-
November 2023 by Rex P.
The staff was excellent very friendly and very helpful. I came in on a busy day. Customers were pouring in. There were only two ladies working the floor the doctor was running late, but despite the delays, they managed take care of everyone’s needs. Which I thought was very impressive and well-managed store.
-
November 2023 by Stephanie Hawkins
I brought my mom in recently to have her eyes checked & to pick out a new pair of glasses. Janayah was extremely kind. She listened carefully to what my mom had to say & she helped us choose the perfect pair. Janayah was great to work with & we appreciate her attention to detail.
-
October 2023 by Paula Kessler
My husband ordered glasses through Shopko Optical on my referral. It started great they got him in, did the exam, ordered the glasses and paid for them. They told us 2 weeks and the glasses would be there. We'll the glasses came early and we were thrilled. This is where it all went south. They were the wrong frames and the prescription was wrong. So the manager decides to fight with him about the script. She told us 2 more weeks for the correct frames. She also offered the display model which were blue not the black we ordered. This was not a realistic option. Why would anyone accept used frames when we paid for new frames. She outright told us that she wasn't going to compensate for our time and inconvenience and she was rude about it . Can she really afford to lose customers. Had things gone well my husband would have ordered sunglasses plus I was going to get 2 new pairs of glasses. So just for kicks we stopped by another location to advise them of our experience. The manager was horrified We will never go back to the Papillion location ever and wanted anyone who is thinking about that location DON'T do it. Go to another location.
-
October 2023 by dawn traylor
I am so happy to let it be known, this location and those 4 ladies manning things, are simply phenomenal! It was very nice friendly and easy. Mikayla went above and beyond the call of duty. I ask, they delivered. Can't wait to stop in and see them again.
-
September 2023 by Amanda M
The Doctor took her time with me and made sure all my questions were answered. The staff was wonderful and accommodating in helping me choose glasses / contacts (to maximize my benefits) and get me my prescription (and other necessary numbers) so that I could buy the other one elsewhere. They were all very friendly and helpful. Great experience!
-
September 2023 by Ashley Lemke
The staff at Shopko were so helpful and kind! They made me feel like part of the family instead of just some customer. We joked and laughed as I was wrapping up my appointment. Would recommend for anyone needing to find a new optometrist.
-
September 2023 by Alex Petrzilka
My experience at Shopko Optical was a great reminder of what excellent customer service should be. I was greeted by a heart warming smile and atmosphere that says more than I could. And I'm thank for the opportunity to be a client.
-
September 2023 by Jeff Pitts
They are requiring masks. No apologies, consideration, or explanation. They just expect you to comply with no warning when you make an appointment.I take a mask and immediately my glasses and my son's glasses fog up, right before we are marched from room to room. Without washing her hands or sanitizing, she handed us a mask that that we had to wear and breathe through because this is all about keeping people healthy, right? Of course the box is wide open where dust and particulates can settle right into the mask so I can breathe it all in deeply.They will require you wear a dirty mask. They won't apologize or consider your feelings or situation. You could complain, but apparently it's at the order of the doctor on site, so she'll just make her hourly employees deal with any headache or hassle. I didn't have the heart to bother someone making far less than the doctor with something the doctor decided.
-
July 2023 by Caitie Seidl
All of the employees were super nice and helpful. I was greeted when I came in and my experience was so easy and quick. I definitely recommend ShopKo optical!! Great employees!
-
July 2023 by Lisa Neu-Ramirez
Very professional and courteous staff. They were helpful in helping me choose my new glasses. My contacts are comfortable and I can see so much better.
-
July 2023 by Alfredo Barron
The receptionist was the only one here and she made sure she took care everyone the best to her ability
-
July 2023 by Christen Mick
Received an eye exam and was given 4 trial contact lenses. I placed an order for contacts and shipping was estimated 7-14 days. Store refused to give me any more trial lenses until my order arrived. Ended up calling around to see if I could purchase some from another facility and the other facility which I did not order from gave me some trial lenses. Not sure why Shopko can’t supply their patients with a couple more trial lenses.
-
June 2023 by Dawn Anton
Shopko Optical helped me a lot and I am so grateful! I had just been from an appointment at Visionworks in Shadow Lake that I had made a couple of weeks before. I made sure they accepted my insurance beforehand. They were in my insurance company's list of accepted providers. When the day came for my appointment, they were rude, blunt,and unhelpful. They told me they couldn't locate my insurance information online, even though it was one they accepted and that I could pay out of pocket or leave. I told them I had a letter from my insurance that might help them find it in their system and the girl with the razorblade tattoo on her chest told me that she didn't need to see that. She was rude. I declined to pay out of pocket for care I have insurance for - insurance they said beforehand that they accepted, and left. I went to Shopko Optical instead and they immediately found my insurance, and helped me, with kindness and respect. They were so kind and I felt so happy to have found them, and so relieved that they would help me. Their eye exam is thorough and they are professional, polite, and so attentive to their customers eye care needs. I felt welcome and felt like my eye care needs mattered to them; that I wasn't just a walking pocket book who could pay or leave. I will return to them for all of my eye care needs in the future, because of the way they treated me that day, when I needed care so badly.
-
June 2023 by Michelle Heard
Best experience I’ve had in a long time for glassesMickayla is phenomenal. She went above and beyond to make my experience stress free.
-
May 2023 by Shawn Pew
Mickayla has been such a pleasure and so great to work with. She always goes above and beyond with assisting my family and I during every visit. She is truly the reason we’ve made Shopko Optical our go-to place for contacts and glasses. Thanks, Mickayla!
