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January 2024 by Wm W.
Speaking as someone who regularly uses different gyms in major cities across the country, I'll say this: you people in Omaha don't know how good you have it. I travel to Omaha twice a year and go to Genesis for a few weeks each visit: This gym is exceptional. A clean facility, never too crowded, with a full array of equipment? A three lane lap pool - also never too crowded? A full basketball court? It is as complete as any gym in the country I've seen. And on top of that, the staff is always courteous and helpful. I don't write too many reviews, but after this last visit, the consistently helpful service - by everyone on the staff - compelled me to give some credit where it is due. And I'm rolling my eyes at these absurd one-star reviews. Breaking News: a popular gym that has hundreds of people in each day will occasionally require equipment maintenance. Also breaking - from time to time inconsiderate patrons will not clean up after themselves. Reality check, people.
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December 2023 by Afzal Muzafarzoda
During my visit to Genesis Gym at 3 pm, I encountered behavior from the manager that was disappointing. There were instances that made me uncomfortable and hesitant to proceed with signing up. I believe the conduct displayed did not align with the standard expected in customer service. As a result, I would caution others considering this location."
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December 2023 by Lorraine Johnson
Dave at the front desk is amazing. He helps in any situation and is very dependable. He makes me feel safe while exercising. Always doing g what he can to make sure all the towels are ready for us and greets each of us upon arrival. Alex at the front desk at night is also someone I can depend on. Always greets us and has a smile, great eye contact. Liz the personal trainer has been great to help me understand the weight machines. I very much appreciate the man who takes care of the pool. Would request that the water be turned up a little warmer in the showers. Would truly appreciate a swimsuit spinner and fix the disability shower chair that should be attached to the wall. Guyla and Becky have been great for Aqua classes recently . Thanks so much.
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December 2023 by Daniel Croson
Very friendly staff, but the place is a mess. I've brought it up to the staff and manager several times. They always just say, "oh well, what can you do. " the staff has great advice, even when they're off the clock working out in their own time, they're still willing to help you. Just wish they'd clean the place up. I just had to step over a 45lb bar while writing this, abd I'm three steps behind the manager. So they clearly don't care. But seriously, everyone here is friendly, even the fellow customers. I can always get a spotter, or share equipment with people, I just know that very few people will clean up after themselves.
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December 2023 by Tye Kelly
Pick this gym. The personal trainer I worked with was ,Jared Messick a d this guy knows his stuff. Just 3 free sessions with him and I've learned so much despite not being a stranger to a gym. Kimberly and Nick were super awesome and talked through all my questioms and really took the time to help me out. This gym has everything you need.
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December 2023 by Crystal Cool
Been going to this gym and location for over 5 years. Great crowd and staff. Has what I need to do all my workouts.
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October 2023 by Mercedes
They charged me extra fees on top of my monthly charge without letting me know when I signed up would not refund me the manager was not helpful at all I can’t use the gym at 84th and q now because they want to charge me extra now because it’s a platinum gym now. I was told when I signed up I could use any genesis gym and obviously that not true!
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October 2023 by Nick Bessey
This location has a decent selection, however, it seems that alot of equipment is broken and out of commission. One of the other locations wins awards for best in Omaha, which makes me wonder if that location gets more attention than this one. In the mornings on Monday and Thursday, there's a turf time group that reserves alot of equipment and spaces, which keeps people from having access to the various equipment for an hour, that hour typically seems to be prime time for mornings. I would advise that the owner/manager get dedicated equipment for these groups or add additional facilities in the area. I've been coming here for about 3 years, if another gym came in with a good variety of a equipment at the same rate, I'd consider leaving. I may be wrong, but I thought it was a rule to wipe down equipment after use, why would anyone do this when none of the trainers are teaching people to do so?
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October 2023 by Donald Skradis
The gym is very clean and shower room and locker room is 1st class . People here are very helpful and friendly. The only problem is the lack of TVs. I can only watch so much Fox News . Need more TVS period. Thank you very much .
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October 2023 by Chris Chamberlin
There is a blanket of dust in the locker rooms above the lockers, the windows are falling off and covered up with plywood and they've been missing and 80lbs dumbbell for atleast over a year along with broken stairsteppers and treadmills
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September 2023 by Kylie Gunia
Recently renovated locker rooms and new turf are nice additions to the club.I wish the hours went back to 24/7. Closing at 9pm on Fridays and 6pm on Saturdays is too early. Some of the frequently used machines break down often, but maintenance usually fixes them within a few days. It’s a bit small for the amount of people who work out here. You’re often waiting to use a machine. Another level would be great-like Cass street (cardio, pool, sauna, steam room, and group classes on the main level and weights and turf on the upper level)
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August 2023 by Andrea C.
If I could rate a zero, that would've been my choice. Hearing the staff discuss the membership status of someone with special needs and referring to them as the R word is disappointing. The cleanliness is almost a health hazard with how poor it is. It smells like a sewer in the shower area. I used to love it here, unfortunately I can't say that is accurate anymore.
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July 2023 by margie meschede
Gage was unbelievably courteous, helpful and respectful as I am an official Senior Citizen in uncharted territory. I knew immediately this was the right place for me as I had hesitated for awhile. The pool was inviting, everything was clean and machines enough for anyone. I am looking forward to better health as I pursue my goals.
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June 2023 by Alexis J.
Came in several times in the last few weeks and noticed insects and large bugs all over the floor and locker room floors. Needs better cleaning done.
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May 2023 by Renae Addison
I am absolutely in love with this place! It’s clean, and the staff there have been amazing! Even when it is busy there is not too long of a wait for any equipment! I am so happy I am able to work on my goal to become the best version of myself and a #musclemommy thank you!
