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February 2024 by Allison McVicker
Redoing my bathroom and while I loved all the supplies I ordered, $5000+ worth of supplies, took 5 weeks, whatever. When the supplies arrived they didn’t order the wall tile, instead wrote me a check last minute, so I had to go crunch time order the tile somewhere else and pay $200 extra. Let alone my new bathtub had arrived cracked and broken so guess what? Another 2 week wait. In all I ordered everything in November 2023 and it’s now February 2024 just NOW receiving my refund for the wall tile they never ordered. So yes do they have a lot of options of things to pick from, yes. Is it worth the wait? Who really knows yet. I’m 7 months pregnant and have been without a main bathroom for 4 months just about and Home Depot keeps giving me new reasons to not be super happy, and it’s hard because of course they had more carpet options than Menards so I’m doing my carpet through Home Depot. Fingers crossed they do something right ??
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January 2024 by Judy L.
These 5 stars go ONLY to the store & specific staff in Papillion (Pat & Craig the deliverers, Nami who called this morning & obviously knew the back story & made sure communication was clarified with the still problematic delivery person_s_ from warehouse) & the delivery supervisor Corey who worked to get my freezer delivered today I stead of another week & probably still no delivery. Pat & Craig both were equally super great & should be given recognition for excellence in delivery, customer service & great attitudes. They took time to look out for the safety of my entry, walls, railing, took doors off & put them back on & didn't scratch anything, gave me the info to not plug it in for so many hours, looked it over, & took the packing trash out. The store did a good job fixing a series of non-deliveries that made me feel I was being dismissed, toyed with & not valued as a customer whatsoever. After two other no shows starting Jan 8th (only one due to weather) I called Thursday at 2 pm to make sure the truck was really going to my house between 2:30 & 6:30 & was told yes. At 6 I called & was told I was number #15 & the truck was at house #12. I called at 8 as I still had not gotten called with the 30 min notice they were on their way. The person texted it was rescheduled to Feb 2. I spent the next hour on the phone trying to get help. Then spent the best few hours & next day thinking how I could tell the most locals to not order from Home Depot if they want their stuff delivered within a few months. One friend told me it took a year to get her oven. An in-law has waited over 6-8 months for doors. Others shared their bad experiences. It's not always about availability. It's the problematic delivery system. I still believe that the truck delivery guys decided to stop for the night on the last failed delivery. I would need to see a doctors statement to believe someone fell off a ramp. Why? Because one of the delivery guys called me by mistake today & got the plan for delivery wrong & copped an attitude when he let me know he'd be at my house a little after noon & I'd been told by the delivery supervisor it would be delivered to the store in Papillion & then delivered to my house after 2. The delivery guy said he wanted to be home by 2 so that didn't work. I said I was in a massage as scheduled & would be home at 2, as agreed with Corey yesterday. Nami called & cleared that up & apologized. The guy called again & informed me he'd be taking it to the store. Two more calls as I was supposed to be getting a massage for pain relief, it was settled it would arrive after 2pm. Nami also called to let me know the truck from Papillion had left. From that point on the delivery was a breeze.This is why people can go postal & how little old lady Sunday School teachers can start using very bad words. I worked hard Thursday night to get ahold of Corporate doing everything I could to not have to wait another week. One person on the help hotline even told me the warehouse had no address. I found the invisible warehouse and was going to drive there in person and look people in the face, but then after insisting on the phone to speak to a delivery supervisor, I got to talk to Corey. He was polite, and because of his effort & the store doing what I'd asked for a few times from the delivery people who said it wasn't going to happen, I now have my freezer.I probably will never buy another appliance online through Home Depot just because that delivery experience was so bad, but at least at this point I'll continue to shop there in person if I need to.
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January 2024 by Sophia Clement
Terrible customer service !!!If you don’t like your job quit !!!
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January 2024 by Scott Parks
They didn't have the tool I was looking for
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January 2024 by Grimm Wolfe
Menards is way better. Prices and selection is more reasonable plus most of the time 11 percent rebate. A lot of the staff on average at home Depot are not knowledgeable about products and don't like interacting with customers. Self checkout is garbage. Customers don't get paid to check themselves out.
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December 2023 by Denise Miller
Great customer service!
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December 2023 by Digital Productions
It's really hit or miss here with the level of customer service you'll get. Sometimes, when we find an associate and ask; "Excuse me, can you help me find _________?" We'll get led straight to it with politeness and positivity.Other times, no matter how simple the question like "Can you help me find the shop-vacs section?" The response will be to repeat the question back rudely as if I've asked them something absolutely ridiculous; "Shop Vacs?" "SHOP VACS?!?!?"And we're left just stunned... I don't know if this is a lack of training or just an employee having a bad day but man, there must be a lot of employees having a lot of bad days.On a side note; we were a bit frustrated to find out that my daughter couldn't just use her active military ID at the register to get the normal military discount. She would need to create an account online using her email and other credentials, link the ID card, blah blah blah.This is outrageous, "offering" military personnel a discount but then forcing them into online data gathering to get it, even when just purchasing with cash, in-store, in person? That's pretty low.
