my life and my children's lives. Very true and makes all the difference when driving your family in a car with attention to detail on your brakes, engine etc. Thank you Gene's Auto for quality work & service that always exceeds my hopes & expectations!
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November 2021 by Tom Domanski
I can't say enough good things about the service. Absolutely one of the best places you can find for auto repair and service.
