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January 2024 by Jeffrey Hamilton
So far, everything is going smoothly for the repairs. The wait for actual repairs to start is a bit long (over a month) but since my car was drivable, it hasn't been bad.
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January 2024 by Desiree Galloway
This shop came recommended to me by a mentor of mine and I am glad I went with his suggestion. I worked with Cody who's professionalism was impeccable! He did not speak to me as though I am oblivious to what he was talking about. I have 13 years in the automotive industry and I cringe when I am spoken to like a child about my vehicle. He asked me to walk and talk with him while we looked at the vehicle, and not only was I able to express my wants, he also recommended a clear bra to protect the job and prevent future rock chips. All of it came in as more expensive but I look for quality and professionalism, not price. When I said I would be paying out of pocket, he didn't flinch nor did his demeanor change either. Finally, when I was making my decision on where to take it, I read the bad review on here about how a person was told that they should go with the shop they originally chose and refused service. The owners response to that is what made the decision easy for me. I only want to do business with businesses who know their value and respect their time because that means that's how I am going to be treated. Needless to say, I will be doing all my business here in the future. Thank you guys for your hard work!
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January 2024 by Jilly Bennett
This is the small damage done to my truck … I was good with them telling me it would take a couple months to find my parts.. as per Cody’s email . I was overjoyed that they were going to help me. UPDATED:These folks are too worried about there reputation to find my parts and fix this family treasure. Kept her less than a week and called to pick up! I’m heartbroken. Thanks for abandoning her and me.**I paid For Towing when I picked her up!check your records! !. Cody I’ve never should have told me it would take a couple months ( period)to get my parts giving me hope and you kept it three days and decided you weren’t gonna be able to do it. Found someone that in town that could do what you promised! PLUS my insurance info was completely off the table with you folks since I was paying out of pocket! * My truck runs.My husband said you’re full of it, you took nothing apart.. he talked to you.
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January 2024 by Ms Racer35
This is my 3rd experience with Shadow Lake Collision. The first was after hitting a deer in a previous vehicle. They did an amazing job and I couldn’t have been happier. Earlier this year, someone broke my driver side mirror off and Shadow Lake gave me the best bid to install a new one I purchased online. This most recent event, someone broke into my vehicle, busted up the steering column and the lock on my door. When I took it in for an estimate, I expected to wait 3 or 4 weeks to get it in for repair since it was still drivable. Once Lyle saw that I was unable to lock my car, he saw the safety issue and had me leave it that day! I was surprised, but also grateful that he was thinking of my safety. It was supposed to take about 3 weeks to complete, but to my amazement, it was done in less than 2! They did such a great job and even vacuumed out my floors ( which it really needed). They go above and beyond for their customers. As long as they are in business, I’ll never go anywhere else!!
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December 2023 by Mason Hamby
I would like to begin with how extremely pleased I was with how professional the entire staff was throughout the entire process. I highly recommend shadow Lake collision center for any of your repair needs. They are truly second to none. They finished my vehicle before schedule, and went the extra mile at every step of the way. I received my car back in better than new condition. I was incredibly surprised to see that they even washed and detailed my vehicle and left me a sample of touchup paint for any future scratches, dings, or anything like that, I would like to say a big thank you to everybody that was involved in the process of restoring my vehicle. Thank you from the bottom of my heart I will always recommend you to anybody in need.
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November 2023 by Phillip Zimmer
The staff is very friendly and helpful. I was always informed on the progress of my pickup while it was in their shop. I would recommend shadow lake collision center to all my friends.Services: Painting
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October 2023 by Michelle Zeitner
Super impressed with the quick turnaround time and more importantly the quality of work. They estimated having my Explorer for 12 days. They had it for 6 days. It looks brand new. Shadow Lake Collision is highly recommended by the insurance company and the rental company. If I ever need repairs again, which I hope I don’t, I will be a returning customer.Services: Painting
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August 2023 by Carlos Kelly
Shadow Lake did a fantastic job repairing the bumper on my car. The paint job is great and it looks virtually brand-new off the lot again. They were really friendly and were transparent the whole process. I highly recommend them if you're in Omaha and need a repair on your vehicle.Service: Body & Trim
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August 2023 by Shell Dearing
Just picked up my car and it's beautiful! I appreciate the piece of mind that it's fixed and safe. My car was washed and cleaned inside and out! The warranty is awesome as well as the staff! They are all super nice and friendly any I got my car back a day early! Thank you!Services: Painting
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August 2023 by Sophia Epps
This is the best experience I have had with a car collision repair business. I really appreciated how the employees interacted with and explained their process with me, particularly given I was dealing with an insurance company through the process. Shoutout to Tim M. for being there with me from start to finish! They did an excellent job on my vehicle and completed the work a week ahead of schedule!Service: Body & Trim
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August 2023 by Frann Lubash
Absolutely amazing work and customer service. Always took time to provide update, discuss delays, answer question. Vehicle was perfectly repaired and treated with great care snd respect. We recommend them highly.Services: Air & cabin filter replacement
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August 2023 by amber may
I had the worst experience and I never even stepped foot in the shop. I called to make an appointment and was told because I had gotten an estimate elsewhere (which I did but thought was high so I was seeking a second estimate) “why would they waste their time looking at it when I planned to fix it elsewhere”. customer service is everything. Any body shop can fix the car. I expected better.
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June 2023 by Tim Mead
Had to visit there to empty my wife's car out. It was totaled out in an accident. The employees there were very helpful. We always have our cars repaired there with perfect results.
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June 2023 by Juan E
These guys are the definition of excellence! I came here after getting rear-ended, and now my car looks good as new! From start to finish, they were courteous, professional, and communicative. The text updates were really nice as well. 10/10 would recommend.
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May 2023 by T.J. Marley
Their customer service blew me away. They called and updated me several times during the repair and when I picked up the car, it was super clean and the work is flawless! I will definitely be back when I need more body repairs done as well as recommended them to everyoneServices: Painting
