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November 2023 by Felicia Kastens
Awosome friendly place. Kept me updated the whole time my truck was being serviced. so there was not any surprises on my bill .
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October 2023 by Samuel Parnell
I bought a new (used) truck from Gregg Young a little over a month ago. Due to a manufacturer defect, right away it needed a whole new motor. While I'm disappointed the truck needed to be fixed right away, Gregg Young took care of it and gave me a brand new truck as a loaner for the whole time my truck was down. I wouldn't hesitate to go back to them.
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October 2023 by Danny Propp
In October 2022, I Sheila Propp, bought a 2012 GMC Denali from Bill Merrill. I realize it was a preowned vehicle but my check engine light came on one month after the purchase and it hasn’t even been a year and I need a new transmission with only putting 6,000 miles on it. I have reached out in a phone call and emailed Bill and haven’t received any contact from them. Please rethink your decision to buy from them!
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October 2023 by Ray Cudaback
Awesome! They had me in and out pretty quickly. Plus took care of the nail in my tire, definitely recommend!!
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October 2023 by Shane Lee
On 9/15/23 my wife bought a 2024 chevy trax from this dealership as a brand new vehicle we live in lincoln and drive home only to hace the vehicle feel like it is driving sideways go back next day they said they aligned and on way home did the same thing and the adaptuve cruise control was shutting off and saying there was an error come to find out my wife was sold a new vehicle that has had quite a bit of paint work done to it and you can see primer in door jambs dirt in paint and its obvious that something happend to vehicle good thing i am pretty well versed in all of this considering i am a para legal and none of this was disclosed and that is the law so guess we will be seeing you in court greg young honesty is best and this company dosent seem to know what that means but we will see what judge says
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September 2023 by Mitchell Walner
Love the people. They always take care of me in both sales and service. Troy and Craig are the best. They make it convent and easy and put the car fax on every used vehicle on their website. The guy below must clearly doesn’t do any research or works at another dealership and the review is just a hit job.
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September 2023 by Tara Plautz
Service department didn't fix any of the issues the first time I brought the car in. Asked about a spare key for a month and they said no we don't have it. Asked when I picked up the car and took an extra 2 hours after they had the car from Wednesday-Saturday.
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September 2023 by N P (Niki4nu)
Overall, great experience! Very quick, easy, and low pressure process! Bill was friendly and made everything run smooth.
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September 2023 by Becca Hilderbrand
Shane and his team went above and beyond with diagnosing and repairing the issues with my vehicle! Shane was so great to work with, great guy!
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July 2023 by Judith Davis
Oil change started on time and took less than an hour. The waiting room was comfortable with snacks and drinks available. Very nice.
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July 2023 by Coli Hunter
Very communicative, kept me updated with all issues, and had the repairs done quicker than quoted.
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July 2023 by Morgan E.
Almost two months ago, I went in for an oil change and tire rotation, with an appointment, which was meant to be covered by my purchase agreement. I mentioned an issue I had every now and again with the theft deterrent system in the car, expecting it to be included in the inspection that is always performed at oil changes. No one had mentioned anything different and I had not signed anything authorizing extra service on my car. Instead, they contacted me hours later saying they had not even looked at my car yet and were going to have to keep it overnight to look at the next day. When I said I needed a way to get to work, they offered a rental but could not tell me if it would be covered by my warranty until after they performed diagnostics, which couldn't even occur until tomorrow, which was the whole reason I needed my car back that day or a replacement. But still they couldn't tell me if they could get me a vehicle at no extra expense. The next day (day 2), they sent me diagnostics in a link, however the interface was not user-friendly and I couldn't see everything at once. I still didn't know if everything was covered, and I couldn't see the next charge until I accepted or declined that piece of service. I got off work a bit early and called them at 5:20 PM with no answer. The next day (day 3) they texted saying they couldn't have answered as they closed at 6:00 PM. I mentioned in text that I had called before then but they had no response to this. I also mentioned that I'd have to call to speak to someone as I didn't under the inspection interface and needed help understanding what was actually wrong with my car. I sent a text stating I didn't need any fixes that were not covered by my warranty as my warranty was supposed to cover everything, and they said my car would be ready to go that day. When I called and finally got the mechanic on the phone, they said the inspection wasn't covered as there was nothing broken in my car and there were no fixes. The item I actually had an issue with was an "aftermarket item" that they claimed they do not sell. I informed them that there must be a mistake because I bought the car that way; they said they don't know what the item was and they don't sell cars with that accessory. I explained again that that could not be the case as I bought the car from them, had gone to no one but them since buying the car for maintenance, and the car had been in no one else's possession but mine since purchase. Without any explanation on how this item, that was not working, came to be in my car, and no fix to this item since it somehow wasn't covered by warranty, I picked up my car after paying $200. I was under the assumption that paying was the only way to actually get my car back. In my eyes, I paid $200 for them to look at my car, fix nothing, lie to me about my purchase experience, and never even help me get to work or their dealership.When they called for a review, I returned the call and explained why I was so upset. The person on the phone wrote down my complaint, and my experience, and sent this email to their supervisor while I was on the phone with them. They assured me that their supervisor would call me back that day to speak with me and help. Almost two months later, and I've had very little time to follow up, but no one has contacted me via text, call, nor email, despite them having access to all of these options as, again, I bought my car from them. This is the third time (all for separate issues) that I've called Gregg Young Chevrolet, been told they'd call me back that day, and no one ever gets in contact with me again. Since apparently the warranty I pay for is worthless, I would never bring my car back here again. Nor would I ever trust buying a car from them again.
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June 2023 by Paul Schram
They exceeded my expectations! Troy and Jeremy definitely went the extra mile for me and I appreciate it. Glad to have my truck back running great!
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May 2023 by Cynthia Wingert
My experience at your dealership has been really good! Everyone is very nice. I am always able to schedule an appointment that is convenient with my busy schedule! I am glad I switched from Woodhouse GMC in Omaha to Gregg Young for service!
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May 2023 by Robert White
Sam is the man !!Michael is a very good sales man !!Sam is the very best in the field!These to guys is the reason why I came back one year later to get a nother vehicle!Thank you Michael! And very big thank you to Sam the man!!I will be back next year to see what you have for sell ! LolRobert WhiteWell done guys!! A+ A+ A+ A+I will be back in a year to see what next you sell