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November 2023 by Yogi Young
The staff was amazing. Frank not only helped us find the unique drill bits we were looking for, but he was enjoyable to be around. My only issue was with the differing price in 9v batteries in the store. When we entered the store they had 2-packs of energizer batteries for $8+/ea, and at the checkout, there was a display with a 6-pack of energizer batteries for $15. Fortunately the young lady working the self checkout was able to assist us in exchanging the batteries.
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November 2023 by Jonathan Cardenas
The employees do not know how to perform a price match. I went in for a return and decided to pick up a few things. Some of which were available at Menards; in stock and readily available in store. One item was a dollar cheaper and the other was 10 dollars cheaper than Home Depot pricing. The employee did not know how to do this and the other person behind her did not bother to step in or help, just watched her struggle.Eventually I gave up and just went to Menards as the employee could not see that the items were available in store when clearly on the website it shows it is in stock and available for pick up. I wanted to price match Menards… a large US chain with tons of local stores. I wasn’t trying to price match some third party retailer selling on Amazon…i didn’t have time to sit and wait for the employee to struggle and learn how to use the internet for the first time.Train your employees please. This is the problem with having only self checkout. When customers need assistance, none of the employees know what to do or how to handle it.
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November 2023 by Sidney Davis
The Papillion store displayed terrible customer service to my partner and I today. We have PRO account and he is a veteran who served our country for four years after being honorably medically discharged. Just days before Veterans Day, Beverly at the self check out isle decided she wanted to profile and degrade us in front of everyone. We asked if the store could still process the affirm virtual card through the HomeDepot account without the contactless pay on their registers, as other HomeDepot stores have done either through contactless pay or manually entering the card number. We were told no, and decided we would pay for it in full instead of using the HomeDepot advertised partnership with affirm. Beverly continued to aggressively tell us we can’t use the virtual card, we hadn’t even rang anything up so how would have it been possible for use to use the card? We tried to explain to her that we weren’t using that and what we were trying to scan is PRO information and his military ID. She talked over us and called a manager, she also began to search us and our items which was not necessary. The manager and Beverly both decided to tell us that our PRO account and Military discount didn’t apply to the purchase, though we had the items in our online homedepot checkout said otherwise. We ended up going to a different HomeDepot and they not only were kind but let us purchase over $200 of merchandise using our PRO account discount and his military discount as advertised through HomeDepot with no issues at all. My partner by the grace of God has been able to get back on his feet after his service and become an independent contractor and spends hundreds sometimes thousands on a monthly basis. Glad we took Beverly’s advice and went to a different store with kind and knowledge employees.
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November 2023 by Fallon Fasanella
Needed to get some wood for a board and batten project. Mickel was a charismatic and knowledgeable help! He made sure that I got bang for my buck and did not have too much waste. He cut my pieces for me and answered all my questions. Thank you Mickel!!
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October 2023 by Sarah Quinata
I really like this location and the kind staff. I enjoy their plant section for house plants and the variety they offer. I never know what I’m going to leave with!
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September 2023 by Trane Man
I purchased a husky standing cabinet for the garage. Waited 3 weeks for it to arrive. The box looked excellent. Inside I found the front door bent. I assembled the cabinet because I need it. I called the local store and the guy said to bring in the entire cabinet so we can order the cabinet again. I loaded the entire cabinet up for another 50 mile round trip to have the customer service person tell me " you can call husky and work with them directly or I can refund your order and reorder. " she gave me the wrong customer service number to call. I asked if I could keep and use the cabinet until the new one arrived and she would not allow. Horrible customer service. I have 100 miles of fuel into this and time and there is no empathy from this box store. Got my refund and I'm done with them.
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September 2023 by C
I went to pick up an item for an online shopper thru an app. I asked the employee to tape the ends because two of the cardboard tabs were sticking out. They had the right item, but only taped one side. I had to wait a few minutes before they could assist me. There were only two customer service representatives. They were pleasant. It wasn't a horrible experience but I was disappointed.
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September 2023 by C.A. G
I went to pick up an item for an online shopper thru an app. I asked the employee to tape the ends because two of the cardboard tabs were sticking out. They had the right item, but only taped one side. I had to wait a few minutes before they could assist me. There were only two customer service representatives. They were pleasant. It wasn't a horrible experience but I was disappointed.
