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March 2024 by sky.smiles _YouTube
Front doors and drive thru were blocked off at 7:45pm even though they are open till 9pm . Called to complain and was told they had a "staff meeting later that night. " most stores do this before or after hours, not during store hours or even that close to dinner rush. There was no sign on the door to tell customers about the inconvenience.
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March 2024 by celena pawling
Customer service was above and beyond! The person at the counter was very accommodating and attentive.
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March 2024 by Seval Kathleen
this is the fifth time my foods been missing out of my family’s order.
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March 2024 by Yogi Young
I walked in and ordered a carryout for one person, and it took less than 7 minutes. I had an almond chicken salad sandwich that is always delicious. Staff is always polite and willing to help.
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March 2024 by Bianca B
Always clean. Everyone is usually
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February 2024 by Brad Philippi
Eva offered top notch service and deserves a raise and promotion.
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February 2024 by Caleb Howren
So I had a Uber pick up (not a delivery). I pull up to the drive thru window with my order receipt ready, I get told I can't pick up at the window and I must come into the store.( But she was pretty rude about it especially when I've done pick up through the window before and was trying to explain that to her and instead of saying no we don't do that. Just go to the front. She said no and close the window on me) So I proceed to come into Panera to pick up my order and I'm told it is on the delivery shelf. Unfortunately I am looking at my order not on the delivery shelf because it is a pickup shelf and I told her this three times now that it was for pickup. So then the lady I am talking to proceeds to come around the counter picking up my order out of the spot and telling me oh it's there because it's a pickup and not a delivery with some of the most snarky attitude I've gotten in a long time. This is absolutely disgraceful for Panera bread because I think it was your manager that treated me this way. It takes 2 seconds to be polite, but this very old blonde lady in a fully black uniform with clearly a lifetime of an experience needs customer service training and a hearing aid, I know it doesn't matter, but I personally will not be eating at the Panera bread and the Walmart plaza in Papillion, Nebraska anymore.
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February 2024 by Daniel Mulder
Forgot half our order so we had to drive back and even after getting the food we ordered it was still
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January 2024 by Randy Raszler
Good food. They could use more self service kiosks for the busy times.
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January 2024 by Cookie DeJonge
I love this place. Great food, service is a little slow, but the people working there are awesome!! I go here as often as I can. The sandwiches are very tasty, the soups are wonderful, and the bagels and cookies are the best!
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January 2024 by Jade Eden
Wish it wasn't so expensive. Seems they r often outta bread bowl or French baguette
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December 2023 by Lynsee Adams
This is my cold latte I just received after an hour of waiting and paying $45 for an order. I am curious where the other half went. Really irritating that we pay a fortune for food already and can't even get the full portion or have it when it's fresh. Never again.
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December 2023 by Frances Shelton
Love the Broccoli Cheddar Soup and Baguette.
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December 2023 by Ashley Baker
Nope, never again! I spent almost $50 on food for myself & my two children. My salad was so small I was in disbelief. After addressing it with the lady up front she said she would have it remaid. Minutes later she brings me out a bowl of plain lettuce & tells me this is all she can do. I was actually insulted as I work in customer service & would never think to treat a customer that way! This whole situation did not set well with me as I work hard for my money & just wanted what I paid for essentially. I decided to address the situation with the manager, long story short he could have cared less. I will not be back & if you would like to be full after your meal I suggest spending your money elsewhere.
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December 2023 by Darlene Schram
Love the food, but how can you rate the service when a customer does most of the work. I do like the new place that they have moved to in Papillion.
